CrawlJobs Logo

Service Delivery Manager - Data Centre Operations

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Greater West London Area (Slough/Woking/London)

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

48000.00 - 60000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

To oversee and ensure the effective delivery of Data Centre Operations and Resiliency (DCOR) services for a prestigious financial client, in accordance with the Transaction Agreement, Statement of Work (SOW), and all associated schedules. The SDM will be responsible for service quality, compliance, resource management, and continuous improvement, acting as the primary liaison between Onnec and the client.

Job Responsibility:

  • Ensure all contracted services are delivered in line with the Transaction Agreement, SOW, and The Client's operational principles and standards
  • Oversee 24/7/365 service coverage for The Client's UK data centres and trading floors, including on-site and remote support
  • Manage the end-to-end lifecycle of service work orders in The Client's ServiceNow platform
  • Ensure compliance with SLAs, KPIs, and reporting requirements including monthly and quarterly reviews
  • Prepare and present data for Service Review Meetings
  • Maintain harmonious labour relations with stakeholders and union representatives
  • Manage Data Centre Technicians, Leads, and Supervisors ensuring adequate resource coverage
  • Produce weekly shift rotas and manage annual and sick leave
  • Chair weekly pipeline meetings and liaise with PMs and SMs for future projects
  • Ensure team training, certification, and compliance with The Client and statutory requirements
  • Ensure compliance with The Client health and safety, security, and quality assurance standards
  • Oversee audit processes and provide regular updates to The Client
  • Maintain accurate documentation and asset records
  • Implement and monitor QA/QC measures and remedial actions
  • Oversee incident response and resolution in line with severity and SLA requirements
  • Manage change requests in accordance with The Client protocols
  • Maintain and update escalation procedures and contact lists
  • Identify and implement service improvements and value-added initiatives
  • Submit at least two initiatives per quarter
  • Support Green IT and environmental initiatives aligned with The Client sustainability goals
  • Support management of fees, billing, and invoicing in line with the contract
  • Monitor and control operational expenses
  • Ensure accuracy and timeliness of financial reporting

Requirements:

  • Relevant experience managing workload in Data Centres
  • Strong knowledge of ServiceNow, DCIM, and CMS platforms
  • Experience preparing and presenting data for service review and audit meetings
  • Excellent leadership, communication, and stakeholder management skills
  • Strong understanding of health & safety, quality assurance, and compliance
  • ITIL knowledge and relevant data centre qualifications preferred

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Delivery Manager - Data Centre Operations

Design Manager

The Design Manager plays a critical role in driving the successful delivery of a...
Location
Location
Australia
Salary
Salary:
Not provided
hickory.com.au Logo
Hickory
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree in Construction Management, Engineering, Architecture, Project Management, or equivalent
  • Minimum 5 years’ experience in Design Management, preferably with exposure to data centres, mission-critical infrastructure, large-scale MEP-intensive projects, or commercial buildings with complex services
  • Demonstrated leadership and the ability to coordinate multidisciplinary design teams
  • Strong understanding of regulatory compliance, technical standards, services integration, and specialist data centre requirements
  • Experience managing design budgets, services-heavy scopes, and long-lead equipment risk
  • Proven ability to incorporate innovative design concepts and leverage BIM/digital engineering tools to enhance design coordination, accuracy, and delivery
Job Responsibility
Job Responsibility
  • Manage the full design lifecycle for data centre projects, from pre-planning through construction, ensuring all design solutions meet project goals, client technical briefs, and mission-critical performance standards
  • Provide expert guidance on data centre-specific design implications, including electrical and mechanical capacity, equipment layouts, thermal performance, and integration with structural and architectural systems
  • Assess build feasibility with a focus on constrained environments, complex services coordination, equipment clearances, modularisation, and prefabrication opportunities
  • Offer recommendations on value management and cost optimisation while maintaining resilience, reliability, and Tier-level requirements
  • Ensure consistent adoption of Hickory’s design methodologies across data centre projects, incorporating lessons learned and continuous improvement
  • Develop and maintain a Data Centre Design Management Plan, tailored to project scale, MEP complexity, and client specification
  • Lead communication with consultants, services engineers, specialist vendors, and client-side technical teams, ensuring timely response to design queries
  • Facilitate design and technical workshops, including MEP coordination, constructability reviews, commissioning planning, and integration meetings with operational stakeholders
  • Prepare and lead design meetings, issuing agendas, documentation packs, and clear action tracking
  • Integrate Hickory’s design processes and the Hickory Way® into all project documentation and consultant outputs
What we offer
What we offer
  • Work-Life Balance: Enjoy a balanced work-life schedule with a standard 5-day work week
  • Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses
  • Family-Friendly Policies: Receive paid parental leave to support your family needs
  • Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
  • Travel Perks: Benefit from discounted hotel rates
  • Expert In-House Team: Collaborate with our dedicated structures and facades team
Read More
Arrow Right
New

