Service Delivery Support Engineer Job at NTT DATA (Madrid)

Service Delivery Support Engineer

The Service Delivery Support Engineer role at NTT DATA involves providing remote...

Location

Spain , Madrid

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Networking technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Service Delivery Support Engineer

The Service Delivery Support Engineer role at NTT DATA involves providing remote...

Location

Spain , Madrid

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Networking technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Service Delivery Support Engineer

Join NTT DATA as a Service Delivery Support Engineer II, where you will implemen...

Location

Luxembourg , Capellen

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
3 years of experience as a Network Engineer or in a similar role
Strong knowledge of network protocols and technologies, including TCP/IP, VLANs, OSPF, BGP, SDWAN, ACI, and QoS
Proficient in network hardware and software configuration and management
Strong analytical and problem-solving skills with a focus on attention to detail
Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and clients
Ability to manage multiple projects and prioritize tasks in a fast-paced environment
Continuous learning mindset and willingness to adapt to emerging technologies and industry trends
The candidate must be native from a NATO country and hold a valid NATO Secret Clearance
English is mandatory

Job Responsibility

Implement network solutions that align with client requirements and industry best practices
Evaluate network architecture and recommend improvements for scalability, reliability, and security
Configure and deploy network devices, including routers, switches, access point and load balancers
Monitor network performance and proactively identify and resolve issues to minimize downtime and optimize performance
Perform network capacity planning to anticipate future network growth and make recommendations for network upgrades and enhancements
Manage 2nd level of support and collaborate with the operations team to troubleshoot and resolve network-related incidents and service requests
Collaborate with cross-functional teams, including system administrators, software engineers, and project managers, to deliver integrated solutions
Participate in project planning, providing network design recommendations and estimating resource requirements
Stay current with industry trends and emerging technologies, sharing knowledge and expertise with the team

Fulltime

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...

Location

Philippines , Makati

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 4 to 6 years of total experience
Minimum 2 to 3 years as a Network Security support resource
Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)

Job Responsibility

Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
Contribute to / support on project work as and when required
Monitor client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephone or chat support to clients when required

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company that is a $30+ billion business and technology services leader
Committed to accelerating client success and positively impacting society through responsible innovation
Global Top Employer with experts in more than 50 countries
Equal Opportunity Employer with a global culture that embraces diversity

Fulltime

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Networking Service Delivery Field Support Engineer (L2)

The Networking Service Delivery Field Support Engineer (L2) is a developing engi...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Job Responsibility

Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Cross Technology Service Delivery Field Support Engineer (L1)

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

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Service Delivery Support Engineer

Service Delivery Support Engineer

Service Delivery Support Engineer

Service Delivery Support Engineer

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

Data Centre Service Delivery Field Support Engineer (L1)

Networking Service Delivery Field Support Engineer (L2)

Data Centre Service Delivery Field Support Engineer (L1)

Cross Technology Service Delivery Field Support Engineer (L1)

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