Service Design & Improvement Specialist Job at 360 Resourcing Solutions (Edinburgh)

Midweight Public Sector Service Designer

The Service Designer will be part of a skilled multidisciplinary team leading on...

Location

United Kingdom , London

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience working with Public Sector and proven experience with GDS
Comfort leading sessions with senior clients
Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
Passion about helping to create an environment where people can do great work
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years

Job Responsibility

Zooming out on the wider context, focus on policy outcomes and zoom in on what people need
Designing in a user-centred way, understanding user needs and advocating for people in the design process
Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor
Working towards justice, equity and inclusion in the teams you work with and the services you help deliver
Working towards environmental sustainability of government and its services
Leading the design of services and supporting the wider organisational objectives and strategic priorities
Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
Using reflective and critical thinking
challenging assumptions and asking questions
to support government to do better and deliver better services

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
Employee wellbeing is vitally important to us as an organisation
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy

Senior Designer

Made Tech wants to positively impact the country's future by using technology to...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

50000.00 - 60000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Senior specialist in design discipline(s)
Expert practitioner across UX Design, Interaction Design, Product Design, and Service Design
Able to coach and mentor other designers
Able to develop new and novel approaches to highly complex design challenges based on fundamental design principles
Expert practitioner in leading design tools including Figma, GOV.UK prototyping kit, Adobe InDesign
Able to coach and mentor others and define interaction and service design standards
Influences organisation, clients, partners and peers on contribution of interaction and service design
Develop wide breadth of knowledge across industry or business
Take initiative and fully responsible for own outcomes
Work often self-initiated

Job Responsibility

Hands-on design to assure successful design and delivery of public services through technology
Act as subject matter expert, facilitating design process and communicating design decisions
Take active role in Service and Interaction Design community, leading on developing and sharing good practice
Actively support retention, hiring, and team quality
Mentor and coach within design community
Contribute to overall design outcomes of engagement
Enable and hold others to account for producing high quality outputs
Make decisions which impact success of assigned work
Actively look to deliver positive outcome
Give feedback often

What we offer

Flexible benefit platform including Smart Tech scheme
Cycle to work scheme
Individual benefits allowance for Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Part time remote working
Paid counselling as well as financial and legal advice

Fulltime

Architectural Project Designer - Interior Specialist

Location

United States

Salary:

Not provided

Architectural Design & Construction, Inc.

Expiration Date

Until further notice

Requirements

Learn to create realistic project schedule: estimate time frame for design development, structural design, construction documents
Manage client expectations: schedule, budget, and project scope
Establish due dates for all finish selections for client
Educate client concerning the process and importance of obtaining selections on schedule
Obtain selections on schedule and before construction starts
Record all selections
Obtain client approval in writing before construction starts
Provide client with regular project status reports throughout the design phase
Coordinate with consultants to meet project requirements
Meet project schedule and budget for design services to maintain profitability

Job Responsibility

Reports to the Principal/Construction Project Manager
Properly communicate information regarding selections to the Principal/Construction Project Manager, Project Architect, Project Manager, and client as appropriate and in a timely manner
Prior to all client meetings, share all information that will be presented to a client in the meeting with the Project Team members
Promote, discuss and offer ADC’s Interior Design services when clients have not selected an Interior Designer for their project
Maintain and enhance client relationship with ADC
Walk client through the selections process
Ensure that they understand the phases of construction
Notify suppliers when ADC clients will visit them, if possible
Provide Construction Manager with selections prior to client sign-off on Final Budget Estimate
Assist the Construction Manager putting the selections out to bid with trade contractors and suppliers

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Menu Design and Development Specialist

The Menu Design & Development Specialist leads the configuration, optimization, ...

Location

Mexico , Mexico City

Salary:

22300.00 MXN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
Calm and effective under pressure, with excellent organizational and prioritization skills
Exceptional written and verbal communication
multilingual ability is a plus
Proven success in client-facing consultation and technical implementation roles
Deep understanding of restaurant operations, menu design, and technology integration
Experience managing multiple client projects simultaneously
Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
Experience mentoring junior specialists or onboarding new team members

Job Responsibility

Lead advanced client consultations to gather requirements and provide expert POS guidance
Design and implement complex menu configurations and backend system updates
Ensure data integrity and consistent naming conventions across integrated software platforms
Troubleshoot and resolve complex software and configuration issues, escalating as needed
Maintain accuracy across all software integrations and updates
Demonstrate mastery of Menu Team processes, standards, and best practices
Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
Manage and prioritize escalated tickets, providing timely, high-quality resolutions
Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
Mentor and train Level 1 specialists, supporting their technical development and performance growth

What we offer

Food Vouchers: $1,500.00 MXN per month
Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Fulltime

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
Strong knowledge of ITIL processes and ServiceNow best practices
Excellent communication, analytical, and problem-solving skills
Experience with ServiceNow reporting and dashboard creation
Ability to work effectively in both independent and team environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and a proactive approach to problem-solving

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
Translate business needs into functional specifications and user stories
Assist in prioritizing requirements based on business needs and technical feasibility
Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
Analyze existing business processes and workflows to identify areas for improvement and automation
Assist in designing and implementing best practices for process improvements within the ServiceNow platform
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Fulltime

Service Design and Transition Specialist

We’re looking for a Service Design & Transition Specialist to ensure that every ...

Location

United Kingdom

Salary:

Not provided

Paymentology

Expiration Date

Until further notice

Requirements

Strong expertise in service design, transition, or production operations within high-velocity tech or fintech environments
Deep understanding of ITIL service transition and operations principles, with ITIL certification preferred
Hands-on experience with service management tooling such as Jira Service Management or ServiceNow, and observability platforms such as Datadog
Proven ability to design and implement alerting and incident detection, with a focus on MTTA reduction and alert quality improvements
Excellent communication skills, with the ability to produce structured documentation, reviews, and stakeholder updates
Familiarity with regulated environments such as fintech or SaaS is advantageous
Bachelor's degree in a related field preferred (e.g., Computer Science, IT, Engineering, Business)
Minimum 5 years of experience in service design, service transition, or production operations
Hands-on experience coordinating cross-functional stakeholders through service readiness and early life support phases

Job Responsibility

Own and evolve the service transition framework, including readiness gates and go-live processes
Define and implement operational acceptance criteria across monitoring, support models, SLAs, and escalation paths
Lead event management design for new services, acting as product owner for alerting and incident detection capabilities
Govern early life support and hypercare phases, tracking service performance metrics post-go-live such as MTTA and alert quality
Maintain service catalogues, support boundaries, and high-quality documentation throughout transitions
Coordinate stakeholder readiness sessions to align responsibilities across Engineering, SRE, Product, Support, and Client Operations
Conduct post-transition reviews and embed lessons learned into continuous improvement of service delivery

Fulltime

Design Manager

The Design Manager plays a critical role in driving the successful delivery of a...

Location

Australia

Salary:

Not provided

Hickory

Expiration Date

Until further notice

Requirements

Bachelor degree in Construction Management, Engineering, Architecture, Project Management, or equivalent
Minimum 5 years’ experience in Design Management, preferably with exposure to data centres, mission-critical infrastructure, large-scale MEP-intensive projects, or commercial buildings with complex services
Demonstrated leadership and the ability to coordinate multidisciplinary design teams
Strong understanding of regulatory compliance, technical standards, services integration, and specialist data centre requirements
Experience managing design budgets, services-heavy scopes, and long-lead equipment risk
Proven ability to incorporate innovative design concepts and leverage BIM/digital engineering tools to enhance design coordination, accuracy, and delivery

Job Responsibility

Manage the full design lifecycle for data centre projects, from pre-planning through construction, ensuring all design solutions meet project goals, client technical briefs, and mission-critical performance standards
Provide expert guidance on data centre-specific design implications, including electrical and mechanical capacity, equipment layouts, thermal performance, and integration with structural and architectural systems
Assess build feasibility with a focus on constrained environments, complex services coordination, equipment clearances, modularisation, and prefabrication opportunities
Offer recommendations on value management and cost optimisation while maintaining resilience, reliability, and Tier-level requirements
Ensure consistent adoption of Hickory’s design methodologies across data centre projects, incorporating lessons learned and continuous improvement
Develop and maintain a Data Centre Design Management Plan, tailored to project scale, MEP complexity, and client specification
Lead communication with consultants, services engineers, specialist vendors, and client-side technical teams, ensuring timely response to design queries
Facilitate design and technical workshops, including MEP coordination, constructability reviews, commissioning planning, and integration meetings with operational stakeholders
Prepare and lead design meetings, issuing agendas, documentation packs, and clear action tracking
Integrate Hickory’s design processes and the Hickory Way® into all project documentation and consultant outputs

What we offer

Work-Life Balance: Enjoy a balanced work-life schedule with a standard 5-day work week
Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses
Family-Friendly Policies: Receive paid parental leave to support your family needs
Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
Travel Perks: Benefit from discounted hotel rates
Expert In-House Team: Collaborate with our dedicated structures and facades team

Service Design & Improvement Specialist

360 Resourcing Solutions

Location:
United Kingdom , Edinburgh

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 03, 2026

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