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The Service Delivery Manager for ERP Cloud will be responsible for End to End Accountability of ERP Cloud Products of Airbus Defence and Space to ensure Service and Projects are met as per Airbus Standards, Ensure Process adherence and Quality. Accountable and responsible to manage the SAP Cloud Products in Airbus Defence and Space from India in line with Security and Compliance standards.
Job Responsibility:
Manage and Lead the ERP Cloud Team
Defines the Service Strategies of ERP SAP Cloud Products – S4HANA Public Cloud, IBP, Cloud Integration, IAG, Platform with Stakeholders & Business
The Candidate will be involved in all phases of S4HANA Public Cloud Implementation project
Communicate and Manage ERP Cloud Products & Projects with Stakeholders and Business
Define and Ensure consistent Service Agreements are met on all the Cloud Products
Drive Standardization initiatives across all SAP Public Cloud Products – S4HANA Public Cloud, CPI, IBP, IAS, IPS, IAG, MRM, MBC, BTP & Commerce Cloud
Setup and oversee all crisis management with escalations
Ensure all Data Management is done as per compliance
Defines the Service Metrics- the SLA, MTTR and KPIs together with the various involved business domains in agreement with the product manager
Manages actions for mitigation in case of non- fulfillment in agreement with the product manager
Manages the maintenance cost allocation together with the Product Managers
Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications
Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams
Ensures services are delivered in accordance with agreed stakeholder requirements
Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams)
Requirements:
Graduate with 10 to 15 years of overall experience of SAP Projects Delivery
At least 5 years extensive knowledge on SAP Cloud Projects Delivery
At least 3 years with Service Delivery Management experience
Experience in handling Service Delivery of SAP Public Cloud Products – Primary S4HANA Public Cloud [Activate Methodology]
Strong Knowledge on BTP Platform management with Services and Support
Strong Capacity, Business and Resource Management Experience
Good problem solving and analytical skills
Excellent and adaptive communication with diverse audiences & skills
Nice to have:
Knowledge on Integration, Integrated Business Planning, Commerce Cloud are a plus