Service Delivery Manager

Assistant Furniture Delivery Service Manager

Are you an experienced commercial van driver looking for your next exciting chal...

Location

United Kingdom , Shepshed

Salary:

9524.00 - 9914.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore
The ability to recruit, train and motivate volunteers
Able to manage logistics of delivery service
Driving licence
Experience of driving a commercial van

Job Responsibility

Deliver and collect furniture/stock professionally
Support the Furniture Delivery Service Manager with planning collections, managing volunteers, and van maintenance
Collect and distribute corporate stock as needed
Generate stock via social media following Rainbows’ guidelines
Report incidents and van damage promptly
Assess stock condition and communicate with customers
Promote and process Gift Aid donations
Ensure correct loading and delivery of stock
Assist with moving and displaying furniture to maximise sales
Provide store cover during management absences

What we offer

Eligibility to join blue light card discount scheme and Company Shop
Healthcare Cashback plan
Life Assurance
27 days holiday pro rated
Plus bank holiday allowance but expectation to work bank holidays in this role
Contributory pension scheme or Salary Sacrifice Pension Scheme
Free access to an employee assistance programme
Wellbeing support and access to Mental Health First Aiders
Unofficial benefits: Fun events, All staff away days, Guest visitors

Parttime

With over 1,400 employees and over 2,700 airports in over 175 countries, ADB SAF...

Location

Austria , Graz

Salary:

3954.00 EUR / Month

ADB Safegate

Expiration Date

Until further notice

Requirements

Degree in IT, Engineering, Business, or comparable practical experience
5+ years in IT Service Management / Service Delivery, ideally in mission- or safety-critical environments (e.g., aviation, transport, healthcare, industrial)
Strong working knowledge of ITIL practices (esp. Service Level, Incident/Major Incident, Problem, Change Enablement, Continual Improvement)
ITIL 4 certification (Foundation minimum
Managing Professional / Strategist desirable)
Proven experience with service governance, stakeholder management, and executive-level reporting
Competence in service financial management (budgeting, forecasting, cost control)
Experience coordinating cross-functional teams and third-party suppliers in an integrated service model
Familiarity with ITSM tools and metrics (e.g., ServiceNow, Jira Service Management, BMC, etc.)
Excellent communication, negotiation, and escalation skills

Job Responsibility

Own end-to-end service delivery for safety-critical software/services, ensuring customer satisfaction and compliance with contractual and regulatory requirements (including change, bugfix & maintenance deliveries)
Define and manage SLAs/OLAs/UCs, including service scope, KPIs, measurement methods, and reporting cadence
Lead operational governance with customers and internal teams: service reviews, performance reporting, action tracking, and escalation management
Coordinate Incident & Major Incident Management to restore service quickly, ensure clear communications, and drive post-incident reviews with actionable follow-ups
Drive Problem Management to identify root causes, reduce recurring incidents, and improve service stability
Oversee Change Enablement: risk/impact assessment, authorization, communication, and implementation with minimal disruption (including delivery planning and coordination)
Manage service financials: budgeting, forecasting, cost control, and transparency on consumption/cost drivers
Ensure service quality and continual improvement by maintaining CSI backlogs, prioritizing improvements, and tracking realized benefits
Manage supplier and vendor performance against underpinning contracts and coordinate third parties for integrated service delivery
Maintain service documentation: service descriptions, runbooks, escalation paths, operational procedures, and compliance evidence

What we offer

A workplace that celebrates diversity, entrepreneurship and collaboration
Opportunity to learn, grow and realize your potential
Exciting projects in the aviation industry
Flexible working hours
Possibilities for working from home
Tax-free food subsidy
Public transport subsidy
A work environment where our products help to reduce CO2 emissions in air traffic
An office in Graz, which is operated in a sustainable and environmental friendly way
Free parking

Fulltime

Technology Service Delivery Manager

The Technology Enablement function empowers Work Dynamics (WD) accounts to gain ...

Location

Poland , Warsaw

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
5+ years of experience in IT service management or a related role
Strong understanding of IT service management principles (ITIL v4)
Experience in managing incident, problem, and change management processes
Proficiency in managing account relationships, vendor relationships, SLAs, and service contracts
Excellent communication, interpersonal, and presentation skills
Proven ability to build and maintain strong relationships with stakeholders at all levels
Experience with project management methodologies
Familiarity with service management tools and technologies
Experience working in a complex, matrixed organization

Job Responsibility

Ensure the delivery of high-quality IT services, adhering to agreed-upon Service Level Agreements (SLAs) and operational standards
Proactively monitor service performance and identify areas for improvement, utilizing metrics, KPIs, and SLAs
Develop and implement incident and problem management processes to ensure timely resolution of technology issues
Coordinate and lead incident response and troubleshooting efforts to minimize platform downtime and impact on business operations
Conduct root cause analysis and implement corrective actions to prevent recurrence of incidents and problems
Manage and coordinate maintenance activities, including software updates, patches, and upgrades, in adherence to maintenance windows and change management processes
Serve as a primary point of contact for service-related communications, fostering strong collaboration between internal teams, clients, and third-party vendors
Ensure clear and consistent communication regarding service performance, incidents, and planned changes
Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal technology teams
Understand client needs and expectations related to IT services

Fulltime

Service Delivery Support Engineer

The Service Delivery Support Engineer role at NTT DATA involves providing remote...

Location

Spain , Madrid

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Networking technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime