CrawlJobs Logo

Service Delivery Manager

brewin.co.uk Logo

Brewin Dolphin

Location Icon

Location:
United Kingdom , Newcastle Upon Tyne

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

You will be responsible for leading a service-critical team of highly skilled support engineers based across Jersey, Edinburgh and Newcastle. The team services multiple RBC businesses, including Capital Markets and Wealth Management as well as functional RBC teams, both in the core hub-locations and across a broad branch network. Reporting to the Head of Service Delivery for the UK & APAC region, you will be joining a dynamic leadership team responsible for support spanning the Channel Islands, UK, Europe, Asia and Australia. You will be responsible for delivering an outstanding day to day support operation that services our customers, working in partnership with key technology functions such as end user services, Hosting, Storage, Unix, Windows and Database Teams. Interacting with local and global teams, you will demonstrate a deep and broad knowledge of ITIL and core technology infrastructure, along side a dedication to delivering exceptional end user support and customer service.

Job Responsibility:

  • Lead and Manage desktop & infrastructure related incidents. (remote support team and on site engineers)
  • Must be customer service oriented and business facing
  • Responsible for the Technology Infrastructure support and delivery
  • Work collaboratively with local and global teams adhering to standards across the bank
  • Ensure Tech Currency and compliance is maintained across Hosting and Desktop teams
  • Identify opportunities to improve the service with a focus on Collaboration tools and innovation
  • Maintain and develop service levels across the group
  • Develop and analyse KPI’s and service metrics
  • Assess and monitor service availability
  • Set guideline and processes to reduce ‘time to recover’

Requirements:

  • Experienced leader: Proven history of leading technical support and operational teams
  • Emotional Intelligence: Ability to maintain composure, lead with empathy and promote a positive team morale
  • Technically Proficient: Microsoft Operating systems, windows-based applications running on Desktops and Laptops. End user services technologies, hardware support, Infrastruture and networking
  • Problem Mindset: Problem identification, troubleshooting and proven problem-solving skills to drive root cause remediation
  • Manage resources effectively, cost management and ability to deliver a positive customer outcome aligned to organisational objectives
  • Experienced leading and managing the technical strategy and execution of related firm-wide transformation program to drive alignment with the wider enterprise
  • Able to lead and provide strategic direction for risk governance and engagement models with internal and external stakeholders
  • Ability to inform and influence critical decisions and changes at the highest levels of the organization: Group executive management and senior stakeholders across the enterprise
  • Able to support our vision, strategy, roadmap
  • Drives strategy and operational activities to enable the business

Nice to have:

  • Experience in working within a large, global financial services company
  • ITIL or equivalent service management qualifications
What we offer:
  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Brewin Dolphin - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Delivery Manager

Operations Manager, Service Delivery

At Snappr, we're changing the world by making amazing photography accessible to ...
Location
Location
Philippines , Metro Manila
Salary
Salary:
135000.00 - 200000.00 Php / Month
https://www.snappr.com Logo
Snappr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of workforce management experience
  • Experience with data analytics in spreadsheets
  • Fluency in written and spoken English
  • Ability to work the night shift/flexible shifts
  • A 'let's get it done' mindset
  • The ability to balance attention to detail with swift execution
Job Responsibility
Job Responsibility
  • Manage and engage a team of fun and highly talented creative professionals
  • Identify bottlenecks in our operational processes and execute solutions to improve turnaround times for shoots
  • Operate a quality management system in our photography operations
  • Utilize data to understand team performance and areas for improvement in our operations
  • Maximize team productivity with a mix of training and tool-building
  • Work closely with the product and operations team to launch and operationalize new products from scratch
  • Understand the vision and strategy for your team and get all members pumped and aligned to power Snappr's growth
  • Develop & optimize processes by breaking projects into actionable steps with aggressive timelines for completion
  • Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What we offer
What we offer
  • competitive salary (Php 135-200K)
  • equity ownership in the company
  • HMO (w/ dependents)
  • Free daily meals
  • great workspace in Ortigas CBD
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
  • Proven track record of managing complex client relationships and delivering managed services
  • Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
  • Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
  • Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID
Job Responsibility
Job Responsibility
  • Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
  • Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
  • Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
  • Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
  • Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
  • Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Delivery Services Manager

This role is focused on managing the onsite delivery of support services, and in...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum Bachelor's degree or equivalent experience required
  • 7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial/leadership capacity
  • Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
  • Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
  • Strong stakeholder management and executive communication skills
  • Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and/or Managed Services
  • Strong passion for customer experience
Job Responsibility
Job Responsibility
  • Lead overall country post sales delivery services
  • actively engage Sales and Business leaders to drive quality of services and support business growth
  • customer facing to lead team in senior management engagement to develop relationship with key accounts
  • own executive-level communications with customers
  • directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and/or other applications support for customers according to contractual service levels
  • meet key operations KPI in customer satisfaction while driving delivery efficiency
  • collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations
What we offer
What we offer
  • Health and wellbeing supports
  • personal and professional development programs
  • unconditional inclusion and a supportive working environment
  • Fulltime
Read More
Arrow Right

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...
Location
Location
United Kingdom , York
Salary
Salary:
40000.00 GBP / Year
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in an MSP or IT services environment
  • Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
  • Strong understanding of ITIL principles and service delivery best practices
  • Excellent communication skills, able to bridge technical and business conversations
  • Proactive, customer-focused, and capable of managing multiple stakeholders
  • Comfortable working in a hybrid environment and adapting to a growing team
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for a portfolio of managed service clients
  • Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
  • Lead service reviews, onboarding sessions, and client feedback meetings
  • Translate complex technical services into business-friendly language for stakeholders at all levels
  • Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
  • Collaborate with internal teams to enhance service delivery processes and standards
What we offer
What we offer
  • Hybrid working with flexibility to balance office and remote days
  • Opportunity to step into a customer-facing service delivery role without losing technical involvement
  • Career progression in a growing, innovative MSP
  • Supportive, people-focused culture emphasising training, mentorship, and professional development
  • Exposure to a diverse client base and challenging IT environments
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...
Location
Location
India , Pune
Salary
Salary:
Not provided
avaloq.com Logo
Avaloq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University or higher education degree and/or operational experience in Banking Operations
  • Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
  • Good knowledge of MS Office
  • Good communication with a process-orientation and ability to understand complex situations
  • Pro-active and can-do attitude with a high level of integrity and reliability
  • Great flexibility and willingness to learn
  • Strong operational risk understanding
  • Analytical, communication and flexibility/adaptability skills
  • Availability to work following EMEA shift
  • Fluency in English
Job Responsibility
Job Responsibility
  • Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
  • Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
  • Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
  • Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
  • Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
  • Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
  • Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
  • Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
  • Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
  • Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes
What we offer
What we offer
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning
  • Fulltime
Read More
Arrow Right

Service Delivery Manager

As IT services must serve the business needs, which means they require the overs...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Project and/or service management within an IT environment
  • Technical insight to lead development teams working in .NET
  • Setting up application life cycle management
  • Presales and sales activities
  • People management and strong communication skills
  • Education: Bachelor’s degree in computer science or a relevant equivalent
  • Languages: English and Dutch or French
Job Responsibility
Job Responsibility
  • Effective management of service desks
  • Implementation of continuous improvement strategies
  • Maintaining high standards of IT services
  • Proactive communication with clients
  • Efficient resource management
  • Resolving issues as they happen
  • Driving digital transformation alongside customer satisfaction
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events
  • Fulltime
Read More
Arrow Right

Senior Service Delivery Manager

As Service Delivery Manager, you will be in charge of the daily governance of la...
Location
Location
Belgium
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master Degree thinking level
  • sound knowledge of MS Office
  • quick learner when working with new tools and applications
  • ITIL Intermediate (v4) or Service Manager (v2) Certificate preferred
  • solid interest in and knowledge of the ICT industry
  • excellent communication skills in Dutch, English, and French
  • ability to dialogue with people from different backgrounds
  • driven and enthusiastic team member
  • excellent time management and organizational skills
  • ability to work independently
Job Responsibility
Job Responsibility
  • Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
  • Meet customer regularly to review performance and propose improvements or new opportunities
  • Monitor budgets and margins & report accordingly, ensuring correct invoicing
  • Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to customer and/or internal management and involve the relevant stakeholders for implementation
What we offer
What we offer
  • Flexible working hours
  • satellite offices
  • home working
  • informal, no-nonsense environment
  • 32 days of annual leave
  • company car and a national fuel/charging card or mobility allowance
  • group insurance
  • hospitalization insurance
  • competitive gross salary
  • Fulltime
Read More
Arrow Right

Infrastructure Service Delivery Manager

The Infrastructure Service Delivery Manager is an intermediate level role respon...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
  • understanding of how specialization within area contributes to the business and of competitors' products and services
  • ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • experience in a Financial Services or large complex and/or global environment preferred
  • effective analytic/diagnostic skills
  • ability to communicate technical concepts to non-technical audience
Job Responsibility
Job Responsibility
  • perform an Infrastructure Service Delivery role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations
  • ensure continual improvement of resilience and reliability for end-to-end services
  • create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan
  • interact with technical stakeholders from Architecture, Infrastructure and Application development teams to provide best in class infrastructure solutions to meet business needs
  • deliver on Infrastructure Spend and Financial Targets including annual budget planning with business and Infrastructure
  • manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing
  • provide oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness
  • deliver on performance measures including service performance, financial and governance KPIs
What we offer
What we offer
  • private medical care program
  • life insurance program
  • pension plan contribution (PPE program)
  • employee assistance program
  • paid parental leave program (maternity and paternity leave)
  • sport card
  • holidays allowance
  • sport and team recreation activities
  • special offers and discounts for employees
  • access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy