Service Designer

• Contribute to the development of service design strategies that align with business objectives
• Help define a user experience vision and inspire cross-functional teams to execute against it
• Conduct design research to define target customers and uncover their needs, problems, and opportunities
• Synthesize large volumes of user interview data to deliver actionable insights that inform design decisions
• Facilitate user-journey mapping workshops to identify and solve user problems collaboratively
• Lead ideation workshops based on research findings and assist with prototype validation to drive innovative solutions
• Conceive of and contribute to UX design from problem discovery to ideation through to usability testing
• Develop creative and innovative design solutions, co-creating prototypes with UI designers and iterating based on user feedback to improve experiences
• Influence team roadmaps to prioritize and integrate experience enhancements
• Build relationships and trust with stakeholders, peers, and working groups
• Communicate research findings, design concepts, and rationales effectively to influence decision-making and team alignment

• Higher education in Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio showcasing relevant experience
• A portfolio demonstrating design research, storytelling, and UX design capabilities
• Proficiency in Figma prototyping
• Experience using design research methods to discover user problems and opportunities
• Experience synthesizing large volumes of user interview data (preferred)
• Strong facilitation skills with expertise in collaborative problem-solving techniques to drive team alignment
• Excellent written and verbal communication skills in English and Norwegian
• Self-motivated with the ability to work independently and collaboratively with stakeholders

Experience synthesizing large volumes of user interview data

• Complete benefits package
• Employee discount
• Work in a collaborative, dynamic, high-performing and diverse team
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company