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Service Delivery Officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Gold Coast

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

37.36 AUD / Hour
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Job Description:

We are seeking a dedicated professional to provide high-level administrative support within a Federal Government Service Delivery team in Robina. This is an 8-month opportunity paying $37.36/hour plus super. This role is essential in ensuring accessible and consistent service experiences for the public. Acting as a primary point of contact, you will support a busy team by managing workflows, data entry, and complex enquiries, while maintaining a professional and inclusive environment for all visitors.

Job Responsibility:

  • Deliver high-quality service as the first point of contact, resolving enquiries via phone, email, and in-person
  • Manage front-of-house reception, assisting visitors with self-service kiosks and digital support tools
  • Provide accurate information and referrals to appropriate government or community services
  • Oversee shared team inboxes, coordinate complex calendars, and manage telephone enquiries within agency timeframes
  • Action administrative and planning tasks in strict accordance with relevant agency legislation and policy
  • Perform high-volume data entry and record-keeping, ensuring all necessary follow-up is completed
  • Coordinate office facilities and appointments, ensuring environments remain accessible for all attendees
  • Receive and record complaints and community feedback within internal business systems

Requirements:

  • Candidates MUST be an Australian Citizen
  • Ability to communicate clearly and empathetically with stakeholders, their families, and representatives
  • Strong experience in managing multiple tasks, setting priorities, and managing your own workflow efficiently
  • Maintains a positive and contemporary attitude towards people with disabilities
  • experience in this sector is highly desirable
  • Proficiency in Microsoft Office and the ability to quickly learn and navigate business systems
  • Ability to work effectively as part of a team, contributing to a positive work environment and supporting peers
  • No qualifications required
What we offer:
  • plus super
  • access to candidate benefits portal including discounts across health insurance, phone plans, grocery stores and other retail stores

Additional Information:

Job Posted:
May 10, 2026

Expiration:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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