Service Design Lead, Inetum

Service Design Lead

Inetum

Location:
Portugal, Lisbon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Service Designer will be responsible for organising ideation and troubleshooting sessions for challenges launched by the Pivots and Business Experts of the various business units. The aim of these sessions is to correctly describe the problem, value it and identify potential solutions. At the end you should be able to design or adjust existing business processes, and create the content that will enable the client's employees to be trained.

Job Responsibility:

Organising ideation sessions with Pivots and Business Experts
Valorising the benefits of a potential solution
Designing processes in the client's corporate tool
Designing content for the client's knowledge management platform

Requirements:

University degree
5 years of experience
Critical thinking
Service Design
Structured communication
Degree in Engineering, Management, Design or another relevant degree
Willingness to innovate
Knowledge and experience in applying user-centred design processes and techniques
Great listening skills and excellent communication and negotiation skills
Curious and creative
Delivery and results orientated
Ease of working with cross-functional teams
Ability to work on dynamic and ambiguous projects
Project management skills

Additional Information:

Job Posted:
May 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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