CrawlJobs Logo
360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Service Delivery Manager - Data Centre Operations

United Kingdom, Greater West London Area (Slough/Woking/London) 48000.00 - 60000.00 GBP / Year · Job Posted January 15, 2026
Apply Position
Job Link Share

Job Description

To oversee and ensure the effective delivery of Data Centre Operations and Resiliency (DCOR) services for a prestigious financial client, in accordance with the Transaction Agreement, Statement of Work (SOW), and all associated schedules. The SDM will be responsible for service quality, compliance, resource management, and continuous improvement, acting as the primary liaison between Onnec and the client.

Job Responsibility

  • Ensure all contracted services are delivered in line with the Transaction Agreement, SOW, and The Client's operational principles and standards
  • Oversee 24/7/365 service coverage for The Client's UK data centres and trading floors, including on-site and remote support
  • Manage the end-to-end lifecycle of service work orders in The Client's ServiceNow platform
  • Ensure compliance with SLAs, KPIs, and reporting requirements including monthly and quarterly reviews
  • Prepare and present data for Service Review Meetings
  • Maintain harmonious labour relations with stakeholders and union representatives
  • Manage Data Centre Technicians, Leads, and Supervisors ensuring adequate resource coverage
  • Produce weekly shift rotas and manage annual and sick leave
  • Chair weekly pipeline meetings and liaise with PMs and SMs for future projects
  • Ensure team training, certification, and compliance with The Client and statutory requirements
  • Ensure compliance with The Client health and safety, security, and quality assurance standards
  • Oversee audit processes and provide regular updates to The Client
  • Maintain accurate documentation and asset records
  • Implement and monitor QA/QC measures and remedial actions
  • Oversee incident response and resolution in line with severity and SLA requirements
  • Manage change requests in accordance with The Client protocols
  • Maintain and update escalation procedures and contact lists
  • Identify and implement service improvements and value-added initiatives
  • Submit at least two initiatives per quarter
  • Support Green IT and environmental initiatives aligned with The Client sustainability goals
  • Support management of fees, billing, and invoicing in line with the contract
  • Monitor and control operational expenses
  • Ensure accuracy and timeliness of financial reporting

Requirements

  • Relevant experience managing workload in Data Centres
  • Strong knowledge of ServiceNow, DCIM, and CMS platforms
  • Experience preparing and presenting data for service review and audit meetings
  • Excellent leadership, communication, and stakeholder management skills
  • Strong understanding of health & safety, quality assurance, and compliance
  • ITIL knowledge and relevant data centre qualifications preferred
360 Resourcing Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Delivery Manager - Data Centre Operations

8 matching positions

New

Service Delivery Manager - Data Centre / IT Infrastructure

We are seeking an experienced Service Delivery Manager – Data Centre / IT Infras...
Location
Location
Malaysia , Johor Bahru
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years’ experience in IT infrastructure / data centre environments
  • 5+ years’ experience in a Service Delivery / Operations Management role
  • Strong experience managing technical teams and service performance
  • Experience working within an ITIL environment
  • Proven ability to manage client relationships and SLAs
  • Strong reporting, analytical, and organisational skills
Job Responsibility
Job Responsibility
  • Act as the primary client interface for all operational and service delivery matters
  • Manage day-to-day service delivery across data centre and infrastructure environments
  • Ensure services are delivered in line with SLAs, KPIs, and contractual requirements
  • Lead, motivate and manage on-site technical teams and supervisors
  • Produce and present monthly operational and financial reports
  • Monitor performance, identify improvements, and drive service optimisation
  • Ensure compliance with Health & Safety, Quality, and operational standards
  • Manage resource planning, staffing levels, and service coverage
  • Oversee third-party suppliers and subcontractors
  • Support continuous improvement of processes, documentation, and service delivery
  • Fulltime
Read More
Arrow Right

Data Centre Operations Service Manager

Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to Level 3 (Further Education) or equivalent
  • Demonstrable experience in staff leadership and people management
  • Proven experience working in a Data Centre environment
  • Management experience within a service delivery environment
  • Strong people management, leadership, and team development capability
  • Proven ability to motivate, manage, and develop teams
  • Excellent written and verbal communication skills
  • Strong organisational and time management skills
  • able to manage high workloads and work under pressure
  • Proactive, innovative, and solution‑focused management style
Job Responsibility
Job Responsibility
  • Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
  • Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
  • Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
  • Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
  • Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
  • Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
  • Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
  • Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
  • Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
  • Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services
  • Fulltime
Read More
Arrow Right

Data Centre Operations Service Manager

ONNEC Group are a leading independent technology partner and global integrator, ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to Level 3 (Further Education) or equivalent
  • Demonstrable experience in staff leadership and people management
  • Proven experience working in a Data Centre environment
  • Management experience within a service delivery environment
  • Strong people management, leadership, and team development capability
  • Proven ability to motivate, manage, and develop teams
  • Excellent written and verbal communication skills
  • Strong organisational and time management skills
  • able to manage high workloads and work under pressure
  • Proactive, innovative, and solution‑focused management style
Job Responsibility
Job Responsibility
  • Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
  • Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
  • Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
  • Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
  • Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
  • Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
  • Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
  • Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
  • Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
  • Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services
  • Fulltime
Read More
Arrow Right

Data Centre Operations Service Manager

The Service Delivery Manager ensures all client contractual obligations are met ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to Level 3 (Further Education) or equivalent
  • Demonstrable experience in staff leadership and people management
  • Proven experience working in a Data Centre environment
  • Management experience within a service delivery environment
  • Strong people management, leadership, and team development capability
  • Proven ability to motivate, manage, and develop teams
  • Excellent written and verbal communication skills
  • Strong organisational and time management skills
  • able to manage high workloads and work under pressure
  • Proactive, innovative, and solution‑focused management style
Job Responsibility
Job Responsibility
  • Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
  • Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
  • Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
  • Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
  • Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
  • Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
  • Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
  • Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
  • Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
  • Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services
  • Fulltime
Read More
Arrow Right

Service Delivery Manager - Data Centres

The Service Delivery Manager ensures all client contractual obligations are met ...
Location
Location
United Kingdom , London City / North London / West London / South West
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to Level 3 (Further Education) or equivalent
  • Demonstrable experience in staff leadership and people management
  • Proven experience working in a Data Centre environment
  • Management experience within a service delivery environment
  • Strong people management, leadership, and team development capability
  • Proven ability to motivate, manage, and develop teams
  • Excellent written and verbal communication skills
  • Strong organisational and time management skills
  • able to manage high workloads and work under pressure
  • Proactive, innovative, and solution‑focused management style
Job Responsibility
Job Responsibility
  • Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
  • Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
  • Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
  • Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
  • Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
  • Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
  • Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
  • Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
  • Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
  • Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services
Read More
Arrow Right

Service Delivery Manager - Data Centres

The Service Delivery Manager ensures all client contractual obligations are met ...
Location
Location
United Kingdom , London City / North London / West London / South West
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educated to Level 3 (Further Education) or equivalent
  • Demonstrable experience in staff leadership and people management
  • Proven experience working in a Data Centre environment
  • Management experience within a service delivery environment
  • Strong people management, leadership, and team development capability
  • Proven ability to motivate, manage, and develop teams
  • Excellent written and verbal communication skills
  • Strong organisational and time management skills
  • able to manage high workloads and work under pressure
  • Proactive, innovative, and solution‑focused management style
Job Responsibility
Job Responsibility
  • Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
  • Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
  • Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
  • Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
  • Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
  • Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
  • Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
  • Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
  • Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
  • Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services
  • Fulltime
Read More
Arrow Right

Data Centre Manager

Location
Location
United Kingdom , Manchester
Salary
Salary:
46000.00 - 54000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience working in banking IT environment
  • Relevant experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
  • Extensive experience in structured cabling installation, fault finding and testing with fluke test equipment
  • Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
  • Excellent MS Office Suite experience (Outlook, Excel, Word etc)
  • Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team
  • Prioritization skills and multitasking ability
  • Ability to work under pressure
  • Expert knowledge of Asset Management Systems
  • Expert knowledge of Ticketing Systems
Job Responsibility
Job Responsibility
  • Reporting & Administration
  • Submit regular reports, timesheets, and expenses within deadlines
  • Maintain accurate documentation in line with ONNEC and client processes
  • Track daily activities, task completion, incidents, and project status
  • Operations & Working Pattern
  • Support 24/7 data centre operations (BAU and project work)
  • Work flexible hours as required
  • Adhere to leave restrictions aligned with management coverage
  • Installations & Decommissioning
  • Install and remove racks, servers, and hardware equipment
What we offer
What we offer
  • 22 days holidays
  • + overtime available
  • Fulltime
Read More
Arrow Right

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
  • Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
  • Good organizational and team leadership skills.
  • Highly focused on business outcomes.
  • Seasoned knowledge of enterprise ticketing systems.
  • Seasoned knowledge of Managed Services products within the IT field.
  • Seasoned knowledge of data center and collocation products and services.
  • Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
  • Ability to work well under pressure and deal with changing circumstances.
  • Flexible and adaptable to meet the team’s needs.
Job Responsibility
Job Responsibility
  • Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
  • Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
  • May operate as any lower-level NOC Technician
  • responsible for assuming the workload and shift requirements for team if required.
  • Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
  • Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
  • Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
  • Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
  • Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
  • Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.
  • Fulltime
Read More
Arrow Right