Service Designer, Circle K

Circle K

Location:
United States of America, Charlotte ▼
Tempe

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Service Designer plays a pivotal role in enhancing the overall service experience for users by deeply understanding their needs and translating them into innovative, user-centered design solutions. Operating at both strategic and operational levels, this role focuses on researching target customers, facilitating collaborative workshops, and contributing to UX design across desktop and mobile platforms.

Job Responsibility:

Contribute to the development of service design strategies that align with business objectives
Help define a user experience vision and inspire cross-functional teams to execute against it
Conduct design research to define target customers and uncover their needs, problems, and opportunities
Synthesize large volumes of user interview data to deliver actionable insights that inform design decisions
Facilitate user-journey mapping workshops to identify and solve user problems collaboratively
Lead ideation workshops based on research findings and assist with prototype validation to drive innovative solutions
Conceive of and contribute to UX design from problem discovery to ideation through to usability testing
Develop creative and innovative design solutions, co-creating prototypes with UI designers and iterating based on user feedback to improve experiences
Influence team roadmaps to prioritize and integrate experience enhancements
Build relationships and trust with stakeholders, peers, and working groups
Communicate research findings, design concepts, and rationales effectively to influence decision-making and team alignment

Requirements:

Higher education in Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio showcasing relevant experience
A portfolio demonstrating design research, storytelling, and UX design capabilities
Proficiency in Figma prototyping
Experience using design research methods to discover user problems and opportunities
Experience synthesizing large volumes of user interview data (preferred)
Strong facilitation skills with expertise in collaborative problem-solving techniques to drive team alignment
Excellent written and verbal communication skills in English
Self-motivated with the ability to work independently and collaboratively with stakeholders
Collaborative mindset with the ability to build trust and relationships across teams
Strong communication skills to articulate complex ideas and research findings clearly to varied audiences
Innovative and creative thinking with a passion for solving user problems through design
Highly organized, capable of managing multiple tasks and priorities effectively

Nice to have:

Excellent written and verbal communication skills in Norwegian
Experience synthesizing large volumes of user interview data

Additional Information:

Job Posted:
November 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Designer