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Design seamless, end-to-end customer experiences across TUI's digital and physical touchpoints as our Service Designer. You'll map customer journeys, identify opportunities, and create holistic service solutions that enhance the customer experience while driving loyalty, satisfaction, and commercial success as we transform into a global digital leisure marketplace.
Job Responsibility:
Create comprehensive journey maps that visualize the end-to-end customer experience across all touchpoints, identifying pain points and opportunities
Develop service blueprints documenting the underlying processes, systems, and touchpoints
Design seamless experiences that span multiple channels and touchpoints, ensuring consistency
Facilitate collaborative design sessions with stakeholders across multiple functions
Create innovative service concepts that address customer needs and business objectives
Champion accessibility and inclusive design principles
Requirements:
Experience in service design, experience design, or related disciplines, with a portfolio demonstrating service design projects and outcomes
Knowledge of service design methodologies, tools, and frameworks
Strong working knowledge of qualitative research methods and their application to service design
Strong visual communication and storytelling skills
Proven experience creating customer journey maps and service blueprints across multiple channels and touchpoints
Facilitation skills to lead collaborative design sessions and engage diverse stakeholders effectively
Understanding of systems thinking and its application to service design
Commitment to accessibility and inclusive design practices
What we offer:
Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Dynamic working environment
Access to TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives