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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Delivery Planner

United Kingdom, Nottingham Employment contract 28500.00 GBP / Year · Job Posted May 29, 2026
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Job Description

Specialist Homecare group are leading provider of comprehensive care services dedicated to improving the quality of life for the individuals we support. We are committed to delivering high-quality, person-centred care across a range of services. We have an exciting role for someone to join our Service Delivery team, based out of our head office in Nottingham City Centre, you'll be responsible for coordinating and optimizing the delivery of our services, by supporting the operations team with the development and management of rotas, creating a seamless approach to rota management to support service delivery through effective scheduling, contributing to high-quality care and operational efficiency.

Job Responsibility

  • Coordinating and overseeing scheduling, by ensuring package rotas are created in-line with commissioned hours
  • Utilising our first in class scheduling system to ensure rotas are created in-line with client requirements/ employee shift patterns and communicated out in advance
  • Ensuring employee absences are covered in-line with business needs and reflected in the scheduling system and rotas
  • Coordinating scheduling of training, ensuring employees are scheduled in-line with training requirements and trainer availability
  • Creating detailed reports to provide key updates on completion of package schedules, providing statistical insight into overall completion rate of package rotas for all services within the group
  • Ensure records are kept up to date within our scheduling platform, in-line with compliance requirements & data processes
  • Collaboration with operations and wider teams to ensure seamless management of package rotas and agreed care requirements

Requirements

  • Excellent analytical skills and experience in data analysis, with the ability to present data clearly for various stakeholders
  • Excellent communication and relationship-building skills
  • Strong organisational and administrative skills
  • Confidence-using systems
  • Ability to work independently, manage competing deadlines, and adapt in a fast-paced environment
  • Ability to build & maintain effective working relationships
  • Ability to work to tight deadlines
  • Detail-oriented, with strong analytical skills

Nice to have

  • You've worked in in a fast paced, growing & driven environment
  • A values driven individual who can align themselves to our core values
  • Smart, curious, inquisitive
  • A curious approach to problem solving
  • Open to feedback, a fast learner, prepared to try and learn new things

What we offer

  • 24 days of annual leave, with each additional year of continuous service, you will receive an additional day, up to the maximum of 28 days + bank holidays
  • A learning but high paced environment from day one
  • Support with career progression
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