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integratedliving Logo integratedliving · Customer Service

Service Delivery Team Leader

Australia, Launceston · Job Posted May 29, 2026
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Job Description

An exciting opportunity has opened in our Launceston team as a respected long-standing team member moves into retirement. This is more than a typical leadership role — it's a chance to enjoy genuine flexibility while staying closely connected to your team and the community you support. Working primarily from your home office, you'll balance autonomy with meaningful face-to-face engagement, including time in the field supporting your team, visiting clients' homes, leading in-person team meetings, and responding to operational needs as they arise.

Job Responsibility

  • Coaching, mentoring and supporting Support Workers with clear expectations and guidance
  • Leading performance conversations and helping team members grow and succeed
  • Providing in-person, face-to-face support and coaching to your team as needed
  • Building strong relationships with your team, clients and stakeholders
  • Partnering with the Scheduling team to support efficient service delivery
  • Managing service delivery issues calmly and effectively
  • Ensuring quality, safety and compliance standards are met
  • Maintaining accurate documentation and operational records

Requirements

  • Certificate IV in a Community Care field or equivalent leadership experience
  • Current Driver's Licence
  • Willingness and ability to travel locally as required
  • Experience leading teams within aged care, disability or community services
  • Lead with empathy, accountability and confidence
  • Enjoy supporting and developing people
  • Thrive in fast-paced environments
  • Comfortable navigating policies and performance conversations
  • Committed to safe, person-centred services

What we offer

  • Hybrid flexibility – work primarily from your home office while staying connected to your team and community
  • Meaningful team connection – enjoy flexibility without losing the support and collaboration of a connected leadership team
  • Leadership without the roster headaches – focus on leading people, outcomes and quality rather than scheduling
  • Autonomy with support – work independently while being backed by strong operational and leadership networks
  • Purpose-driven work – make a genuine impact in the lives of older Australians and their families
  • The best of both worlds – enjoy home-office flexibility while staying connected through meaningful face-to-face support with your team and community
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