Service Delivery Operations Manager Job at NTT DATA (Prague)

People Service Delivery Operations Manager

The People Service Delivery (PSD) team’s mission is to run the best people focus...

Location

Ireland , Dublin

Salary:

Not provided

Service Delivery Manager - Data Centre Operations

To oversee and ensure the effective delivery of Data Centre Operations and Resil...

Location

United Kingdom , Greater West London Area (Slough/Woking/London)

Salary:

48000.00 - 60000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience managing workload in Data Centres
Strong knowledge of ServiceNow, DCIM, and CMS platforms
Experience preparing and presenting data for service review and audit meetings
Excellent leadership, communication, and stakeholder management skills
Strong understanding of health & safety, quality assurance, and compliance
ITIL knowledge and relevant data centre qualifications preferred

Job Responsibility

Ensure all contracted services are delivered in line with the Transaction Agreement, SOW, and The Client's operational principles and standards
Oversee 24/7/365 service coverage for The Client's UK data centres and trading floors, including on-site and remote support
Manage the end-to-end lifecycle of service work orders in The Client's ServiceNow platform
Ensure compliance with SLAs, KPIs, and reporting requirements including monthly and quarterly reviews
Prepare and present data for Service Review Meetings
Maintain harmonious labour relations with stakeholders and union representatives
Manage Data Centre Technicians, Leads, and Supervisors ensuring adequate resource coverage
Produce weekly shift rotas and manage annual and sick leave
Chair weekly pipeline meetings and liaise with PMs and SMs for future projects
Ensure team training, certification, and compliance with The Client and statutory requirements

Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering...

Location

United Kingdom , Newcastle upon Tyne

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles
Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice
Proven experience defining and implementing service strategies, operational improvements and service maturity programmes
Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks
Strong understanding of enterprise technology environments, cloud services and end-user support functions
Experience managing major incidents, operational escalations and service continuity activities
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
Strong leadership skills with experience developing, mentoring and supporting teams
Excellent analytical, organisational and problem-solving abilities
Experience operating within fast-paced and evolving technology environments

Job Responsibility

Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation
Leading and developing the Service team, providing direction, coaching and support to build a high-performing function
Establishing and maintaining service governance frameworks, operational standards, controls and best practices
Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance
Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience
Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place
Owning major incident governance, operational escalation processes and post-incident review activities
Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions
Evolving change management and CAB processes to improve service stability and reduce operational risk
Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery

What we offer

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)
Birthday off

Fulltime

Service Delivery Manager – Security

Location

Canada , Ottawa

Salary:

130000.00 - 145000.00 CAD / Year

RHEA Inc.

Expiration Date

June 30, 2026

Requirements

Experience in physical security, with a history of working in a consultative, security practitioner, or physical security operations role
Post-secondary education (degree or diploma) in any relevant field
Must have or be eligible to obtain Government of Canada security clearance at the levels of Secret
Experience developing security designs and/or requirements
Experience developing business, technical, and functional security requirements
Experience developing threat risk assessments using the HTRA methodology

Job Responsibility

Managing, leading, or otherwise supporting projects in physical security environments
Client and stakeholder engagement and consultation
Overseeing the development of Threat and Risk Assessments, Security Plans, Design Assessments, and/or developing them independently according to both workload and the requirements of a given project
Overseeing the development and/or drafting of security requirements and security designs addressing multiple domains, including (but not limited to) surveillance, access control, and security planning
Supporting the development of Concepts of Operations for systems, technologies, and applications related to assigned projects and security program improvements
Providing advice and guidance on concept designs, preliminary designs, detailed designs, and cost estimates
Providing input on industry standards, best practices, and accepted approaches for the development and implementation of security mitigations
Reviewing architectural, electrical, and structural designs and construction documents for requirements compliance and provide feedback to project teams
Providing support in the preparation of procurement documentation, procurement plans, researching available technologies, providing detailed option analysis and tracking procurement activities

What we offer

competitive remuneration packages
unique career opportunities
personalized training and development programmes
4 weeks’ vacation

Fulltime

New

Service Delivery Manager

The Service Delivery Manager – SMB at T-Mobile is responsible for overseeing the...

