Service Delivery Operative Job at Restore PLC (Coventry)

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Operations Manager, Service Delivery

At Snappr, we're changing the world by making amazing photography accessible to ...

Location

Philippines , Metro Manila

Salary:

135000.00 - 200000.00 Php / Month

Snappr

Expiration Date

Until further notice

Requirements

At least 5 years of workforce management experience
Experience with data analytics in spreadsheets
Fluency in written and spoken English
Ability to work the night shift/flexible shifts
A 'let's get it done' mindset
The ability to balance attention to detail with swift execution

Job Responsibility

Manage and engage a team of fun and highly talented creative professionals
Identify bottlenecks in our operational processes and execute solutions to improve turnaround times for shoots
Operate a quality management system in our photography operations
Utilize data to understand team performance and areas for improvement in our operations
Maximize team productivity with a mix of training and tool-building
Work closely with the product and operations team to launch and operationalize new products from scratch
Understand the vision and strategy for your team and get all members pumped and aligned to power Snappr's growth
Develop & optimize processes by breaking projects into actionable steps with aggressive timelines for completion
Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What we offer

competitive salary (Php 135-200K)
equity ownership in the company
HMO (w/ dependents)
Free daily meals
great workspace in Ortigas CBD

Fulltime

Assistant Delivery Manager – Operations (Payers Services – Claims)

We are seeking a dynamic and experienced leader to oversee our Payer Services op...

Location

India , Chennai

Salary:

Not provided

Access Healthcare LLC

Expiration Date

Until further notice

Requirements

Excellent communication and people skills
Available to work at office in US Shift (06:00 PM to 03:00 AM IST)
Strong project management and client coordination skills
Minimum 11 years of work experience
Proven experience in a leadership role within Payer Services or a related field

Job Responsibility

Establish productivity standards for all Payer Services operations
Collaborate with senior leaders to develop a robust quality control system for the Accounts Receivable process
Propose continuous process improvements to enhance value and manage Payer Services effectively
Participate in the transition of new projects, engage with clients, and ensure the team meets business requirements
Oversee project progress and participate in client meetings
Facilitate and monitor quality standards for executives
Ensure a seamless transition for all new clients within Payer Services functions
Address operational and staffing issues promptly and effectively

Manager, IT Operations & Technology Services

The Manager of IT Operations & Technology Services will oversee key functions in...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
3+ years experience leading IT teams, including working with global or offshore locations preferred
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
Experience managing endpoint technology environments and associated budgets
Strong leadership, coaching, communication, and interpersonal skills
Demonstrated ability to work in a fast-paced, dynamic environment
Proactive ownership and commitment to operational excellence
Ability to effectively communicate across all levels of an organization

Job Responsibility

Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
Assist in identifying opportunities for service improvements and operational efficiencies
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
Ensure adherence to approved policies, procedures, and standards across all IT operations
Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations

What we offer

Be a part of a thriving organization that is a global leader in advanced automation solutions
Collaborate with other bright, talented professionals focused on innovation and continuous improvement
Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
Make an impact and give back to our communities in a meaningful way
Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Service & Operations Coordinator

Act as the central hub between clients, engineers, suppliers, and management - e...

Location

United Kingdom , Gateshead

Salary:

27000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

At least 2 years' experience in service, facilities, or operations administration/coordination
Strong organisation and multitasking skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent written and verbal communication skills
A detail-focused, proactive, and customer-first approach

Job Responsibility

Call Handling & Quoting - Log and raise all incoming calls with full details, prepare quotes within 3 working days, and chase suppliers/engineers by phone to progress jobs
Planning & Scheduling - Allocate reactive jobs, update the planning board, confirm engineer availability, and notify customers
Customer Support - Act as the main contact for priority customers, handling queries on planned, completed, or quoted works
Engineer Coordination - Communicate clearly with engineers, provide job instructions and updates
Materials, Vans & Stock Control - Track and chase deliveries, manage van stock replenishment
Compliance & Administration - Maintain accurate compliance records, ensure service data is audit-ready

What we offer

24 days annual leave + your birthday off + public holidays
Company pension (with long service contribution match)
Private medical insurance (corporate rate)
Enhanced maternity & paternity pay
Free on-site parking & canteen facilities
Long service rewards - extra leave + pension perks
On-call allowance

Fulltime

Operations and Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team as an Operations and...

Location

United Kingdom , Edinburgh; Glasgow; Inverness

Salary:

28000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Excellent customer service skills and experience in the tourism, hospitality, or cruise/tour operations industry
Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation
Experience and confidence working with diverse teams with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular Excel
Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Excellent communication skills, both verbal and written in English is required for this role
Flexibility to travel to different UK destinations if required
A full manual driver’s license is required for this role

Job Responsibility

Ensure shore excursions services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests
Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities
Oversee the dispatch and operation of cruise services and manage any operational changes on the spot in close contact with suppliers
Deliver and collect all information of the operation in a timely and efficient manner for reporting and invoicing purposes
Track and complete the accounting for each tour settlement, guides payments and supplier invoices

What we offer

We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Infrastructure Service Delivery Manager

The Infrastructure Service Delivery Manager is an intermediate level role respon...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
understanding of how specialization within area contributes to the business and of competitors' products and services
ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
experience in a Financial Services or large complex and/or global environment preferred
effective analytic/diagnostic skills
ability to communicate technical concepts to non-technical audience

Job Responsibility

perform an Infrastructure Service Delivery role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations
ensure continual improvement of resilience and reliability for end-to-end services
create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan
interact with technical stakeholders from Architecture, Infrastructure and Application development teams to provide best in class infrastructure solutions to meet business needs
deliver on Infrastructure Spend and Financial Targets including annual budget planning with business and Infrastructure
manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing
provide oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness
deliver on performance measures including service performance, financial and governance KPIs

What we offer

private medical care program
life insurance program
pension plan contribution (PPE program)
employee assistance program
paid parental leave program (maternity and paternity leave)
sport card
holidays allowance
sport and team recreation activities
special offers and discounts for employees
access to an array of learning and development resources

Fulltime

Service Delivery Coordinator

The Service Delivery Coordinator is responsible for monitoring the delivery of h...

Location

United Kingdom , Hebburn

Salary:

28000.00 - 33000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Exceptional communications skills, founded in being a good listener
IT Literate – basic to medium user level
A deep desire to deliver an amazing client experience
Be willing to complete relevant training
The ability to keep up with & adapt to the fast-paced IT world

Job Responsibility

Monitor performance metrics to develop and improve service delivery
Identify areas for improvement in service delivery processes and implement changes as needed
Monitoring and development of existing software and portals within the service desk
Contribute to the streamlining of operational procedures
Use data to inform planning
Identify and challenge organizational processes and look to adapt those that are unnecessarily complicated
Analyse service delivery processes and identify opportunities for optimisation and efficiency
Collaborate with all teams to align service delivery processes with company objectives
Use KPI’s & statistics to improve overall service desk performance
Identifying and implementing training or upskilling for team members

What we offer

An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a hybrid office)
A proactive approach to ongoing training to help you develop life-long skills
Funded team quarterly social events
Health care with optical and dental cashback
Life Insurance
Cycle to work scheme
Salary sacrifice electric vehicle scheme
Help-to-buy technology scheme
Years in service pay and holiday incentives

Fulltime

Service Delivery Operative

Restore PLC

Location:
United Kingdom , Coventry

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 11, 2025

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