Service Delivery Manager Job at 360 Resourcing Solutions (Solihull)

New

Service Delivery Manager

New Position at Famous Global company. Work with local and Global counterparts. ...

Location

Japan , Tokyo 23 wards, Osaka

Salary:

8000000.00 - 12000000.00 JPY / Year

Randstad

Expiration Date

December 30, 2026

Requirements

4+ years of experience in IT operations, application support, or service management
Basic knowledge of ITSM processes (incident, problem, change management)
Understanding of service delivery, performance monitoring, and SLAs
Experience working with cross-functional teams and external partners
Familiarity with enterprise IT systems, applications, and issue resolution
Ability to track and improve service performance using metrics/tools
Exposure to vendor/service provider management and IT service contracts
Working knowledge of project management methods (Agile/Waterfall) and tools (e.g., Jira)
General understanding of IT infrastructure, integrations, and compliance (e.g., GxP)
Strong communication, stakeholder management, and problem-solving skills

Job Responsibility

Work with local and Global counterparts
Self growth and career path growth

What we offer

健康保険
厚生年金保険
雇用保険
労災保険
定期健康診断
慶弔見舞金
社員割引制度
社内認定クラブ制度（規定により活動費一部助成あり）
社員カフェテリア
仮眠室完備

Fulltime

Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering...

Location

United Kingdom , Newcastle upon Tyne

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles
Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice
Proven experience defining and implementing service strategies, operational improvements and service maturity programmes
Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks
Strong understanding of enterprise technology environments, cloud services and end-user support functions
Experience managing major incidents, operational escalations and service continuity activities
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
Strong leadership skills with experience developing, mentoring and supporting teams
Excellent analytical, organisational and problem-solving abilities
Experience operating within fast-paced and evolving technology environments

Job Responsibility

Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation
Leading and developing the Service team, providing direction, coaching and support to build a high-performing function
Establishing and maintaining service governance frameworks, operational standards, controls and best practices
Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance
Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience
Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place
Owning major incident governance, operational escalation processes and post-incident review activities
Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions
Evolving change management and CAB processes to improve service stability and reduce operational risk
Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery

What we offer

Enhanced flexibility and working from anywhere
Birthday off
Annual wellbeing allowance
Discounts portal
Private Counselling with a weekly confidential helpline
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)

Service Delivery Manager

Service Delivery Manager Responsible for a portfolio of serviced customer accoun...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Have worked in a Managed Service environment with working knowledge of Physical Security
Technically aware of the technology stack for which North is delivering the managed service Physical security Systems
Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems
Strong service management and planning skills
Understand commercial issues
Financial management awareness
Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc.
Ability to manage a multi-skilled service delivery team both internal and via partners
Excellent communication skills
Ability to meet strict deadlines

Job Responsibility

Act as a main point of contact for select number of contracted service clients
Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement
Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise
Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations
Provide the client with technical advice and guidance in line with supported systems
Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution
Manage improvement strategies with the client and action these
Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained
Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns
Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract

What we offer

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

Fulltime

Service Delivery Manager

The Senior Team Lead, Service Delivery is a developing management role, primaril...

Location

Spain , Madrid

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients
Good ability in managing coordinated delivery of service
Good written and verbal communication skills
Good at solving problems and can use initiative to drive innovation
Ability to work well in a pressurized environment
Assertive in approach and displays excellent persuasion and influence abilities
Highly analytical with proven negotiation skills
Passionate, strong initiative, self-driven with commitment to succeed
Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Service Delivery Manager

The Service Delivery Specialist is a seasoned subject matter expert, responsible...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to establish strong relationships with internal stakeholders and external clients
Seasoned ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Highly analytical with good problem-solving skills and can use initiative to drive innovation
Ability to work well in a pressurized environment
Excellent client service orientation
Displays excellent persuasion and influence abilities
Passionate, strong initiative, self-driven with commitment to succeed
Seasoned ability to manage budgets, resources, and timelines for service delivery projects
Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery

Job Responsibility

Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization
Performs client facing service activation activities and support the GDC in service activation completion
Responsible for operations performance, including - Service Improvement Plans
Establishes, monitors and reports Service Delivery Reports
Escalation management and Reporting
Meeting management with clients
Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
Change Management – manages and owns all RoE changes
Service First - owns Service First asset verification and contract status
Vendor Backout - manages backout issues with Vendor

Fulltime

Service Delivery Manager

This is an opportunity to step into a high-impact role at the center of service ...

Location

Ireland , Dublin

Salary:

80000.00 - 136400.00 EUR / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's/Bachelor's Degree in Business, or related field AND operations, program management, process management or related experience OR equivalent experience
Understanding of outsourcing governance and outsourced service delivery in a regulated environment
Experience in vendor and/or service provider management covering performance, sourcing, due diligence, and risk assessment, alongside incident management, escalation handling, operational resilience, and risk-based issue resolution

Job Responsibility

The Service Delivery Manager leads oversight of outsourced service delivery for MIPSL, ensuring providers perform in line with contractual obligations, KPIs, SLAs, regulatory requirements, and internal governance standards
The role provides clear visibility into service performance, drives structured vendor reviews, and prepares decision-ready updates that highlight performance trends, risks, dependencies, and recommended actions
The role owns identification, escalation, and follow-through for service delivery risks, incidents, provider failures, and contractual concerns
It works across vendors, process owners, and governance stakeholders to ensure issues are investigated, documented, tracked to resolution, and escalated appropriately, including to the Outsourcing Committee when governance attention or decision-making is required
The Service Delivery Manager supports the full outsourcing lifecycle, including provider evaluation, due diligence, criticality assessment, onboarding, contract change activity, and ongoing sub-outsourcing oversight
The role partners closely with procurement, legal, compliance, and business stakeholders to ensure outsourced arrangements are governed effectively and contractual provisions meet regulatory and operational requirements
The role strengthens operational resilience and governance discipline by supporting continuity, exit, and contingency planning, maintaining high-quality outsourcing records, and enabling timely audit and regulatory support
The Service Delivery Manager also helps improve control effectiveness and service outcomes through disciplined documentation, process improvement, and adoption of scalable ways of working, including AI-enabled capabilities where appropriate

Fulltime

Service Delivery Manager

The Manager, Service Delivery is a management role, primarily responsible for ma...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced management abilities
Ability to establish strong relationships with internal stakeholders and external clients
Excellent ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Good at solving problems and can use initiative to drive innovation
Ability to work well in a pressurised environment
Assertive in approach and displays excellent persuasion and influence abilities
Advanced analytical with proven negotiation skills
Passionate, strong initiative, self-driven with commitment to succeed
Ability to receive objective based assignments and determines resources to meet schedules and goals

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering...

Location

United Kingdom , Newcastle upon Tyne

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles
Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice
Proven experience defining and implementing service strategies, operational improvements and service maturity programmes
Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks
Strong understanding of enterprise technology environments, cloud services and end-user support functions
Experience managing major incidents, operational escalations and service continuity activities
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
Strong leadership skills with experience developing, mentoring and supporting teams
Excellent analytical, organisational and problem-solving abilities
Experience operating within fast-paced and evolving technology environments

Job Responsibility

Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation
Leading and developing the Service team, providing direction, coaching and support to build a high-performing function
Establishing and maintaining service governance frameworks, operational standards, controls and best practices
Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance
Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience
Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place
Owning major incident governance, operational escalation processes and post-incident review activities
Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions
Evolving change management and CAB processes to improve service stability and reduce operational risk
Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery

What we offer

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)
Birthday off

Fulltime

Select Country

Service Delivery Manager

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