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Service Designer

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Circle K

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Location:
United States of America , Charlotte ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Service Designer plays a pivotal role in enhancing the overall service experience for users by deeply understanding their needs and translating them into innovative, user-centered design solutions. Operating at both strategic and operational levels, this role focuses on researching target customers, facilitating collaborative workshops, and contributing to UX design across desktop and mobile platforms.

Job Responsibility:

  • Contribute to the development of service design strategies that align with business objectives
  • Help define a user experience vision and inspire cross-functional teams to execute against it
  • Conduct design research to define target customers and uncover their needs, problems, and opportunities
  • Synthesize large volumes of user interview data to deliver actionable insights that inform design decisions
  • Facilitate user-journey mapping workshops to identify and solve user problems collaboratively
  • Lead ideation workshops based on research findings and assist with prototype validation to drive innovative solutions
  • Conceive of and contribute to UX design from problem discovery to ideation through to usability testing
  • Develop creative and innovative design solutions, co-creating prototypes with UI designers and iterating based on user feedback to improve experiences
  • Influence team roadmaps to prioritize and integrate experience enhancements
  • Build relationships and trust with stakeholders, peers, and working groups
  • Communicate research findings, design concepts, and rationales effectively to influence decision-making and team alignment

Requirements:

  • Higher education in Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio showcasing relevant experience
  • A portfolio demonstrating design research, storytelling, and UX design capabilities
  • Proficiency in Figma prototyping
  • Experience using design research methods to discover user problems and opportunities
  • Experience synthesizing large volumes of user interview data (preferred)
  • Strong facilitation skills with expertise in collaborative problem-solving techniques to drive team alignment
  • Excellent written and verbal communication skills in English
  • Self-motivated with the ability to work independently and collaboratively with stakeholders
  • Collaborative mindset with the ability to build trust and relationships across teams
  • Strong communication skills to articulate complex ideas and research findings clearly to varied audiences
  • Innovative and creative thinking with a passion for solving user problems through design
  • Highly organized, capable of managing multiple tasks and priorities effectively

Nice to have:

  • Excellent written and verbal communication skills in Norwegian
  • Experience synthesizing large volumes of user interview data

Additional Information:

Job Posted:
November 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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