Service Delivery Manager - Managed Security

• Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
• Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
• Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
• Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
• Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
• Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

• 5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
• Proven track record of managing complex client relationships and delivering managed services
• Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
• Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
• Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion