Service Delivery Manager

We are looking for a motivated, detail-oriented and methodical Servicer Delivery Manager to join our Grounds Maintenance Department on a permanent basis in the Glasgow or Bathgate region. In this pivotal operational role, you will lead and manage delivery teams to ensure services are delivered safely, efficiently, and professionally. You will play a crucial role in maintaining high service quality, addressing client needs and ad-hoc requests, whilst driving performance excellence. As the first point of contact for escalations and service requests, you will forge strong relationships with clients and internal teams while actively contributing to the Company’s success. Your focus is to ensure client satisfaction, rectifying any reliability issues, tracking service metrics, adhering to budgets, and supporting delivery teams with service completion in a safe and professional manner, in accordance with client specifications and OUTCO policies and procedures.