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Service Delivery Manager

https://www.inetum.com Logo

Inetum

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Location:
Spain, Barcelona

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is an operational/immediate response role, very demanding and stressful at times. Resiliency to manage this stress is necessary, along with capacity to multi-task and process/absorb/retain information simultaneously via teams/outlook/phone. One week of on-call is necessary every 3 or 4 weeks. Going to the office in Barcelona City Center is necessary, not every day though.

Job Responsibility:

  • Major Incident, Change and Problem Manager - Senior - Good to have Monitoring and Alerting experience
  • Operational/immediate response role
  • One week of on-call is necessary every 3 or 4 weeks

Requirements:

  • French and English native/C1
  • Transversal IT knowledge
  • Seniority to lead with C-Suite executives
  • Perfect written and verbal communication
  • ITIL Foundations at least
  • University degree is a must. Master preferred
  • Knowledge/exposure to IT regulations is good to have: DORA, ISO, NIST, BCP, Security, etc.
  • Going to the office in Barcelona City Center

Nice to have:

  • Other languages like German, Italian, Portuguese or Arabic
  • Knowledge/exposure to IT regulations: DORA, ISO, NIST, BCP, Security, etc.

Additional Information:

Job Posted:
July 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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