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We are actively seeking experienced Service Designers to join our talent network for upcoming contract opportunities. These roles support a variety of clients and focus on designing end-to-end service experiences that connect digital and physical touchpoints, improve customer journeys, and enhance operational efficiency.
Job Responsibility:
Design and map end-to-end service experiences across customer journeys, systems, and channels
Conduct service blueprinting to align front-stage customer experiences with back-stage operations
Identify pain points and opportunities across digital and physical touchpoints
Collaborate with UX/UI designers, product teams, researchers, and business stakeholders
Facilitate workshops to align cross-functional teams on service improvements and future-state design
Translate user research and business insights into actionable service design solutions
Improve customer experience consistency across multiple platforms and channels
Support implementation of service improvements with product, operations, and technology teams
Requirements:
3+ years of experience in service design, UX design, or experience design roles
Strong portfolio demonstrating service blueprints, journey maps, and systems thinking
Experience working across complex organizations or multi-touchpoint environments
Strong facilitation skills for workshops and stakeholder alignment sessions
Ability to connect user needs with business and operational requirements
Familiarity with human-centered design methodologies