This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This role is responsible for driving operational excellence, ensuring customer satisfaction, and developing a high-performing service team. The Service Manager sets strategic goals, manages budgets, and fosters a culture of safety, innovation, and continuous improvement.
Job Responsibility
Provide strategic leadership and direction for refreshment service department, ensuring alignment with company goals and standards
Supervise, mentor, and develop Service Supervisors and Service Technicians, including performance management, training, and succession planning
Oversee the scheduling, execution, and quality of equipment maintenance and repair activities, ensuring minimal downtime and maximum customer satisfaction
Analyze operational data and service metrics to identify trends, implement process improvements, and optimize resource allocation
Collaborate with cross-functional teams (Sales, Operations, Technical Support) to deliver integrated solutions and resolve complex service issues
Manage inventory, procurement, and vendor relationships to ensure timely availability of parts, tools, and supplies
Develop and implement safety protocols, compliance standards, and risk mitigation strategies
Lead customer engagement initiatives, address escalated concerns, and ensure service excellence for key accounts
Prepare and manage departmental budgets, monitor expenses, and drive cost-saving initiatives
Maintain accurate records of service activities, equipment performance, and customer feedback
Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance service delivery
Requirements
Minimum of 5 years of progressive experience in refreshment/vending service management or related field, with at least 2 years in a supervisory or managerial capacity
Advanced technical expertise in mechanical and electrical systems, with proven ability to troubleshoot and resolve complex issues
Demonstrated leadership, team building, and people development skills
Strong analytical, organizational, and project management abilities
Excellent communication, negotiation, and customer service skills
Proficiency in service management software and data analysis tools
Bachelor’s degree in business administration, Engineering, or related field preferred
technical certifications a plus
Nice to have
Bachelor’s degree in business administration, Engineering, or related field preferred
technical certifications a plus
What we offer
Weekly pay
401K with company match
Employee Assistance Program
Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA