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Service Delivery Operations Associate

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MMC Group LP

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Location:
United States , San Antonio

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

18.00 - 20.00 USD / Hour
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Job Description:

We are seeking detail-oriented Service Delivery Operations Associates to support HR operations within a shared services environment. This role is ideal for candidates with strong administrative, communication, and problem-solving skills who are comfortable handling confidential employee information and working across multiple systems. This position supports day-to-day HR service delivery functions, including responding to employee inquiries, processing offer documentation, supporting background check activity, maintaining electronic personnel files, and assisting with research and information requests.

Job Responsibility:

  • Respond to HR-related questions from employees through ticketing systems and shared mailboxes
  • Generate and audit offer letters and new hire offer packets
  • Initiate and assist with background check processing for new hires
  • File electronic offer documents and employee personnel records
  • Research, summarize, and compile information in the requested format
  • Assess and resolve standard and non-standard issues, escalating to leadership when needed
  • Follow established HR policies, procedures, and service delivery methods
  • Collaborate professionally with internal teams and external partners
  • Handle sensitive and confidential information with discretion
  • Maintain strong attention to detail, accuracy, and time management

Requirements:

  • U.S. Citizenship required
  • Bachelor's degree or 1 year of related work experience
  • At least 1 year of experience using Microsoft 365, including Outlook, OneNote, Skype, and Word
  • At least 1 year of working knowledge of SharePoint
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong critical thinking and problem-solving skills
  • Comfortable learning and using technology-based systems

Nice to have:

  • 1 year of Microsoft Excel experience
  • 6 months of Workday experience
  • 6 months of Greenhouse experience
  • 6 months of ServiceNow experience
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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