Service Design Lead Job at Barclays (London)

Service Design Lead

This role sits within Digital Design of our Sales Solution Division and reports ...

Location

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in service design, experience design, or related fields
Experience in leadership roles and a portfolio demonstrating business impact
Expertise in service design methodologies, tools, and frameworks
Proven experience designing complex, multi-channel customer experiences and contributing to transformation initiatives across multiple touchpoints
Understanding of business operations, systems thinking, and organizational design
Experience working with senior stakeholders to collaborate at executive level and align stakeholders around customer experience priorities
Commitment to accessibility and inclusive design practices

Job Responsibility

Develop and implement a comprehensive service design strategy for TUI, establishing the vision and principles for transforming customer experiences and business operations
Build and nurture our service design practice, including mentoring a team of 3-6 service designers and establishing effective methodologies
Guide the design of seamless customer experiences across digital and physical touchpoints, ensuring consistency throughout the customer lifecycle
Build relationships with senior stakeholders to influence strategic decisions and secure buy-in for service design initiatives
Address complex ecosystem challenges that span multiple business units to transform how TUI delivers services to our customers
Champion accessibility and inclusive design principles
Develop thoughtful service models to create competitive advantage in the travel market

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Dynamic working environment
Access to TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Data Centre Network Service Design Lead - VOIS

We are seeking a Network Service Design professional to lead the end-to-end desi...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in data centre build, consolidation, and migration, including hybrid and public cloud environments
Proficient in SDN technologies such as Cisco ACI, Cisco SD-WAN, and VMware NSX
Hands-on experience with Cisco Nexus data centre platforms
Strong understanding of switching and routing technologies including OSPF, BGP, BFD, VXLAN, FabricPath, and segment routing
Familiar with public cloud networking across providers such as AWS, Azure, or GCP
Comfortable collaborating across multidisciplinary teams and communicating complex design decisions clearly
Exposure to automation and infrastructure-as-code concepts using tools such as Terraform and basic Python scripting is advantageous

Job Responsibility

Design and own end-to-end data centre network solutions, including high-level design documentation
Translate business and application needs into secure, resilient, and high-performance network architectures
Design and migrate connectivity from legacy environments to SD-WAN, Cisco ACI, NSX, and private cloud platforms in line with Vodafone security, zoning, and routing standards
Define routing, segmentation, resiliency, and migration strategies that support future scalability and operational simplicity
Forecast network performance, availability, and capacity requirements based on usage trends and service roadmaps
Collaborate with architecture, operations, security, application, and vendor teams across geographies to deliver integrated solutions
Provide design and operational support during service restoration and transformation activities
Manage priorities across multiple data centre network design initiatives and provide clear, timely stakeholder updates

What we offer

Opportunity to work on large-scale, global data centre transformation programmes
Exposure to next-generation networking technologies across hybrid and multi-cloud environments
Collaboration with diverse, international teams and strategic partners
A role that combines technical depth with design ownership and architectural influence

Fulltime

CX Design Lead

We are seeking a Customer Experience Design Lead with the will and ambition to w...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

E2E journey design of 'new products' to be launched, Using Journey mapping tools like Figma
Actively listening VOC and gathering customer & channel insights to find customer pain points at existing journeys to be improved and to turn them into actual project requirements and squad PBIs
Ensuring compatibility to Vodafone Group's digital first proposition checklist of products & services & journeys delivered within tribes with applying CX checklist
Setting journey specific CX KPIs and publishing periodic CX scorecards
Designing and rolling out surveys for journey based NPS and satisfaction scores
Tracking related customer satisfaction scores such as: B-NPS, t-NPS, r-NPS, j-NPS and CES
Collaboratively working with Customer Insights, UX Research and Big Data teams to understand customer needs using researches and analytics
Acting as an active member of Design Thinking Committee to evaluate & prioritize Design Thinking Projects backlog and support Design Thinking Community to roll-out projects
Driving solutions to improve the customer experience and level of service
Ensuring communication bridges are initiated and upheld between CX team, stakeholders and the customer

