Service Delivery Operative Job at Restore PLC (Tewkesbury)

Service Delivery Operative

We're looking for a motivated Service Delivery Operative to join our expanding w...

Location

United Kingdom , Launceston

Salary:

25480.00 GBP / Year

Restore PLC

Expiration Date

Until further notice

Requirements

Strong organizational skills with the ability to meet deadlines
High attention to detail and accuracy
Excellent verbal and written communication skills
Effective team player with basic IT skills and interpersonal abilities
Flexible and adaptable attitude
Knowledge of the O’Neil system
A full driving license
Experience in a warehouse environment is a plus

Job Responsibility

Track, check, and protect customer information through careful handling and indexing of records
Complete and maintain accurate paperwork in line with documented procedures
Utilize the O’Neil Records Management system to manage records efficiently
Record and store incoming boxes, files, and documents in designated warehouse locations
Retrieve and prepare customer records for dispatch or destruction, ensuring accurate recording of all movements

What we offer

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

Fulltime

Apprentice Service Delivery Operative

We're looking for a motivated Apprentice Service Delivery Operative to join our ...

Location

United Kingdom , Leeds

Salary:

21000.00 GBP / Year

Restore PLC

Expiration Date

Until further notice

Requirements

Strong organizational skills with the ability to meet deadlines
High attention to detail and accuracy
Excellent verbal and written communication skills
Effective team player with basic IT skills and interpersonal abilities
Flexible and adaptable attitude
Knowledge of the O’Neil system
A full driving license

Job Responsibility

Track, check, and protect customer information through careful handling and indexing of records
Complete and maintain accurate paperwork in line with documented procedures
Utilize the O’Neil Records Management system to manage records efficiently
Record and store incoming boxes, files, and documents in designated warehouse locations
Retrieve and prepare customer records for dispatch or destruction, ensuring accurate recording of all movements

What we offer

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

Fulltime

New

Service Delivery Manager - Data Centre / IT Infrastructure

We are seeking an experienced Service Delivery Manager – Data Centre / IT Infras...

Location

Malaysia , Johor Bahru

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in IT infrastructure / data centre environments
5+ years’ experience in a Service Delivery / Operations Management role
Strong experience managing technical teams and service performance
Experience working within an ITIL environment
Proven ability to manage client relationships and SLAs
Strong reporting, analytical, and organisational skills

Job Responsibility

Act as the primary client interface for all operational and service delivery matters
Manage day-to-day service delivery across data centre and infrastructure environments
Ensure services are delivered in line with SLAs, KPIs, and contractual requirements
Lead, motivate and manage on-site technical teams and supervisors
Produce and present monthly operational and financial reports
Monitor performance, identify improvements, and drive service optimisation
Ensure compliance with Health & Safety, Quality, and operational standards
Manage resource planning, staffing levels, and service coverage
Oversee third-party suppliers and subcontractors
Support continuous improvement of processes, documentation, and service delivery

Fulltime

New

Service Delivery Driver Class C+E

We are looking for a Service Delivery Driver – Class C+E to join our team at our...

Location

United Kingdom , Doncaster

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full, clean HGV Class C+E driving licence
Driver CPC qualification
Digital tachograph driver card
Good understanding of EU Drivers' Hours Rules and Working Time Directive (WTD)
Professional appearance and positive attitude

Job Responsibility

Drive HGV vehicles, including Articulated units, Bulk Tipper trailers and Fridge Box vehicles
Operate vehicle equipment such as bin lifts, tail lifts, and tipper bodies
Ensure vehicles and equipment are clean, safe, and well maintained
Complete driver and collection documentation accurately
Carry out daily vehicle checks and report any issues
Follow safe working procedures during tipping and unloading

What we offer

Competitive salary
Company benefits package
Full uniform provided
Training and development opportunities
Stable employment with an established UK organisation

Fulltime

Service Delivery Manager

The Service Delivery Specialist is a seasoned subject matter expert, responsible...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to establish strong relationships with internal stakeholders and external clients
Seasoned ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Highly analytical with good problem-solving skills and can use initiative to drive innovation
Ability to work well in a pressurized environment
Excellent client service orientation
Displays excellent persuasion and influence abilities
Passionate, strong initiative, self-driven with commitment to succeed
Seasoned ability to manage budgets, resources, and timelines for service delivery projects
Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery

Job Responsibility

Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization
Performs client facing service activation activities and support the GDC in service activation completion
Responsible for operations performance, including - Service Improvement Plans
Establishes, monitors and reports Service Delivery Reports
Escalation management and Reporting
Meeting management with clients
Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
Change Management – manages and owns all RoE changes
Service First - owns Service First asset verification and contract status
Vendor Backout - manages backout issues with Vendor

Fulltime

Service Delivery Manager

This is an opportunity to step into a high-impact role at the center of service ...

