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T-Mobile Logo T-Mobile · IT - Administration

Service Delivery Manager

United States, Downers Grove Employment contract 95400.00 - 172000.00 USD / Year · Job Posted June 04, 2026
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Job Description

The Service Delivery Manager – STR/ENT at T-Mobile is responsible for overseeing the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards. This role manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management. By identifying and escalating execution risks, the Service Delivery Manager safeguards service stability and customer confidence throughout the delivery process. The position requires effective cross-functional collaboration with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams. Through structured delivery practices, this role directly contributes to T-Mobile's reputation for reliable service and operational excellence in high-impact environments.

Job Responsibility

  • Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
  • Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
  • Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
  • Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
  • Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
  • Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
  • Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Requirements

  • Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field
  • Master's/Advanced Degree Business Administration, Project Management, or Related Field
  • 4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services
  • 4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition
  • 2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Commuter and transit programs
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