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Service Designer

https://www.randstad.com Logo

Randstad

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Location:
Belgium , Saint-Josse-ten-Noode

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Our client, a leading innovator in the European energy sector, is rapidly evolving its digital ecosystem to meet the demands of a modern, sustainable world. We are looking for an Interim Service Designer to join their Digital & Marketing team in Brussels. In this role, you won't just be designing screens; you will be shaping the future of how residential and business customers interact with energy services. You will bridge the gap between traditional digital experiences and the next generation of Conversational AI, autonomous agents, and predictive systems.

Job Responsibility:

  • Apply Design Thinking to co-create solutions across web and mobile platforms
  • Work within a cross-functional squad of UX/UI designers, product owners, and developers to ensure technology enhances the user journey rather than complicating it
  • Mapping ecosystems and creating service blueprints that integrate human insight with AI-assisted capabilities
  • Leading qualitative research (interviews, usability testing) to uncover unmet user needs and translating them into actionable design opportunities
  • Facilitating workshops and design sprints to visualize the next-generation customer zone and AI-augmented interactions
  • Promoting design thinking and human-AI collaboration principles across the entire organization

Requirements:

  • At least 5 years of experience in Service Design and a proven track record in applying Design Thinking methodologies
  • Pro in Figma (wireframing/prototyping) and Miro (journey mapping/facilitation)
  • Strong interest or experience in designing for AI-assisted user experiences and adaptive interface patterns
  • Fluent in English (knowledge of Dutch or French is a significant plus)
  • Autonomous, proactive, and thrive in fast-paced Agile environments
  • Know how to balance creative vision with business KPIs and technical constraints

Nice to have:

Knowledge of Dutch or French

What we offer:
  • A long-term project (9-12 months+) at the heart of the energy transition
  • The opportunity to work on cutting-edge AI integration within a large-scale digital ecosystem
  • A collaborative environment in Brussels with a team of passionate experts

Additional Information:

Job Posted:
February 18, 2026

Expiration:
April 19, 2026

Work Type:
On-site work
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