Location

Ireland , Dublin

Salary:

80000.00 - 136400.00 EUR / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's/Bachelor's Degree in Business, or related field AND operations, program management, process management or related experience OR equivalent experience
Understanding of outsourcing governance and outsourced service delivery in a regulated environment
Experience in vendor and/or service provider management covering performance, sourcing, due diligence, and risk assessment, alongside incident management, escalation handling, operational resilience, and risk-based issue resolution

Job Responsibility

The Service Delivery Manager leads oversight of outsourced service delivery for MIPSL, ensuring providers perform in line with contractual obligations, KPIs, SLAs, regulatory requirements, and internal governance standards
The role provides clear visibility into service performance, drives structured vendor reviews, and prepares decision-ready updates that highlight performance trends, risks, dependencies, and recommended actions
The role owns identification, escalation, and follow-through for service delivery risks, incidents, provider failures, and contractual concerns
It works across vendors, process owners, and governance stakeholders to ensure issues are investigated, documented, tracked to resolution, and escalated appropriately, including to the Outsourcing Committee when governance attention or decision-making is required
The Service Delivery Manager supports the full outsourcing lifecycle, including provider evaluation, due diligence, criticality assessment, onboarding, contract change activity, and ongoing sub-outsourcing oversight
The role partners closely with procurement, legal, compliance, and business stakeholders to ensure outsourced arrangements are governed effectively and contractual provisions meet regulatory and operational requirements
The role strengthens operational resilience and governance discipline by supporting continuity, exit, and contingency planning, maintaining high-quality outsourcing records, and enabling timely audit and regulatory support
The Service Delivery Manager also helps improve control effectiveness and service outcomes through disciplined documentation, process improvement, and adoption of scalable ways of working, including AI-enabled capabilities where appropriate

Fulltime

Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering...

Location

United Kingdom , Newcastle upon Tyne

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles
Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice
Proven experience defining and implementing service strategies, operational improvements and service maturity programmes
Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks
Strong understanding of enterprise technology environments, cloud services and end-user support functions
Experience managing major incidents, operational escalations and service continuity activities
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
Strong leadership skills with experience developing, mentoring and supporting teams
Excellent analytical, organisational and problem-solving abilities
Experience operating within fast-paced and evolving technology environments

Job Responsibility

Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation
Leading and developing the Service team, providing direction, coaching and support to build a high-performing function
Establishing and maintaining service governance frameworks, operational standards, controls and best practices
Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance
Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience
Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place
Owning major incident governance, operational escalation processes and post-incident review activities
Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions
Evolving change management and CAB processes to improve service stability and reduce operational risk
Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery

What we offer

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)
Birthday off

Fulltime

Service Delivery Manager – Security

Location

Canada , Ottawa

Salary:

130000.00 - 145000.00 CAD / Year

RHEA Inc.

Expiration Date

June 30, 2026

Requirements

Experience in physical security, with a history of working in a consultative, security practitioner, or physical security operations role
Post-secondary education (degree or diploma) in any relevant field
Must have or be eligible to obtain Government of Canada security clearance at the levels of Secret
Experience developing security designs and/or requirements
Experience developing business, technical, and functional security requirements
Experience developing threat risk assessments using the HTRA methodology

Job Responsibility

Managing, leading, or otherwise supporting projects in physical security environments
Client and stakeholder engagement and consultation
Overseeing the development of Threat and Risk Assessments, Security Plans, Design Assessments, and/or developing them independently according to both workload and the requirements of a given project
Overseeing the development and/or drafting of security requirements and security designs addressing multiple domains, including (but not limited to) surveillance, access control, and security planning
Supporting the development of Concepts of Operations for systems, technologies, and applications related to assigned projects and security program improvements
Providing advice and guidance on concept designs, preliminary designs, detailed designs, and cost estimates
Providing input on industry standards, best practices, and accepted approaches for the development and implementation of security mitigations
Reviewing architectural, electrical, and structural designs and construction documents for requirements compliance and provide feedback to project teams
Providing support in the preparation of procurement documentation, procurement plans, researching available technologies, providing detailed option analysis and tracking procurement activities

What we offer

competitive remuneration packages
unique career opportunities
personalized training and development programmes
4 weeks’ vacation

Fulltime

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