Service Department Manager Jobs

Service Department Manager

OMNIC

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Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a dedicated Service Department Manager to lead our field service operations across Europe. This middle-level position is pivotal in managing service delivery, ensuring compliance with SLAs, and driving operational efficiency. The role will involve overseeing dispatch coordination, mentoring field managers, and maintaining quality assurance for technical training. We invite experienced professionals who have a proven track record of achieving results and are motivated to continue excelling in their field.

Job Responsibility:

Lead and coordinate the service delivery operations across multiple regions
Ensure compliance with service level agreements (SLAs) and quality standards
Manage dispatch coordination, optimizing resource allocation and route planning
Mentor field managers to enhance team performance and operational efficiency
Conduct quality assurance assessments for technical training programs
Oversee logistics and supply chain management to improve service effectiveness
Establish and maintain strong relationships with regional technical teams and stakeholders

Requirements:

Minimum of 5 years of management experience in telecommunications or similar industries
Strong knowledge of Field Service Management systems (e.g., Salesforce, ServiceNow)
Proven ability to manage teams and drive operational improvements
Excellent organizational, analytical, and communication skills
Hands-on experience with logistics and supply chain management
Ability to work onsite in Poland, Latvia, or Italy and engage with regional teams

What we offer:

Competitive salary and benefits package
Opportunities for professional growth and advancement
A supportive work environment that fosters collaboration and innovation
The chance to make a tangible impact in a sustainable and forward-thinking company

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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