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American Food & Vending Logo American Food & Vending · IT - Administration

Service Department Manager

United States, Grand Prairie · Job Posted May 27, 2026
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Job Description

The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This role is responsible for driving operational excellence, ensuring customer satisfaction, and developing a high-performing service team. The Service Manager sets strategic goals, manages budgets, and fosters a culture of safety, innovation, and continuous improvement.

Job Responsibility

  • Provide strategic leadership and direction for refreshment service department, ensuring alignment with company goals and standards
  • Supervise, mentor, and develop Service Supervisors and Service Technicians, including performance management, training, and succession planning
  • Oversee the scheduling, execution, and quality of equipment maintenance and repair activities, ensuring minimal downtime and maximum customer satisfaction
  • Analyze operational data and service metrics to identify trends, implement process improvements, and optimize resource allocation
  • Collaborate with cross-functional teams (Sales, Operations, Technical Support) to deliver integrated solutions and resolve complex service issues
  • Manage inventory, procurement, and vendor relationships to ensure timely availability of parts, tools, and supplies
  • Develop and implement safety protocols, compliance standards, and risk mitigation strategies
  • Lead customer engagement initiatives, address escalated concerns, and ensure service excellence for key accounts
  • Prepare and manage departmental budgets, monitor expenses, and drive cost-saving initiatives
  • Maintain accurate records of service activities, equipment performance, and customer feedback
  • Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance service delivery

Requirements

  • Minimum of 5 years of progressive experience in refreshment/vending service management or related field, with at least 2 years in a supervisory or managerial capacity
  • Advanced technical expertise in mechanical and electrical systems, with proven ability to troubleshoot and resolve complex issues
  • Demonstrated leadership, team building, and people development skills
  • Strong analytical, organizational, and project management abilities
  • Excellent communication, negotiation, and customer service skills
  • Proficiency in service management software and data analysis tools
  • Bachelor’s degree in business administration, Engineering, or related field preferred
  • technical certifications a plus

Nice to have

  • Bachelor’s degree in business administration, Engineering, or related field preferred
  • technical certifications a plus

What we offer

  • Weekly pay
  • 401K with company match
  • Employee Assistance Program
  • Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
  • Ongoing training and development programs
  • Bonus Programs for eligible positions
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