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Service Delivery Manager

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NTT DATA

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Service Delivery Manager role at NTT DATA involves overseeing strategic onsite operations in Chennai, focusing on client engagement and service delivery governance. This role requires a decisive yet diplomatic leader who can balance high-level stakeholder management with NTT DATA delivery governance. Will be responsible for driving account mining and revenue growth while safeguarding the quality of NTT DATA’s service delivery. This is a Chennai-based position requiring a minimum of 3 days/week at the client site, focusing on resources, sub-contractor management, resource tracking, and cross-functional coordination within the NTT DATA governance framework.

Job Responsibility:

  • Client proximity and business development: On‑site engagement - Regularly present at the client offices to build trust with senior stakeholders and operational teams
  • Account growth - Proactively identify upsell, cross‑sell and new project opportunities
  • collaborate with local and NTT DATA business stakeholders
  • Stakeholder management - Act as the spoc for NTT DATA & WBG stakeholder
  • manage expectations, escalate issues, and negotiate scope changes
  • Visibility & positioning - Represent NTT DATA in governance forums, steering committees and executive reviews
  • present performance, roadmap and value propositions
  • Team oversight and transition strategy: Delivery governance - Supervise subcontracted professionals and business partner/third‑party suppliers
  • ensure SLAs, quality standards and delivery cadence are met
  • People leadership - Coach and align local delivery leads
  • manage performance, career progression and local resource planning
  • Operational controls Implement local reporting, risk registers, change control and cost governance to consolidate revenue and improve margins
  • Cross‑functional alignment and reporting: Internal coordination - Work closely with NTT DATA stakeholders, HR, Legal, Finance and Global Delivery to operationalize activities
  • Reporting - Provide weekly on‑site updates, monthly account performance reports and quarterly transition progress to the global account management
  • Compliance & contract - Support contract negotiations, statement of work definitions and ensure compliance with local labour and procurement policies

Requirements:

  • Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)
  • 12+ years of experience in project management, staffing engagement & governance solutions
  • Good understanding and hands-on experience delivering enterprise-scale applications and data engineering
  • Proven knowledge in cloud-native and DevOps-driven environments
  • Relevant Experience - Minimum 5+ years
  • Critical thinker and good problem-solver
  • Good verbal and written communication skills
  • Good team player, self-starter, and good analytical skills
  • Good understanding about code quality, security standards, and programing best practices
  • Certification (added advantage): PMP
  • ITIL
  • Certified ScrumMaster (CSM) or PSM
  • Client Relationship Management, Project Management, Service Delivery & SLA Management
  • People Management, Financial (P&L, margins, tracks cost and margin impacts)
  • Communication & Presentation Expert and delivers clear executive-level presentations
  • HR/Legal Compliance, Navigates staff issues and statutory requirements

Nice to have:

  • Data Quality - Data validation, metadata management
  • AI - Awareness of bias, safety, fairness

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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