Operations Manager

ONNEC Group are a leading independent technology partner and global integrator, ...
Location
Location
United Kingdom , London
Salary
Salary:
80000.00 - 90000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operational management within workplace or data centre technology fields
  • Strong background in pre-sales bid management and costing with demonstrable experience managing service tenders and pricing
  • Excellent interpersonal, leadership, and communication skills
  • Ability to work collaboratively across teams and with clients
  • Experience in process improvement and resource management
  • Experience in vendor management and contract negotiation
  • Strategic thinker with strong analytical and forecasting skills
  • Knowledge of Health & Safety and ISO governance
Job Responsibility
Job Responsibility
  • Provide operational support for Managed Services clients and staff, ensuring high standards of service delivery and operational excellence
  • Lead the management of service tenders, pricing strategies, and commercial negotiations for new and existing contracts
  • Assist in the development and execution of Managed Services strategy, including forecasting, planning, and reporting
  • Support pre-sales activities, including bid management, solution design, and costing for new business opportunities
  • Work with Service Delivery Directors and Sales Directors to develop existing accounts and expand service offerings
  • Understand the unique operational needs and challenges of each designated account and develop customised operational strategies
  • Foster deep relationships with key customer stakeholders and internal teams
  • Meet and exceed financial and margin expectations at account and project level
  • Identify opportunities for process improvement and efficiency enhancement
  • analyse existing processes and workflows to optimise operations
What we offer
What we offer
  • Company pension
  • bonus scheme
Read More
Arrow Right

Mechanical Project Manager

We are seeking a Project Manager to control the overall operational delivery of ...
Location
Location
Norway
Salary
Salary:
Not provided
datalecltd.com Logo
Datalec Precision Installations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Leadership and people management
  • Management within the Construction and M&E environment to oversee complex infrastructure installations, ensuring compliance with international standards and project specifications
  • Strong technical expertise in HVAC systems, chilled water, CRAH/CRAC management and mechanical plant operations
  • Proficiency in BIM co-ordination and clash detection during mechanical system design and implementation
  • Commissioning experience in mission-critical facilities (eg data centres, pharmaceutical plants)
  • Familiarity with regional building codes, labour laws, and safety standards
  • Sector and industry knowledge within the Data Centre and associated services environment
  • Solid understanding of Health and Safety regulations with demonstrable experience implementing policies and procedures, ideally certified in this field
  • Must hold and maintain the necessary accreditations and certifications relevant to the level of this role, sector, region and industry
  • IT word skills, Excel, MS Project and PowerPoint presentation
Job Responsibility
Job Responsibility
  • Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working
  • Support the Senior Management and central H&S team by delivering clear and consistent communications
  • Deliver projects in line with ISO and business processes in aid to provide customers with a consistent delivery experience
  • Participate in bid activities that support the sales and proposal team and processes. To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
  • Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency and profitability in the delivery phase of the project. Review the project scope of work, including installation methods, to ensure the precise provision of the customer’s requirements
  • Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
  • Engagement with the commercial tea, ensuring Sub-contractor contracts and performance are implemented. Management/contracts management across the full operations
  • Working with the project commercial lead, identify and manage project risks and opportunities, ensuring that these are commercially mitigated or enhanced to provide a clear and up-to-date risk position
  • Lead the team to effectively manage the appointed specialist Sub-Contractors and ensure the work is being carried out safely, to the specification and programme. Develop effective, sustainable relationships with key subcontractor organisations
  • Provide leadership for the project delivery team within the area of control, through clear provision of objectives, responsibilities, and accountabilities, managing performance accordingly. Offer guidance and feedback to maximise the performance of the team
What we offer
What we offer
  • Accommodation & Visa support provided for eligible candidates
Read More
Arrow Right

