Service Design Principal

The Service Design Principal is our most senior service design individual contributor and a strategic leader responsible for owning, defining, and driving missions to transform major end-to-end customer experiences that deliver significant customer and business value. You’ll work across all business units and with key sponsors and stakeholders from the C-suite down to ensure omnichannel experiences are measurably more desirable, viable, feasible, and sustainable, driving significant channel shift towards digital and self-serve experiences for our customers and BT colleagues.