Service Department Administrator

Role: Service Department Administrator Location: Ballymount, Dublin 12 Salary: €40k Role Requirements: Coordinate field engineers for daily service calls and onsite visits; Manage incoming service requests via phone, email, and ticketing systems; Monitor engineer workloads, response times, and job completion statuses; Prioritise urgent support issues and dispatch engineers accordingly; Liaise with customers to provide updates on appointments and service progress; Ensure all tickets, job notes, and service records are accurately maintained; Order and track equipment or parts required for engineer visits; Support service delivery reporting and KPI tracking; Work closely with technical teams to ensure smooth operations and customer satisfaction