Service Delivery Manager, HSBC

HSBC

Location:
India, Hyderabad

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. In this role, you will lead TPSA Service and Operation, serve as a primary contact for third-party suppliers, manage SLAs, and improve operational frameworks. The role requires experience in cybersecurity, third-party risk assessment, project management, and familiarity with tools like Excel and Power BI.

Job Responsibility:

Leading all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement
Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs
Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement
Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG
Collaborate with TPSA region leads to manage the SLAs
Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk
Enhance TPSA processes and build a resilient and engaged operational framework
Ensure security assessments comply with relevant regulations and standards
Create interlock with businesses, Procurement, and Technology teams to align service requirements
Conduct research on third-party cybersecurity trends, data and dashboards and to keep strategies up to date.

Requirements:

5+ years of experience in Cyber technical or specialist roles or similar experience
Strong knowledge and experience of Third Party/Supply Chain Management and risks
Strong knowledge and experience of IT systems and infrastructure and data security
Good understanding of service management principles
Experience in simple data analysis with tools like Excel, Power BI etc.
Experience in Third Party Security Assessment Process, control testing or audit disciplines
Awareness of Project Management processes
Relevant Cybersecurity certifications or knowledge is a plus
Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources, articles, and other inspiration with others.

Nice to have:

Relevant Cybersecurity certifications or knowledge
Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources, articles, and other inspiration with others.

What we offer:

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment.

Additional Information:

Job Posted:
April 24, 2025

Expiration:
May 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Service Delivery Manager