Service Designer Job at Zebra People (London)

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Service Designer

Service Designer Client: Financial Services Pay: FTC option or day rate option- ...

Location

United Kingdom , Crawley

Salary:

80000.00 - 85000.00 GBP / Year ▼

Outsource UK

Expiration Date

Until further notice

Requirements

Proven experience of service design in complex or large-scale organisations
Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition
Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica)
Ability to translate customer and business insights into design priorities and actionable outcomes
Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam)
Confident in collaborating with key stakeholders at directorate and/ or hands-on levels, managing ambiguity and competing priorities
Strong written and verbal communication skills, with the ability to simplify and present complex information effectively
Experience in financial services or other regulated industries such as utilities, telecoms, or government

Job Responsibility

Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business
Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations
Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements
Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics
Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design
Translate insight and data into actionable design outcomes
Partner with digital, product, IT and operational teams to ensure design outputs are practical, scalable, and aligned with transformation initiatives
Create and maintain service blueprints, journey maps, and experience principles to guide delivery teams
Contribute to the development of a customer-centred culture, supporting colleagues to apply design thinking in their work
Act as a champion for the customer, ensuring that design decisions reflect both customer needs and business objectives

Service Designer

Join our Business Banking team as a Service Designer, where you will be responsi...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in journey / service design, understanding pain points
Ownership and delivery of work
Be accountable for producing blueprints and maintaining blueprints, customer journey maps and service prototypes

Job Responsibility

Designing end-to-end service experience journeys that help users achieve their goals
Creating or re-imagining services across both digital and non digital channels
Supporting the business banking transformation agenda collaborating with various parts of Barclays to deliver a seamless experience
Need identification and distillation to support the creation of balanced business cases
Delivery of high-quality insight and design outputs
Problem statement facilitation and prioritisation
Evaluation of programme or product risks
Customer research, listening, testing and market scanning processes
Implementation of agile ways of working
Delivering of accurate insight on core CX outcomes

What we offer

Cycle hire and parking areas
Shower and changing facilities
CoSpace drop-in co-working space
Wellness Suite includes a well-equipped gym and exercise studios
Personal training sessions and massage therapy

Fulltime

Service Designer

The Service Designer will work as part of the service design team, reporting to ...

Location

United Kingdom , Crawley

Salary:

80000.00 - 85000.00 GBP / Year ▼

Outsource UK

Expiration Date

Until further notice

Requirements

Proven experience of service design in complex or large-scale organisations
Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition
Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica)
Ability to translate customer and business insights into design priorities and actionable outcomes
Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam)
Confident in collaborating with key stakeholders at directorate and/ or hands-on levels, managing ambiguity and competing priorities
Strong written and verbal communication skills, with the ability to simplify and present complex information effectively
Experience in financial services or other regulated industries such as utilities, telecoms, or government

Job Responsibility

Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business
Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations
Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements
Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics
Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design
Translate insight and data into actionable design outcomes
Partner with digital, product, IT and operational teams to ensure design outputs are practical, scalable, and aligned with transformation initiatives
Create and maintain service blueprints, journey maps, and experience principles to guide delivery teams
Contribute to the development of a customer-centred culture, supporting colleagues to apply design thinking in their work
Act as a champion for the customer, ensuring that design decisions reflect both customer needs and business objectives

Fulltime

Service Designer

Location

Sweden , Stockholm

Salary:

Not provided

sa.global

Expiration Date

Until further notice

Requirements

A few years as a Service Designer or similar role within digital product development
Bachelor's degree in design, human-computer interaction, or related field
Experience designing for interactive physical/digital products and working in agile settings
Proven ability to lead qualitative research, map customer journeys and use data to improve user experience
Experience building service prototypes and communicating design solutions to stakeholders
Fluent in English

Job Responsibility

Lead user research initiatives to understand needs, behaviors, and journeys - then translate insights into meaningful product improvements
Facilitate concept development and co-creation with the App Team to enhance the app experience
Collaborate with hardware-focused Service Designers on experiences across digital and physical touchpoints
Define and implement research best practices and continuously improve ways of working with the team

What we offer

Relocation support (visa/work permit application, local authority registration, home finding service)

Fulltime

Service Designer

We are seeking a Service Designer to support our marketing team on a part-time c...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in Service Design, UX Design, Customer Experience (CX), or Marketing Experience Design
Experience creating customer journey maps, experience frameworks, or service blueprints
Strong understanding of customer-centric marketing strategies
Experience collaborating with marketing, creative, and digital teams
Ability to translate customer insights into strategic marketing improvements

Job Responsibility

Design and optimize end-to-end marketing and customer experiences across digital and campaign touchpoints
Create customer journey maps and service blueprints that visualize how users interact with marketing channels
Identify gaps, friction points, and opportunities across marketing funnels and brand experiences
Collaborate with marketing, creative, UX, and product teams to align customer experience strategies with campaign execution
Translate research and customer insights into actionable improvements for marketing programs and initiatives
Facilitate workshops and cross-functional discussions to improve customer journeys and brand engagement
Ensure consistency across marketing touchpoints including websites, campaigns, email, and digital platforms

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Service Designer

We are seeking a Service Designer to lead and define end‑to‑end service design a...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Demonstrated experience delivering service designs spanning multi-disciplinary domains within telecommunications or IT environments
Ability to understand a wide scope of technical and business disciplines and collaborate with subject matter experts effectively
Strong background in process mapping, improvement, re-engineering, process architecture and operating model design
Proven experience in introducing complex change into operational and sales environments
Detailed understanding of TM Forum Frameworx, ITIL principles, and end‑to‑end customer journeys such as L2C, O2C, U2C, T2R and R2C

Job Responsibility

Take complete ownership of defining end‑to‑end service design for allocated products, services, or propositions, ensuring full alignment with business objectives
Collaborate with NPD teams at solution level, supporting PI planning, scoping, impact assessments, and defining high-level operating models
Ensure all network, service, and operational support requirements are identified, aligned, and communicated according to organisational standards
Maintain the balance between cost, quality, and delivery timelines while ensuring design integrity throughout product launch phases
Provide expert guidance, support, and challenge to cross-functional teams to drive rigorous, fast-paced delivery
Deliver subject matter expertise in accordance with POM and product types B & C

What we offer

Opportunity to work at the heart of product and service strategy, influencing organisation-wide customer experience outcomes
Exposure to global, cross-functional teams in a highly innovative and digital-led environment
Experience shaping end‑to‑end journeys across large-scale, complex telecommunications platforms
A role that supports continuous professional development in service design, customer experience, agile practices, and operational excellence

Service Designer

We are actively seeking experienced Service Designers to join our talent network...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in service design, UX design, or experience design roles
Strong portfolio demonstrating service blueprints, journey maps, and systems thinking
Experience working across complex organizations or multi-touchpoint environments
Strong facilitation skills for workshops and stakeholder alignment sessions
Ability to connect user needs with business and operational requirements
Familiarity with human-centered design methodologies

Job Responsibility

Design and map end-to-end service experiences across customer journeys, systems, and channels
Conduct service blueprinting to align front-stage customer experiences with back-stage operations
Identify pain points and opportunities across digital and physical touchpoints
Collaborate with UX/UI designers, product teams, researchers, and business stakeholders
Facilitate workshops to align cross-functional teams on service improvements and future-state design
Translate user research and business insights into actionable service design solutions
Improve customer experience consistency across multiple platforms and channels
Support implementation of service improvements with product, operations, and technology teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service Designer

Design seamless, end-to-end customer experiences across TUI's digital and physic...

Location

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Experience in service design, experience design, or related disciplines, with a portfolio demonstrating service design projects and outcomes
Knowledge of service design methodologies, tools, and frameworks
Strong working knowledge of qualitative research methods and their application to service design
Strong visual communication and storytelling skills
Proven experience creating customer journey maps and service blueprints across multiple channels and touchpoints
Facilitation skills to lead collaborative design sessions and engage diverse stakeholders effectively
Understanding of systems thinking and its application to service design
Commitment to accessibility and inclusive design practices

Job Responsibility

Create comprehensive journey maps that visualize the end-to-end customer experience across all touchpoints, identifying pain points and opportunities
Develop service blueprints documenting the underlying processes, systems, and touchpoints
Design seamless experiences that span multiple channels and touchpoints, ensuring consistency
Facilitate collaborative design sessions with stakeholders across multiple functions
Create innovative service concepts that address customer needs and business objectives
Champion accessibility and inclusive design principles

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Dynamic working environment
Access to TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives

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