Service Delivery Operations Associate, HR Shared Services Job at MMC Group LP (San Antonio)

Service Delivery Operations Associate

We are seeking detail-oriented Service Delivery Operations Associates to support...

Location

United States , San Antonio

Salary:

18.00 - 20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

U.S. Citizenship required
Bachelor's degree or 1 year of related work experience
At least 1 year of experience using Microsoft 365, including Outlook, OneNote, Skype, and Word
At least 1 year of working knowledge of SharePoint
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong critical thinking and problem-solving skills
Comfortable learning and using technology-based systems

Job Responsibility

Respond to HR-related questions from employees through ticketing systems and shared mailboxes
Generate and audit offer letters and new hire offer packets
Initiate and assist with background check processing for new hires
File electronic offer documents and employee personnel records
Research, summarize, and compile information in the requested format
Assess and resolve standard and non-standard issues, escalating to leadership when needed
Follow established HR policies, procedures, and service delivery methods
Collaborate professionally with internal teams and external partners
Handle sensitive and confidential information with discretion
Maintain strong attention to detail, accuracy, and time management

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Hr Shared Services Coordinator

Our client, a utility company headquarted in Houston, TX is looking for a contra...

Location

United States , Houston

Salary:

25.00 - 29.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree from an accredited college or university in Human Resources, Business Administration, or related field
Requires a minimum of 2 years experience in HR administration or shared services environment
Familiarity with HRIS systems (e.g. SAP Success Factors)
Strong organizational skills and attention to detail
Excellent communication and customer service skills
Ability to handle sensitive information with discretion and confidentiality

Job Responsibility

Scheduling interviews
Initiating background checks, drug tests, and other required screenings
Facilitating background checks, drug tests, and other required screenings, ensuring potential employees meet job qualifications and company standards
Serving as a first point of contact for HR-related inquiries from employees, managers, and business partners, providing accurate information or routing requests appropriately
Escalating complex issues to appropriate HR team members while ensuring follow-through and resolution
Adhering to all DOT hiring regulations and standards
Maintaining working knowledge of federal, state, and local employment laws as well as current human resources best practices
Supporting HR processes across employee lifecycles, including onboarding, offboarding, job changes, and employee data management in HR systems
Maintaining and updating employee records with a high degree of accuracy and confidentiality
Collaborating with HR business partners and specialists to ensure the completion of HR transactions and service requests

Fulltime

HR Services Associate

We're BDO. An accountancy and business advisory firm, providing the advice and s...

Location

United Kingdom , Liverpool; Gatwick

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

A / AS Level education or equivalent
Proven experience within an HR operational delivery, ideally within a Shared Service structure
Proficient IT skills using Microsoft Office packages (Word, Excel & Outlook)
Previous experience of working with HR Systems
Understanding of confidentiality & GDPR
Excellent oral & written communication skills
Excellent organisational and time management skills
High level of focus and attention to detail and accuracy
Process orientated, able to work within SLA's to ensure our service meets the demands of the business
A high level of personal commitment to task completion

Job Responsibility

Responsible for the delivery of all HR related administration
Plays a vital role in supporting the wider HR team in all aspects of the employee lifecycle
Developing over time into a subject matter expert on all things related to HR processes

HR Shared Services Specialist

The Benefits/LOA specialist reports to the North Americas Associate Service Cent...

Location

United States , San Antonio

Salary:

30.00 - 34.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Previous experience in the operation and administration of Benefit Programs
Minimum of 3 years’ experience in Benefits Program (H&W and LOA) administration and preferred in a mid/large size Global organization
HR Generalist experience a plus
Knowledge of retirement program administration and compliance
Knowledge of IRS, ERISA, HIPAA, ACA, FMLA, ADAAA and DOL regulations
Excellent oral and written communication skills with the ability to independently compose routine written communications
Proficient in H&W and LOA end to end processing
Workday and SAP experience is desirable
Proficient in Microsoft Office including Excel, Word, Power Point, and Outlook
Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies

Job Responsibility

Collaborates with internal/external resources to support the administration of the Company’s Health & Welfare and Leave of Absence programs as required
Works directly with outside vendors on daily transactions, special projects and issue resolution
Document and maintain key processes, procedures and guides for benefit plans administration
Supports and responds to internal requests in the collection of audit data for program compliance and control requirements
Assist with the maintenance of summary plan descriptions, presentations, participant guides, and employee benefit program communication for call scripts
Serves as the subject matter expert for the both the H&W and LOA programs, policies and processes in support of issue resolution
Manages the vendor partnership to include operational regular meetings, day to day inquiries from vendors in support of compliance with plan documents and regulations, SLA, and overall contract agreements
Responsible for the implementation of the Annual Enrollment benefits
Responsible for the coordination of benefits related activities including those with external benefits vendors - coordination of premium payments, vendor mapping, data issues and verification, solicit beneficiary forms, coordinate address searches, court orders and reporting/reconciliations
Supports the BD Healthy Lives program activities and the tuition reimbursement process

Fulltime

Associate Specialist, HR Services

The Global Business Services Center (GBSC) is Mastercard's shared services organ...