Job Responsibility

E2E journey design of 'new products' to be launched, using journey mapping tools like Figma
Actively listening VOC and gathering customer & channel insights to find customer pain points at existing journeys to be improved and turn them into actual project requirements and squad PBIs
Ensuring compatibility to Vodafone Group's digital first proposition checklist of products & services & journeys delivered within tribes by applying CX checklist
Setting journey specific CX KPIs and publishing periodic CX scorecards
Designing and rolling out surveys for journey based NPS and satisfaction scores
Tracking related customer satisfaction scores such as: B-NPS, t-NPS, r-NPS, j-NPS and CES
Collaboratively working with Customer Insights, UX Research and Big Data teams to understand customer needs using researches and analytics
Acting as an active member of Design Thinking Committee to evaluate & prioritize Design Thinking Projects backlog and support Design Thinking Community to roll-out projects
Driving solutions to improve the customer experience and level of service
Ensuring communication bridges are initiated and upheld between CX team, stakeholders and the customer

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Product Design Lead

Join us as a Product Design Lead at Barclays, where you’ll drive end-to-end prod...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

End-to-End Product Design Delivery: Experience leading design from discovery through to delivery.
User Research & Insight Generation: Skilled in conducting research to inform strategies and validate design solutions.
Design Leadership & Collaboration (3-in-a-box): Ample partnership with Product and Engineering to drive aligned, high-quality outcomes.

Job Responsibility

Execution of user research and usability tests to understand customer needs, pain points, and integrate feedback and preferences to banking products and services, through collaboration with various stakeholders, including product managers and developers.
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.
Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products.
Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.
Accessibility considerations to ensure that designs comply with accessibility standards and guidelines to provide an inclusive experience for all users.
Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.

What we offer

Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.
Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.
CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Fulltime

Client Service Lead

The Client Service Lead (CSL) is a senior-level role responsible for leading str...

Location

United States , San Luis Obispo

Salary:

140000.00 - 175000.00 USD / Year

4Creeks, Inc.

Expiration Date

Until further notice

Requirements

15+ years experience within the AEC industry
20 years of experience preferred
Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor)
Strong analytical and problem-solving skills
Ability to work independently and collaboratively within a team
Experience with Microsoft Office, including Word and Excel is required
Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods)
Expertise to connect with clients across our service offerings
Maintain strong technical expertise to accurately scope, price and manage design-build projects

Job Responsibility

Serve as the key client and business development lead within their assigned market sector
Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee
Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results
Maintain consistent and successful client management throughout the project lifecycle
Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget
Collaborate with leadership to bring strategic solutions to both prospective and existing clients
Builds a team to deliver company business and revenue goals for assigned market sector
Lead proposal development, presentations, and pitching efforts to win new business
Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients

What we offer

employee health coverage (50% coverage for dependents)
company 401(k) contribution
participation in the Employee Stock Ownership Program (ESOP)
performance bonuses

Fulltime

Lead Service Designer

Are you looking to drive meaningful change across how products, teams, and servi...

Location

Romania , Iași

Salary:

Not provided

Awin Global

Expiration Date

Until further notice

Requirements

Significant experience as a Senior or Lead Service Designer, working across complex, multi-touchpoint services
Proven ability to design and improve end-to-end services, connecting product, process, people, and technology — applying systems thinking to identify and resolve organisational and operational challenges (not just product or UX problems)
Strategic mindset, able to zoom out to systems-level problems and zoom in to drive practical, deliverable improvements
Demonstrated ability to influence and partner with senior stakeholders across multiple disciplines (Product, Engineering, Operations, Commercial), building alignment around shared outcomes
Skilled facilitator, experienced in leading workshops, co-creation sessions, and alignment activities that move teams from ambiguity to clear decisions
Expertise in core service design methods, including: journey mapping, service blueprinting, systems and ecosystem thinking
Clear communicator who can translate complex services into compelling narratives that help teams understand trade-offs and make decisions
Experience working in agile, cross-functional environments, balancing discovery with delivery and staying effective in evolving problem spaces
Commitment to mentoring and enabling others, helping teams adopt service design thinking and improve how they work
Inclusive-by-default approach, with a working knowledge of accessible design and comfort using tools (e.g. Figma, FigJam, Miro) to map services, collaborate, and communicate ideas

Job Responsibility

Driving end-to-end service design across key Awin journeys (e.g. onboarding, activation, support), connecting product experiences with operational processes and customer interactions
Shaping service strategy and vision, identifying opportunities to simplify complex journeys and improve how the organisation delivers value to customers
Leading and facilitating strategic discovery and service design workshops, aligning cross-functional teams around shared problems and outcomes
Mapping and improving customer journeys and service ecosystems, identifying pain points across teams, tools, and touchpoints
Defining and producing service design artefacts (e.g. journey maps, service blueprints, ecosystem maps) that create clarity and drive action
Working closely with Product and Design teams to ensure solutions are joined-up, scalable, and consistent across the wider experience
Identifying opportunities to reduce operational friction, unnecessary handoffs, and low-value work across teams
Partnering with Customer Success, Support, and Commercial teams to ensure real world service delivery is reflected in design decisions
Setting service design standards and ways of working, helping embed service design thinking across the organisation
Leading and coaching designers and cross-functional team members, raising the quality and maturity of service design practice

What we offer

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being
Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development
Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program

Fulltime

Client Service Lead

The Client Service Lead (CSL) is a senior-level role responsible for leading str...

