Service Design Lead Job at TUI

Lead Product Designer - Service Collection

We’re looking for a Lead Product Designer to shape the vision and system for the...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of professional UX/product design experience with a strong portfolio of high‑impact work (including AI‑driven or complex data experiences)
High level of craft for visual design execution
Proven ability to set product/design strategy, define system architectures, and drive clarity in ambiguous problem spaces.
Passion for story-telling, the ability to bring design direction to life with compelling narrative
Experience balancing customer needs with business goals, market viability, and technical feasibility
The ability to measure success with qualitative and quantitative methods
Mentor, grow and support a team of designers
Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes

Job Responsibility

Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes
Have a large amount of ownership and autonomy across the entire design process
rather than designing individual features, you'll define the end-to-end experience - problem framing, research, systemization, flows, visuals, prototyping, handoff, and launch quality.
Make a substantial impact at scale. We have more than 10M users all around the world, and teams both large and small depend on our software to do their work. As a lead designer you will be involved in everything from problem definition to research through to UI implementation.
Collaborate with some of the smartest (and nicest) people in the industry. Day-to-day you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
Be a true champion for our users by advocating for accessibility, transparency, and ethical AI
Mentor and coach designers, facilitating critiques, growing AI design literacy, and elevating team culture.

What we offer

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Lead Designer

Made Tech wants to positively impact the country's future by using technology to...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

65000.00 - 75000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Able to develop new and novel approaches to highly complex design challenges, based on fundamental interaction and service design principles
Act as a leader and advocate for the Interaction and Service Design practice internally and externally. Able to coach and mentor others, and define the interaction and service design standards which others will apply. Influences the organisation, clients, partners and peers on the contribution of interaction and service design
Develop a wide breadth of knowledge across the industry or business
Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver
Fully responsible for meeting objectives on an engagement
Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements
Defines what ‘good’ interaction and service design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables
Establish milestones and have a significant role in the assignment of tasks and/or responsibilities Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget
Lead on user and client collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage.

Job Responsibility

Responsible to the Head of Interaction and Service Design or a UCD Principal
Hands-on design and design leadership for products and teams to assure the successful design and delivery of public services through technology
Acts as an interaction-and-service-design subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders
Takes an active role in the Service and Interaction Design community, leading on, developing, and sharing good practice
Influencing team shapes to balance profit, utilisation and client needs at all stages of delivery (Bid stage, project initiation, with ongoing regular review) and iteration)
Actively supports retention, hiring, and team quality
Mentoring and coaching within the design community and line management of other designers
Create a shared understanding of problems to solve and ideas to test
Make things real through storytelling and uncovering the ‘why’
Caring about design enough to make sure everyone can use public services

What we offer

30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
Flexible Working Hours - we are flexible with what hours you work
Flexible Parental Leave - we offer flexible parental leave options
Remote Working - we offer part time remote working for all our staff
Paid counseling - we offer paid counseling as well as financial and legal advice
Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events

Fulltime

Senior Service Designer

Service Designers are responsible for the design of systems made of people, digi...

Location

United States , San Francisco

Salary:

100000.00 - 150000.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of professional service design experience
Highly developed design skills, demonstrated in your portfolio of recent work
Confident presentation and storytelling abilities
Experience collaborating in multifunctional teams as the service design lead
Proficiency with contemporary design and prototyping tools and methods

Job Responsibility

Drive the design of systemic interventions in complex, multi-partner ecosystems
Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
Advocate service providers as much as service users and communication objective in mind

What we offer

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Fulltime

Service Designer

Service Designer plays a pivotal role in enhancing the overall service experienc...

Location

United States of America , Charlotte; Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Higher education in Design, Interaction Design, UI/UX Design, Psychology, Service Design, or a design research portfolio showcasing relevant experience
A portfolio demonstrating design research, storytelling, and UX design capabilities
Proficiency in Figma prototyping
Experience using design research methods to discover user problems and opportunities
Experience synthesizing large volumes of user interview data (preferred)
Strong facilitation skills with expertise in collaborative problem-solving techniques to drive team alignment
Excellent written and verbal communication skills in English
Self-motivated with the ability to work independently and collaboratively with stakeholders
Collaborative mindset with the ability to build trust and relationships across teams
Strong communication skills to articulate complex ideas and research findings clearly to varied audiences