Location

Colombia , Bogota

Salary:

Not provided

Mastercard

Expiration Date

June 30, 2026

Requirements

Experience performing daily transactions
exposure to analyzing work for quality, productivity and timeliness
Experience suggesting process improvement activities
Experience in shared services or internal service delivery role preferred
A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed
Ability to manage multiple tasks simultaneously acquired through previous experience in related field
Strong emphasis on customer service with strong problem solving and troubleshooting skills
Demonstrates a high degree of comfort navigating multi-channel communication platforms and sites
High level of accuracy and attention to detail
Work effectively in dynamic, time-sensitive, high volume environment

Job Responsibility

Providing support for all inbound inquiries globally, issues and requests from internal and external customers through several communication channels (email, phone, chat)
Ensuring team targets and KPIs are met and/or exceeded
Supports operational excellence and continuous improvement initiatives
Provides resolution for Mastercard employee related inquiries, external customers and suppliers
Responds to customer emails, chats and phone calls in a timely manner with a goal to resolve within first contact
Provide administrative support for involuntary terminations creating separation agreements, coordinating logistics and ensuring the termination is entered timely and accurately into HR system of record
Maintain creation of newly created positions and job requisitions, ensuring SLAs are adhered to as well as key data elements are verified and entered into HR system of record
Support full employee life cycle, streamlining manager and HR actions by providing guidance and ensuring adherence to processes through workflows and audit requirements
Use case management system to document, track and log inquiry resolutions
Meet or exceed individual daily productivity measures with case and call volumes

Fulltime

Associate - Talent Lifecycle Delivery Services

HR Staff Services is connecting staff, managers and local HR teams to Amgen’s gl...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

3 to 6 years’ experience in Tier 1 HR operations, case management and Workday data administration
Strong English verbal and written communication skills that are clear and concise
Keen attention to detail and ability to accurately process transactions and data
Open to work in Afternoon shifts

Job Responsibility

Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
Develop and maintain the knowledge database in close collaboration with the knowledge management team
Identify improvements and optimizations in Tier 0 knowledge articles
Be able to troubleshoot in more complex system inquiries and identify solutions
Support managers and HR on workday transactions, data audits and UAT support
Maintaining data confidentiality and governance
Create and run reports in Workday and Servicenow

Fulltime

Senior Associate – Talent Lifecycle Delivery Services - ELMAC Region

In this vital role, you will join the HR Talent Lifecycle Service Delivery team ...

Location

Portugal , Lisbon

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
4-6 years of experience in HR Operations, HR Shared Services, or HR Service Delivery, preferably in a multinational or regional environment
Proven experience managing complex HR cases across multiple countries
Strong knowledge of Hire-to-Retire (H2R) processes
Hands-on experience with Workday and ServiceNow
Experience working in a tiered service delivery model is preferred
Solid understanding of HR data governance and compliance standards

Job Responsibility

Manage and resolve complex Tier 1 escalations across the ELMAC region, ensuring timely, accurate, and compliant resolution
Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), Payroll, Legal, and local HR teams to resolve cross-functional and multi-country cases
Conduct root cause analysis on recurring issues and recommend preventive solutions
Support knowledge base updates and training initiatives to reduce future escalations
Ensure adherence to SLAs, KPIs, and quality standards
Execute and oversee HR transactions across the employee lifecycle, including onboarding, internal mobility, leaves, job changes, data updates, terminations, and offboarding
Ensure data accuracy and compliance within Workday and related HR systems
Handle sensitive employee cases with discretion and professionalism
Ensure consistent application of global process standards while considering local legal and regulatory requirements
Act as a key user of Workday and ServiceNow, supporting case management and HR transaction processing

What we offer

Vast opportunities to learn, develop, and move up and across our global organization
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Flexible work arrangements

Fulltime

Associate, Talent Lifecycle Delivery Services

The Associate Human Resources at Amgen will provide administrative support to th...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

2 to 6 years experience in Tier 1 HR operations, case management and Workday data administration
Strong English verbal and written communication skills that are clear and concise
Keen attention to detail and ability to accurately process transactions and data.

Job Responsibility

Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
Develop and maintain the knowledge database in close collaboration with the knowledge management team
Identify improvements and optimizations in Tier 0 knowledge articles
Be able to troubleshoot in more complex system inquiries and identify solutions
Support managers and HR on workday transactions, data audits and UAT support
Maintaining data confidentiality and governance
Create and run reports in Workday and Servicenow

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Service Delivery Operations Associate, HR Shared Services

Job Description

Job Responsibility

Requirements

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