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We are have an exciting opportunity for a supervisor role within our team. This position is ideal for someone looking to take the next step in their career, with full support and training provided to help you succeed in a leadership position. The Supervisor will be responsible for supporting the Service Delivery Manager with the day-to-day running of operations. This includes supporting site-level processes, ensuring our customers receive the highest standard of service, and maintaining a strong focus on adhering to all quality procedures in place. The role also involves supporting the leadership of the service delivery team on a daily basis, ensuring the prompt and accurate completion of requested services in line with expectations and team targets.
Job Responsibility
Support the day-to-day running of operations
Support the completion of all service requests by customers
Develop and maintain the relationship with all internal and external stakeholders
Help oversee and coordinate a team
Provide guidance, encouragement, and support to team members
Deliver excellent customer service and handle any issues professionally
Assist in maintaining high health and safety standard
Requirements
Previous experience in a managerial, supervisory or team leader role
Experience overseeing or supporting a team of 10-15 people
Awareness of health and safety practices
A positive attitude and willingness to learn and develop
Good communication and interpersonal skills
Confidence working as part of a team and supporting others
Basic IT skills
A strong focus on customer service
Full Driving License - we can accept up to 6 points max
What we offer
Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)