Job Responsibility

Contribute to the development of service design strategies that align with business objectives
Help define a user experience vision and inspire cross-functional teams to execute against it
Conduct design research to define target customers and uncover their needs, problems, and opportunities
Synthesize large volumes of user interview data to deliver actionable insights that inform design decisions
Facilitate user-journey mapping workshops to identify and solve user problems collaboratively
Lead ideation workshops based on research findings and assist with prototype validation to drive innovative solutions
Conceive of and contribute to UX design from problem discovery to ideation through to usability testing
Develop creative and innovative design solutions, co-creating prototypes with UI designers and iterating based on user feedback to improve experiences
Influence team roadmaps to prioritize and integrate experience enhancements
Build relationships and trust with stakeholders, peers, and working groups

Fulltime

Midweight Public Sector Service Designer

The Service Designer will be part of a skilled multidisciplinary team leading on...

Location

United Kingdom , London

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience working with Public Sector and proven experience with GDS
Comfort leading sessions with senior clients
Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
Passion about helping to create an environment where people can do great work
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years

Job Responsibility

Zooming out on the wider context, focus on policy outcomes and zoom in on what people need
Designing in a user-centred way, understanding user needs and advocating for people in the design process
Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor
Working towards justice, equity and inclusion in the teams you work with and the services you help deliver
Working towards environmental sustainability of government and its services
Leading the design of services and supporting the wider organisational objectives and strategic priorities
Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
Using reflective and critical thinking
challenging assumptions and asking questions
to support government to do better and deliver better services

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
Employee wellbeing is vitally important to us as an organisation
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy

User Experience Senior Designer, Service

The Senior Product Designer will contribute to the product design team and uphol...

Location

United States , Bellevue; Denver; Atlanta; Overland Park; Frisco; Herndon

Salary:

97300.00 - 175500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or related field or equivalent experience required
4 plus years related working experience
User Experience and Interface Design
Communication
Presentations
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Lead and guide a small team of designers to ensure high-quality output, while also crafting and evolving design principles, guidelines and patterns
Produces user journeys, wireframes, prototypes, and final UI using design systems with minimal oversight. Has vast knowledge of benchmarking and competitive analysis
Ability to work hand and hand with project and product managers to plan, build and implement with success while balancing multiple projects in a fast-paced environment
Collaborates with Development, Research, Product Management, Design and Accessibility to maintain consistency across the digital ecosystem and address cross-application design challenges
Gives high-level design strategy across the company with collaborators doing weekly presentations with leadership
Provides feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns
Strong consulting/partnership/problem solving skills, identifies and works within an ambiguous environment

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Food Service Worker Lead

As a Food Service Worker, you’ll assist with food prep, portioning meals, and se...

Location

United States , Las Vegas

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Great customer service and interpersonal skills
Strong Leadership and supervisory skills
Ability to work in a team environment
Serve Safe Certification
Ability to follow detailed written and verbal instructions
Food Service Experience preferred
Requires frequent lifting/transporting hot food items
Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing
This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)

Job Responsibility

Lead all aspects of and assist in preparation of food items for the day and dating products
Coordinate and assist in setting up and breaking down stations designated by the manager
Cook and otherwise prepare foods according to recipes and directions
Responsible for use of accurate portions when preparing and serving items on the line
Maintain daily temperature logs
Responsible for taking samples of all food items on the line prior to serving the customers
Alert management and pull food items that do not meet quality expectations
Complete opening and closing station checklists
Greet customers as they approach and leave the serving line
Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile

Food Service Worker Lead

As a Food Service Worker, you’ll assist with food prep, portioning meals, and se...

Location

United States , West Burlington

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Great customer service and interpersonal skills
Strong Leadership and supervisory skills
Ability to work in a team environment
Serve Safe Certification
Ability to follow detailed written and verbal instructions
Food Service Experience preferred
Requires frequent lifting/transporting hot food items
Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions

Job Responsibility

Lead all aspects of and assist in preparation of food items for the day and dating products
Coordinate and assist in setting up and breaking down stations designated by the manager
Cook and otherwise prepare foods according to recipes and directions
Responsible for use of accurate portions when preparing and serving items on the line
Maintain daily temperature logs
Responsible for taking samples of all food items on the line prior to serving the customers
Alert management and pull food items that do not meet quality expectations
Complete opening and closing station checklists
Greet customers as they approach and leave the serving line
Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile

Parttime

Service Design Lead

TUI

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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