Senior Project Manager

Senior Manager and Owner of customer account(s) providing a single point of cont...
Location
Location
Germany , Frankfurt
Salary
Salary:
Not provided
datalecltd.com Logo
Datalec Precision Installations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Leadership and people management
  • Sector and industry knowledge within the Data Centre and associated services environment, MEP experience preferred
  • IT skills in Word, Excel and PowerPoint presentation
  • Financial awareness of profit and loss and commercial costing
  • Must have the necessary accreditation and certifications relevant to the level of this role, e.g APM, PRINCE2, PMP
  • You must maintain and attend to he necessary qualifications
  • SMST & CSCS
  • To have completed the relevant levels of qualification that are relevant to the sector and the industry
Job Responsibility
Job Responsibility
  • Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working
  • Senior representative managing a key customer account, ensuring service levels are maintained whilst team structure and budgets are managed with the constraints of the account
  • Establish a team structure to provide the customer service needed to maximise account growth and profitable performance
  • Senior Management responsibilities associated with Human Resources (HR) processes and people management
  • Deliver projects in line with ISO and business processes in aid to provide customers a consistent delivery experience
  • Own or participate in bid activities that support sales, the proposal team, and processes
  • To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
  • Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency, and profitability in the delivery phase of the project
  • Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
  • Proactively engage with the commercial team, ensuring subcontractor contracts and performance are implemented. Management/contracts management across the full operations
Read More
Arrow Right

Electrical Engineering Project Manager

We are seeking an Electrical Engineering Project Manager to oversee the overall ...
Location
Location
Norway
Salary
Salary:
Not provided
datalecltd.com Logo
Datalec Precision Installations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience and knowledge in fibre network installations
  • PMP Certified or Equivalent: Project Management Professional (PMP) certification or equivalent is required
  • An Electrical degree, or a related field, is preferred. However, many years of trade experience will also be considered
  • Certified Data Centre Project Manager (CDCPM) or equivalent proven experience in data centres is desirable
  • Significant international experience
  • Minimum 5 years of experience in a similar role
  • Leadership and people management skills
  • Experience in management within the Construction and M&E environment
  • Sector and industry knowledge within the Data Centre and associated services environment
  • Proficiency in IT skills, including Microsoft suite (Word, Excel, MS Project, and PowerPoint)
Job Responsibility
Job Responsibility
  • Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working
  • Support the Senior Management and central H&S team by delivering clear and consistent communications
  • Deliver projects in line with ISO and business processes in aid to provide customers with a consistent delivery experience
  • Participate in bid activities that support the sales and proposal team and processes. To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
  • Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency and profitability in the delivery phase of the project. Review the project scope of work, including installation methods, to ensure the precise provision of the customer’s requirements
  • Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
  • Engagement with the commercial tea, ensuring Sub-contractor contracts and performance are implemented. Management/contracts management across the full operations
  • Working wwith the projectcommercial lead, identify and manage project risks and opportunities, ensuring that these are commercially mitigated or enhanced to provide a clear and up-to-date risk position
  • Lead the team to effectively manage the appointed specialist Sub-Contractors and ensure the work is being carried out safely, to the specification and programme. Develop effective, sustainable relationships with key sub-contractor organisations
  • Provide leadership for the project delivery team within the area of control, through clear provision of objectives, responsibilities, and accountabilities, managing performance accordingly. Offer guidance and feedback to maximise the performance of the team
What we offer
What we offer
  • Accommodation & Visa support provided for eligible candidates
Read More
Arrow Right

