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Service Design Manager

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NTT DATA

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Location:
Romania , Cluj

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Service Design Manager will lead the design and development of IT services for a European Commission initiative focused on modernizing customs processes. This role requires a minimum of 10 years of experience in IT service design, a Bachelor's degree in a relevant field, and expertise in cloud technologies. The candidate will collaborate with stakeholders, ensure compliance with security policies, and implement best practices for hybrid cloud environments.

Job Responsibility:

  • Leading the design and development of IT services, ensuring they meet business needs and regulatory requirements
  • Collaborating with stakeholders to gather requirements and define service specifications
  • Developing service design packages, including architecture, processes, and performance metrics
  • Designing hybrid IT services that integrate on-premises infrastructure with cloud technologies (Microsoft Azure, AWS)
  • Implementing best practices for hybrid cloud environments, ensuring seamless integration and operational efficiency
  • Ensuring compliance with security policies and regulatory standards, incorporating security measures into service designs
  • Conducting risk assessments and developing mitigation strategies to enhance service reliability
  • Designing scalable services that support future growth and performance optimization
  • Preparing and maintaining detailed documentation for all service designs and presenting reports on service activities
  • Facilitating workshops and stakeholder meetings to ensure alignment and gather feedback
  • Identifying opportunities to improve service design processes and foster continuous innovation

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Minimum of 10 years of experience in IT service design or a related role, preferably within a regulatory or international organization
  • ITIL certification (highly desirable)
  • Expertise in server and storage solutions (HDS, Brocade.NetApp, HPE)
  • Experience with networking technologies (Cisco, Juniper Networks)
  • Strong proficiency in virtualization technologies (VMware)
  • Knowledge of cloud services (Microsoft Azure, AWS) and backup/recovery solutions (EMC Networker, Veeam, Commvault)
  • Familiarity with security tools (Splunk) and monitoring/management tools (ServiceNow, Dynatrace, Nagios)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills to work effectively across teams
  • Proficiency in service design and architecture, with a focus on operational efficiency
  • Ability to work collaboratively in cross-functional environments
  • Excellent command of both spoken and written English

Nice to have:

  • A Master’s degree or MBA is preferred
  • Relevant certifications in cloud and infrastructure technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are a plus
  • Any other European language would be a plus
What we offer:
  • Smooth integration and a supportive mentor
  • Choose from Remote, Hybrid or Office work opportunities
  • Projects have different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or joining our accredited Coaching School
  • Epic parties or themed events

Additional Information:

Job Posted:
March 01, 2026

Work Type:
Remote work
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