Service Delivery Manager, Government

• Oversees the disciplined execution of public-sector and regulated B2B service deliveries to ensure strict alignment with policy, contractual, and compliance requirements.
• Manages deployment and activation activities to guarantee timely and compliant service implementation for customers in regulated environments.
• Coordinates cross-functional teams to facilitate effective risk management, escalation handling, and resolution of service delivery issues.
• Serves as the primary contact for customers and oversight stakeholders to communicate status updates and delivery progress.
• Ensures compliant transitions of delivered services to support teams by verifying adherence to regulatory and contractual obligations.
• Safeguards delivery integrity and service stability by monitoring performance metrics and implementing corrective actions as needed.
• Supports T-Mobile’s reputation for reliable, compliant, and high-quality service delivery by maintaining documentation and reporting for regulated environments.

• Bachelor's Degree Business Administration, Information Technology, or Related Field
• 4-7 years Managing service delivery for public-sector or regulated B2B clients, ensuring compliance with contractual and policy requirements
• 4-7 years Coordinating cross-functional teams to execute deployment and activation activities in telecommunications or similar regulated environments
• 2-4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications
• Regulatory Compliance Comprehensive understanding of public-sector and regulated service delivery requirements, including policy, contractual, and compliance standards.
• Project Management Ability to manage deployment and activation activities, ensuring disciplined execution and alignment with organizational objectives.
• Risk Management Skill in identifying, assessing, and mitigating risks and escalations throughout service delivery processes.
• Cross Functional Relationships Proven ability to coordinate and collaborate with multiple internal teams and external stakeholders to ensure seamless service delivery.
• Customer Service Experience serving as the primary contact for customers and oversight stakeholders, ensuring high levels of satisfaction and clear communication.
• Communication Excellent verbal and written communication skills for status updates, executive presentations, and transition documentation.
• Attention To Detail Ability to ensure all deployment and activation activities are performed accurately and in strict alignment with requirements.
• Process Improvement Skill in evaluating and enhancing service delivery processes to improve compliance, efficiency, and quality.
• Strategic Thinking Capacity to anticipate challenges, plan for compliant transitions, and support organizational reputation in regulated environments.
• At least 18 years of age
• Legally authorized to work in the United States

Master's/Advanced Degree Business Administration, Public Administration, or Related Field

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs