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Service Designer

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Vodafone

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a Service Designer to lead the design and delivery of end-to-end experiences for products, services, and propositions. This role involves collaborating with cross-functional teams including Digital, Customer Experience, Network, IT, and Business stakeholders to ensure seamless service design. You will be responsible for planning and organising people, infrastructure, communication, and material components to enhance customer satisfaction. The role requires strong stakeholder management, excellent communication skills, and the ability to apply agile methodologies to drive automation and digitisation.

Job Responsibility:

  • Define service design for products, services, or propositions within agile NPD teams, ensuring stakeholder input and approval
  • Capture and communicate network, service, and operational support requirements in line with company standards
  • Drive adoption of automation and digitisation within product development processes
  • Review ARIS process flows with operations to identify and resolve issues
  • Manage end-to-end design adoption and delivery of services into markets, ensuring readiness for service and operational support
  • Oversee service transition to in-life operational teams and enable continuous service improvement activities

Requirements:

  • Proven experience delivering service designs across multi-disciplinary areas in large telecom or IT environments
  • Ability to understand and communicate across diverse disciplines such as sales, order management, provisioning, assurance, billing, and operations
  • Skilled in process mapping, improvement, and reengineering, with ARIS L3 process design expertise
  • Strong knowledge of telecom processes and TM Forum Frameworx
  • Exceptional stakeholder management and communication skills

Nice to have:

  • Agile certification
  • Six Sigma
  • ITIL Foundation
  • ARIS Designer Process experience
What we offer:
  • Opportunity to work on cutting-edge service design projects impacting global markets
  • Exposure to agile methodologies and digital transformation initiatives
  • Collaborative work environment with cross-functional teams across multiple geographies
  • Career growth through continuous learning and development programmes

Additional Information:

Job Posted:
January 21, 2026

Work Type:
Hybrid work
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