Location

United States , Herndon

Salary:

74400.00 - 134100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
4-7 years Managing service delivery for B2B customers, including overseeing multiple concurrent engagements and ensuring adherence to delivery models and timelines (Required)
2-4 years Coordinating with cross-functional internal teams and stakeholders to resolve delivery issues and drive accountability (Required)
2-4 years Implementing process improvements and proactively identifying and resolving service delivery flow issues to enhance customer satisfaction (Required)
Communication Ability to clearly convey information, manage customer expectations, and facilitate seamless transitions between teams to enhance customer experience. (Required)
Project Management Skill in managing multiple concurrent service delivery engagements, ensuring adherence to standardized processes and timelines. (Required)
Problem Solving Proficiency in proactively identifying, analyzing, and resolving delivery flow issues to safeguard throughput and customer satisfaction. (Required)
Cross Functional Relationships Ability to coordinate and collaborate effectively with internal teams and stakeholders to drive accountability and resolve blockers. (Required)
Customer Service Demonstrated commitment to delivering high-quality service outcomes and enhancing customer satisfaction for SMB clients. (Required)

Job Responsibility

Oversees the execution of standardized B2B service deliveries to ensure consistent and high-quality outcomes for small and medium business customers
Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Service Delivery Operations Associate, HR Shared Services

We are seeking detail-oriented HR Shared Services Delivery Operations Associates...

Location

United States , San Antonio

Salary:

18.00 - 20.00 USD / Hour

MMC Group LP

Expiration Date

August 31, 2026

Requirements

U.S. Citizenship required
Bachelor's degree or 1 year of related work experience
At least 1 year of experience using Microsoft 365, including Outlook, OneNote, Skype, and Word
At least 1 year of working knowledge of SharePoint
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong critical thinking and problem-solving skills
Comfortable learning and using technology-based systems

Job Responsibility

Respond to HR-related questions from employees through ticketing systems and shared mailboxes
Generate and audit offer letters and new hire offer packets
Initiate and assist with background check processing for new hires
File electronic job offers, documents, and employee personnel records
Research, summarize, and compile information in the requested format
Assess and resolve standard and non-standard issues, escalating to leadership when needed
Follow established HR policies, procedures, and service delivery methods
Collaborate professionally with internal teams and external partners
Handle sensitive and confidential information with discretion
Maintain strong attention to detail, accuracy, and time management

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Service Delivery Manager

We have a really exciting role opening at Unite Students for a Service Delivery ...

Location

United Kingdom , Bristol

Salary:

Not provided

Unite Students

Expiration Date

Until further notice

Requirements

Proven experience leading IT service operations and managing teams
Strong knowledge of ITIL practices across incident, change, problem, and asset management
Excellent communication and stakeholder management skills
Experience with service management tools (e.g. ServiceNow, ManageEngine)
Strong analytical skills with a track record of managing KPIs and SLAs
ITIL v4 Managing Professional (or ITIL v3 Expert equivalent)
Significant experience in IT service leadership roles
Demonstrated experience in areas such as change governance, SAM, or major incident management
Calm and effective under pressure, especially during critical incidents
A strong focus on customer experience and service quality

Job Responsibility

Lead, develop, and manage the Service Desk team, ensuring strong performance and engagement
Monitor and improve key metrics such as SLA adherence, first-time fix rates, and customer satisfaction
Ensure a consistent, high-quality support experience for all users
Implement effective training, shift planning, and escalation processes
Act as an escalation point for complex or critical issues
Own and evolve the Change Management framework and governance
Chair or delegate Change Advisory Boards (CAB)
Review and approve high-risk or emergency changes
Promote best practices in risk assessment, communication, and scheduling
Oversee the Configuration Management Database (CMDB), ensuring data accuracy and value

What we offer

A discretionary annual bonus
25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
Healthcare Cash Plan
Employee Assistance Programme
Wellbeing platform
Gym benefit that you can share with your family and friends
Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Annual ShareSave scheme
Employee Life Assurance

Fulltime

Service Delivery Manager

The Service Delivery Manager – STR/ENT at T-Mobile is responsible for overseeing...

Location

United States , Downers Grove; Livonia; Edina

Salary:

95400.00 - 172000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field
Master's/Advanced Degree Business Administration, Project Management, or Related Field
4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services
4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition
2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Paid holidays
Paid parental and family leave

Fulltime

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Service Delivery Operations Manager

Job Responsibility

Requirements

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