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As Service Delivery Team Leader, you’ll be a key member of the P2P Management team, leading and developing a high-performing Service Delivery function. You’ll be responsible for ensuring the timely, accurate, and compliant processing of requisitions, purchase orders, and invoices, while driving performance and maintaining high standards across all activities. This role is central to delivering operational excellence—ensuring processes are followed, business expectations are met, and continuous improvement is embedded across the team.
Job Responsibility:
Lead, manage and support the Service Delivery Team to achieve KPIs, SLAs and regulatory requirements
Provide strong day-to-day leadership, driving accountability, clear decision-making and team engagement
Manage performance to ensure delivery against individual and team targets
Motivate, coach and develop team members to build capability and self-sufficiency
Improve processing times and reduce internal and external query volumes
Build and maintain strong relationships with internal and external stakeholders
Identify root causes of P2P issues and deliver effective corrective and preventative actions
Provide proactive support to resolve queries and ensure smooth transaction processing
Lead or contribute to ad-hoc projects requiring P2P expertise
Drive continuous improvement initiatives using data and analysis to add measurable value
Ensure compliance with policies, procedures, controls and regulatory requirements, managing risk effectively
Facilitate effective communication, meetings and workshops, including engagement with customers and suppliers
Requirements:
Confident working in SAP, particularly the ECC and SRM Supply Chain and Finance modules
Able to show determination and resilience, with the confidence to work effectively in a busy and fast changing environment and work to deadlines
Demonstrates strong intellectual curiosity and proactively seek to understand processes, systems, and root causes
Good communication skills to support and where necessary influence others across to deliver the best process solution for Thames with the ability to translate technical system issues to non-specialists
Confident using Microsoft Excel to manage and analyse data, and PowerPoint to present findings in a structured and engaging way
Experience working with compliance frameworks and internal controls
Nice to have:
Awareness of invoice automation and scanning including OCR, data validation and matching
Ariba and Fieldglass experience, particularly submitting invoices through the SAP business network
CIPS qualification
What we offer:
Competitive salary of up to £55,000 per annum depending on experience
Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
Performance-related pay plan directly linked to company performance measures and targets
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance