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Service Delivery Manager

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Location:
United Kingdom , Sittingbourne

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Category:
Manufacturing

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Contract Type:
Not provided

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Salary:

34520.00 - 43151.00 GBP / Year
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Job Description:

As a Service Delivery Manager at FCC Environment, you will ensure the safe, efficient and high-quality operation of our Transfer Station and Household Waste Recycling Centre (HWRC) sites within the Mid & East Kent contract. You’ll be responsible for the day-to-day running of multiple sites, leading teams, hitting health, safety, environmental and customer service standards, and maximising reuse and recycling performance while working within budget.

Job Responsibility:

  • Lead safety and environmental compliance: Own SHEQ on site(s)
  • complete risk assessments and aspects/impacts analyses
  • ensure procedures, permits and statutory notices are in place
  • investigate incidents and drive corrective actions
  • Deliver the contract: Monitor service standards and take prompt action to resolve capacity, housekeeping, and customer service issues
  • set targets that drive continuous improvement, especially for recycling and customer satisfaction
  • Raise reuse & recycling performance: Identify new reuse/recycling opportunities
  • promote facilities
  • publicise site achievements
  • Own data and reporting: Coordinate accurate data capture and timely reporting to support payments and KPI tracking
  • contribute to ISO 9001/14001/45001/50001 compliance and complaint resolution
  • Lead people and culture: Recruit, induct, train and manage Team Leaders and Operatives (including agency/relief)
  • ensure competence against FCC H&S requirements
  • build a strong, customer-focused team
  • Run efficient operations: Work with Transport and other internal teams to ensure effective supervision across all operational hours (including weekends and bank holidays)
  • operate within the cost budget and seek efficiency savings
  • Engage stakeholders: Build relationships with the client and partners
  • work closely with internal colleagues (Commercial, Plant, Materials, Estates, Engineering, HR, H&S, Finance and Doncaster support services)

Requirements:

  • Experience in the waste sector (or similar service delivery environment) and multi-site operations
  • Proven management of remote teams
  • able to recruit, train, motivate and hold people to high standards
  • Strong track record in H&S and environmental compliance
  • able to complete risk assessments and implement safe systems of work
  • Knowledge of Transfer Station, HWRC/recycling sites and transport operations
  • comfortable with rota/weekend cover
  • Competent with Microsoft Office (especially Excel and Word)
  • accurate reporting and KPI ownership
  • Completion of relevant competency modules and Certificate of Technical Competence (CMS) (or willingness to achieve)
  • ongoing training per the FCC training matrix
  • Customer focused, resilient, organised and numerate
  • a team player who can also work on their own initiative
  • professional ambassador for FCC and the client
  • Full UK driving licence
  • flexible to provide weekend cover on a rota basis
What we offer:
  • 25 days’ annual leave (full-time) plus Bank Holidays
  • Pension scheme
  • Life insurance
  • Discretionary bonus scheme
  • On the job training and progression
  • Recognition scheme & “refer a friend”
  • Flexible benefits: high street savings, cycle to work, Gymflex, holiday purchase and more
  • Access to an Employee Assistance Programme and Best Doctors via our Wellbeing Platform

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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