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Service Delivery Team Lead

https://www.citi.com/ Logo

Citi

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Location:
Turkey , Istanbul

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Identity Access Management Information Security Administration Service Delivery (IAM ISA SD) is a global organization within Citi responsible for managing entitlement and provisioning of access for internal and external Citi stakeholders. The role involves leading a team responsible for access control and compliance, as well as risk management and customer service.

Job Responsibility:

  • Develop and drive a high-performance team by recruiting the right skills sets for the team and conducting regular one-on-one meetings with each full-time staff member
  • Ensure appropriate training is provided to the team
  • Encourage personal development plans and deliver specific ongoing feedback at every opportunity
  • Ensure that all management related tasks are executed in the managed team in accordance with Citi policies and procedures
  • Implement established procedures, policies and audit guidelines defined by the IAM ISA SD organization
  • Utilize key information security administration tools
  • Ensure adherence to pre-assigned SLO requirements for designated requests
  • Manage risk and risk controls by analyzing the root cause of security issues, impact to business, and required corrective actions
  • Interface with business managers, end-users, and technical staff for provisioning access
  • Collect and analyze evidence to coordinate with internal/external compliance and auditing agencies / officials
  • Execute client interactions with clear, concise terms while adhering to the IAM ISA SD Customer Service Guidelines
  • Support complex bulk customer requests for comparable granting of entitlements
  • Create, maintain, and perform annual review of PCM documents associated with specific systems assigned
  • Maintain excellent availability to achieve strong results
  • Ensure maintenance of established access is kept up to date and active
  • Partner with IAM/Local leadership to ensure operational needs are met for risk & control, reengineering, employee engagement and financial controls
  • Develop communication and diplomacy skills to exchange potentially complex/sensitive information

Requirements:

  • 4+ years’ experience in Identity and Access Management environment (ISA provisioning, compliance reviews, incident/change management or related IS field) is an advantage
  • Technical experience in security administration supporting a large user environment
  • Solid understanding of industry standard security practices desirable
  • Good command of English language (both verbal and written) as role requires team representation in global environment
  • Ability to work independently and without any influence from manager
  • Ability to manage multiple efforts and adjust priorities with evolving work efforts
  • Strong people management skills focusing on development and growth of team
  • Analytical and detail oriented
  • Proven use of discretion and judgment given the subject sensitivity of the work data
  • Strong communications skills

Nice to have:

  • Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
  • SSCP/CISSP/ITIL/PMP/Citi Lean certificate is an advantage
What we offer:
  • Best-in-class benefits
  • Opportunities to deepen the knowledge of the special characteristics of a multinational company
  • Opportunity to develop the individual’s project management skills

Additional Information:

Job Posted:
May 03, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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