Site Manager

The Site Manager plays a pivotal role in the successful delivery of a hyperscale...
Location
Location
Australia
Salary
Salary:
Not provided
hickory.com.au Logo
Hickory
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years’ experience as a Site Manager within commercial construction, including large-scale data centre or mission-critical projects
  • Strong understanding of MEP systems, commissioning processes, and technical coordination between services and architectural trades
  • Proven ability to deliver projects in live or high-security environments, maintaining safety, confidentiality, and operational integrity
  • Demonstrated success in driving high-quality outcomes, meeting tight deadlines, and leading multidisciplinary site teams
  • Solid knowledge of HSE management, industrial relations, and compliance frameworks
  • Exceptional stakeholder management skills, with the ability to build strong relationships with clients, consultants, and subcontractors
Job Responsibility
Job Responsibility
  • Project Planning and Scheduling: Develop and maintain detailed construction programs for the fit-out phase, ensuring seamless integration of architectural, services, and commissioning works within the overall project schedule
  • Technical Coordination: Lead the delivery of highly services-driven environments ensuring alignment between design intent, trade coordination, and on-site execution
  • Subcontractor Management: Manage and coordinate subcontractors across multiple disciplines (MEP, architectural, structural, commissioning), driving accountability for safety, quality, and program performance
  • Client and Consultant Interface: Maintain strong communication with the client, superintendent, consultants, and commissioning teams to provide progress updates, address technical queries, and ensure project objectives are achieved
  • Adherence to Design and Specifications: Ensure all works comply with design documentation, specifications, and commissioning requirements, maintaining precise installation standards throughout all phases
  • Health, Safety and Environment (HSE): Champion a strong safety culture on-site through regular inspections, toolbox talks, and proactive management of risk, ensuring compliance with all HSE policies and legislation
  • Industrial Relations: Oversee site workforce relations, ensuring compliance with industrial agreements and effective communication with subcontractors and workers
  • Quality Assurance and Control: Implement and manage rigorous quality control procedures to ensure the data centre fit-out meets contractual, client, and Hickory’s internal standards
  • Site Administration and Reporting: Oversee site documentation including RFIs, ITPs, NCRs, daily reports, and progress updates to maintain accurate project records
  • Resource and Logistics Management: Optimise on-site logistics, including material handling, sequencing, and storage to maintain efficient site operations and minimise disruption to critical path activities
What we offer
What we offer
  • Family-Friendly Policies: Receive paid parental leave to support your family needs
  • Work-Life Balance: Enjoy a balanced work-life schedule with a standard 5-day work week
  • Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
  • Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses
  • Continuous Career Advancement: Unlock your potential through ongoing career development and growth prospects
  • Expert In-House Team: Collaborate with our dedicated structures and facades team
  • Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company
  • Fulltime
Read More
Arrow Right

Senior Projects Manager – Connectivity

We are seeking a Senior Project Manager who will serve as a senior manager and o...
Location
Location
Indonesia , Batam
Salary
Salary:
Not provided
datalecltd.com Logo
Datalec Precision Installations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Engineering, Business Studies or a related field (preferred)
  • Leadership and people management
  • Sector and industry knowledge within the Data Centre and associated services environment, especially in connectivity, white space, grey space and connectivity bias
  • Solid understanding of Health and Safety regulations with demonstrable experience implementing policies and procedures, ideally certified in this field
  • Strong commercial acumen and understanding of business financial principles, including profit and loss and costings
  • Detailed knowledge and understanding of a data centre commissioning process with relevant Scripts, from L1 to L6
  • Strong background in electrical and mechanical systems
  • Strong stakeholder management and the ability to build and maintain excellent client/customer relations
  • Experience managing large-scale infrastructure projects in international settings
  • Excellent time management and ability to work under pressure, managing and driving schedules
Job Responsibility
Job Responsibility
  • Demonstrate strong Health and Safety leadership and compliance
  • Senior representative managing a key customer account
  • Establish a team structure to provide the customer service needed to maximise account growth and profitable performance
  • Senior Management responsibilities associated with Human Resources (HR) processes and people management
  • Deliver projects in line with ISO and business processes
  • Own or participate in bid activities that support sales, the proposal team, and processes
  • To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
  • Manage pre-commencement activities in line with the business project delivery process
  • Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
  • Proactively engage with the commercial team, ensuring Sub-contractor contracts and performance are implemented
Read More
Arrow Right
New

Operations Manager

ONNEC Group are a leading independent technology partner and global integrator, ...
Location
Location
United Kingdom , London
Salary
Salary:
80000.00 - 90000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operational management within workplace or data centre technology fields
  • Strong background in pre-sales bid management and costing with demonstrable experience managing service tenders and pricing
  • Excellent interpersonal, leadership, and communication skills
  • Ability to work collaboratively across teams and with clients
  • Experience in process improvement and resource management
  • Experience in vendor management and contract negotiation
  • Strategic thinker with strong analytical and forecasting skills
  • Knowledge of Health & Safety and ISO governance
Job Responsibility
Job Responsibility
  • Provide operational support for Managed Services clients and staff
  • Lead the management of service tenders, pricing strategies, and commercial negotiations
  • Assist in the development and execution of Managed Services strategy, including forecasting, planning, and reporting
  • Support pre-sales activities, including bid management, solution design, and costing
  • Work with Service Delivery Directors and Sales Directors to develop existing accounts and expand service offerings
  • Understand the unique operational needs and challenges of each designated account
  • Foster deep relationships with key customer stakeholders and internal teams
  • Meet and exceed financial and margin expectations at account and project level
  • Identify opportunities for process improvement and efficiency enhancement
  • Manage and allocate resources efficiently, including budgeting and resource planning
What we offer
What we offer
  • Company pension
  • bonus scheme
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy