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Service Designer

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Robert Half

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Location:
United States , Charlotte

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Category:
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Contract Type:
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Salary:

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Job Description:

We are seeking a Service Designer to support our marketing team on a part-time contract basis (~20 hours per week). This role will focus on improving customer and brand experiences across marketing channels, ensuring that campaigns, digital touchpoints, and customer interactions work together seamlessly. The ideal candidate will bring a customer-first mindset, helping map and design how customers engage with our brand across the entire marketing journey—from discovery and engagement to conversion and retention.

Job Responsibility:

  • Design and optimize end-to-end marketing and customer experiences across digital and campaign touchpoints
  • Create customer journey maps and service blueprints that visualize how users interact with marketing channels
  • Identify gaps, friction points, and opportunities across marketing funnels and brand experiences
  • Collaborate with marketing, creative, UX, and product teams to align customer experience strategies with campaign execution
  • Translate research and customer insights into actionable improvements for marketing programs and initiatives
  • Facilitate workshops and cross-functional discussions to improve customer journeys and brand engagement
  • Ensure consistency across marketing touchpoints including websites, campaigns, email, and digital platforms

Requirements:

  • 3+ years of experience in Service Design, UX Design, Customer Experience (CX), or Marketing Experience Design
  • Experience creating customer journey maps, experience frameworks, or service blueprints
  • Strong understanding of customer-centric marketing strategies
  • Experience collaborating with marketing, creative, and digital teams
  • Ability to translate customer insights into strategic marketing improvements
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Parttime
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