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Service Design Intern

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frog

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Location:
Germany , Munich

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Experience Designers are responsible for the design of digitally-enabled products and services. They use their skillset across interaction design, visual design and technology to create holistic solutions, from early-stage idea generation to detailed design of product features and prototypes. You will support teams on client-facing projects, pitches and internal initiatives. You will learn by doing, with guidance from experienced practitioners who will help you understand frog’s methodologies and deliver high-quality work in the context of interdisciplinary projects.

Job Responsibility:

  • Analyse existing solutions, identify gaps or pain points, and map opportunity spaces
  • Understand user needs, market opportunities, business requirements, and technical feasibility to help define project requirements
  • Conduct and synthesise foundational research interviews and usability testing sessions
  • Collaborate with cross-disciplinary teams to create digital product experience concepts that push the bar for quality within a given field
  • Execute the detailed design of selected with strong interaction logic and visual language
  • Create digital design artifacts (user flows, UI mock-ups, and prototypes) that demonstrate product behavior for defined use cases and features, including products in the GenAI space
  • Support successful handover of project outcomes to the client through persuasive presentations and thorough documentation
  • Apply holistic critical thinking and see beyond one discipline or workstream

Requirements:

  • Business level fluency in English and German
  • Recently completed a university degree in Interaction Design, Visual Communications, HCI, or a related design discipline (we also accept interns who are in the middle of a Masters degree)
  • Strong foundational design skills in typography, color, layout and visual hierarchy
  • Knowledge of interaction patterns across mobile/desktop platforms and experience defining product logic through site maps, user flows, wireframes, etc.
  • Experience applying established brand guidelines and working with UI component libraries
  • Proficiency in digital design and prototyping tools, such as Figma
  • Ability to rationalise your decisions effectively and present your work clearly, through strong presentation design and storytelling techniques
  • A product development mindset, including openness to collaborating with business and tech teams, working iteratively based on user feedback, technical constraints, etc.
  • Willingness to jump between different client challenges and up-skill quickly onto new projects
  • Affinity with frog’s values, and a passion for creating products that meet peoples’ functional and emotional needs

Nice to have:

  • Knowledge of digital accessibility and eco-design principles
  • A solid understanding of AI concepts, especially LLM capabilities and constraints, and considerations for creating an AI-driven product or functional prototype
  • Experience building scalable design language systems for digital products
  • Skills in motion design and/or video editing
  • Understanding of basic front-end coding languages (HTML, CSS, JavaScript, etc.)
  • Experience working with Agile scrum tools such as Jira, Azure DevOps, etc.

Additional Information:

Job Posted:
January 29, 2026

Work Type:
Hybrid work
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