Location

United States , Fresno; Sacramento; San Luis Obispo

Salary:

140000.00 - 175000.00 USD / Year

4Creeks, Inc.

Expiration Date

Until further notice

Requirements

Technical background is required this is not purely a sales role. A sales only background will not be considered
15+ years experience within the AEC industry, 20 years of experience preferred
Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor)
Strong analytical and problem-solving skills
Ability to work independently and collaboratively within a team
Experience with Microsoft Office, including Word and Excel is required.

Job Responsibility

Serve as the key client and business development lead within their assigned market sector
Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee
Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results
Maintain consistent and successful client management throughout the project lifecycle
Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget
Collaborate with leadership to bring strategic solutions to both prospective and existing clients
Builds a team to deliver company business and revenue goals for assigned market sector
Lead proposal development, presentations, and pitching efforts to win new business
Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients

What we offer

employee health coverage (50% coverage for dependents)
company 401(k) contribution
participation in the Employee Stock Ownership Program (ESOP)
performance bonuses

Fulltime

Assessment & Design Lead Analyst

At Citi, we get to connect millions of people across hundreds of cities and coun...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

University graduate with at least 8-10 years of experience with strong strategic, analytical and product management skills
Must have exposure to 3-4 years of Risk, Control, Audit or Compliance roles
Working-level knowledge of core end-to-end processes performed in the Consumer and Private Bank business
Prior experience and exposure in Investment Products across Capital Markets and Manage Investments
Experience with governance, risk and control management, risk approvals, as well as engaging with 2nd/3rd lines of defense
Understanding / familiarity with new product development (e.g. first and second line of defense risk/control mechanisms
Ability to move from granular detail to strategic level, with effective executive presentation skills
Comfortable operating with limited guidance and under significant time pressure

Job Responsibility

Proactively work with Investment Products teams across Capital Markets, especially Foreign Exchange Products on identifying risks in existing process, evaluate adequacy of controls and mitigate through enhancement of controls, wherever applicable
Actively work with Control Owners to map all Key Inherent Risk Process and existing including enhanced Controls in Control Inventory, thereby ensuring effective monitoring of Controls in MCA framework
Evaluate any issues identified through Escalation Mechanism, Customer Complaint, Operation Loss, Internal and External review to understand the impact to existing process and control framework, including leading the remediation efforts with Investment Solution Team
Supporting the business in review of Product Programs, Desktop Procedures across Capital to identify risks in current process, evaluating areas of strengthening of controls and ensure sustainability of those controls are built as part of monitoring, wherever applicable
Have extensive knowledge and understanding of Private Bank business with regard to Investment Product and sales process
Act as Accountable Functionable Reviewer and assess each new product or process rolled out have effective controls embedded as part of the process include review of Risk Stripes to ensure risk and mitigants have been captured
Working with Sales & Advisory and Investment Product teams to continuously evaluate and drive the maintenance of the regulatory inventory linkage in supporting controls in Citi’s system so that management can effectively demonstrate adherence to applicable laws and regulations through the Manager’s Control Assessment program
Lead the engagement with Product on ensuring “Audit Readiness” including leading the targeted reviews and engaging with Internal Audit and Compliance Assurance as part of Audit and Exam Management
Assess the effectiveness of existing controls through horizontal process-based reviews out of lesson learned activity on internal events or external events faced by industry. Wherever, gaps are identified, work with business to develop and implement corrective action plan
Actively collaborating with business to identify, evaluate, and manage regulatory adherence risks arising from the definition of business strategy, development of new products and services, changes in regulations or internal policies, or from business-led changes

What we offer

Provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Empower our employees to manage their financial well-being and help them plan for the future

Fulltime

Select Country

Service Design Lead

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Service Design Lead

Service Design Lead

Data Centre Network Service Design Lead - VOIS

CX Design Lead

Product Design Lead

Client Service Lead

Lead Service Designer

Client Service Lead

Assessment & Design Lead Analyst

Our AI answers in your language