Service Designer Job at Vodafone (Bangalore)

Service Designer

Vodafone

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a Service Designer to lead and define end‑to‑end service design across products, services, and propositions. This role brings together multi-disciplinary teams across Digital, Customer Experience, Network, IT and Business functions to shape seamless customer experiences. The individual will ensure that business objectives are aligned to service design outcomes while maintaining balance between cost, quality, and delivery timelines. This role is based in Bucharest and sits within the Product & Service Engineering function.

Job Responsibility:

Take complete ownership of defining end‑to‑end service design for allocated products, services, or propositions, ensuring full alignment with business objectives
Collaborate with NPD teams at solution level, supporting PI planning, scoping, impact assessments, and defining high-level operating models
Ensure all network, service, and operational support requirements are identified, aligned, and communicated according to organisational standards
Maintain the balance between cost, quality, and delivery timelines while ensuring design integrity throughout product launch phases
Provide expert guidance, support, and challenge to cross-functional teams to drive rigorous, fast-paced delivery
Deliver subject matter expertise in accordance with POM and product types B & C

Requirements:

Demonstrated experience delivering service designs spanning multi-disciplinary domains within telecommunications or IT environments
Ability to understand a wide scope of technical and business disciplines and collaborate with subject matter experts effectively
Strong background in process mapping, improvement, re-engineering, process architecture and operating model design
Proven experience in introducing complex change into operational and sales environments
Detailed understanding of TM Forum Frameworx, ITIL principles, and end‑to‑end customer journeys such as L2C, O2C, U2C, T2R and R2C

Nice to have:

Agile certification
Six Sigma
ITIL Foundation
ARIS Designer
eTOM/BPF certification

What we offer:

Opportunity to work at the heart of product and service strategy, influencing organisation-wide customer experience outcomes
Exposure to global, cross-functional teams in a highly innovative and digital-led environment
Experience shaping end‑to‑end journeys across large-scale, complex telecommunications platforms
A role that supports continuous professional development in service design, customer experience, agile practices, and operational excellence

Additional Information:

Job Posted:
March 13, 2026

Work Type:

Hybrid work

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