Service Delivery Manager - Data Centre / IT Infrastructure Job at 360 Resourcing Solutions (Johor Bahru)

Project Delivery - It Infrastructure (Data Centre & Network Solutions)

We are seeking an experienced project delivery professional to plan and deliver ...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong background in IT delivery and infrastructure implementation
Experienced in coordinating cross-functional and geographically distributed teams
Confident in engaging with customers and internal stakeholders through clear, effective communication
Knowledgeable in IT and data centre process standards, including ITIL service management practices
Experienced in IT service provisioning within the telecommunications industry
Technically well-rounded across a broad range of IT infrastructure topics
Comfortable working in complex, international service and project environments
Fluent in English
Professionally trained in project management, with PRINCE2 certification considered advantageous

Job Responsibility

Manage assigned workloads within the Project Delivery and Build function, ensuring priorities are met effectively
Initiate and deliver projects in line with established Project Delivery Management guidelines
Maintain high-quality, up-to-date project data across standard tracking tools and reports
Plan and manage delivery timelines to meet agreed customer expectations, escalating risks when required
Coordinate technical implementations within VCI data centres, including servers, storage, LAN, security, databases, middleware, and related systems
Manage procurement of hardware and software components, ensuring timely availability for scheduled implementations
Ensure configuration data is accurately captured within the configuration management database during service set-up
Deliver all changes in line with approved change control processes and quality standards
Coordinate backup and restore configurations in accordance with the VCI service catalogue
Provide full project management for complex deliveries using the PRINCE2 framework, including governance, risk management, change control, and stakeholder communication

What we offer

Exposure to complex, large-scale IT infrastructure projects within a global organisation
Opportunities to collaborate with international teams and stakeholders
A role that offers ownership of end-to-end project delivery and process improvement
A supportive environment focused on continuous improvement, quality, and professional growth

Fulltime

Service Delivery Manager - Data Centres

The Service Delivery Manager ensures all client contractual obligations are met ...

Location

United Kingdom , London City / North London / West London / South West

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Educated to Level 3 (Further Education) or equivalent
Demonstrable experience in staff leadership and people management
Proven experience working in a Data Centre environment
Management experience within a service delivery environment
Strong people management, leadership, and team development capability
Proven ability to motivate, manage, and develop teams
Excellent written and verbal communication skills
Strong organisational and time management skills
able to manage high workloads and work under pressure
Proactive, innovative, and solution‑focused management style

Job Responsibility

Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services

Service Delivery Manager - Data Centres

The Service Delivery Manager ensures all client contractual obligations are met ...

Location

United Kingdom , London City / North London / West London / South West

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Educated to Level 3 (Further Education) or equivalent
Demonstrable experience in staff leadership and people management
Proven experience working in a Data Centre environment
Management experience within a service delivery environment
Strong people management, leadership, and team development capability
Proven ability to motivate, manage, and develop teams
Excellent written and verbal communication skills
Strong organisational and time management skills
able to manage high workloads and work under pressure
Proactive, innovative, and solution‑focused management style

Job Responsibility

Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services

Fulltime

Data Centre Operations Service Manager

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Educated to Level 3 (Further Education) or equivalent
Demonstrable experience in staff leadership and people management
Proven experience working in a Data Centre environment
Management experience within a service delivery environment
Strong people management, leadership, and team development capability
Proven ability to motivate, manage, and develop teams
Excellent written and verbal communication skills
Strong organisational and time management skills
able to manage high workloads and work under pressure
Proactive, innovative, and solution‑focused management style

Job Responsibility

Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services

Fulltime

Data Centre Operations Service Manager

ONNEC Group are a leading independent technology partner and global integrator, ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Educated to Level 3 (Further Education) or equivalent
Demonstrable experience in staff leadership and people management
Proven experience working in a Data Centre environment
Management experience within a service delivery environment
Strong people management, leadership, and team development capability
Proven ability to motivate, manage, and develop teams
Excellent written and verbal communication skills
Strong organisational and time management skills
able to manage high workloads and work under pressure
Proactive, innovative, and solution‑focused management style

Job Responsibility

Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services

Fulltime

Data Centre Operations Service Manager

The Service Delivery Manager ensures all client contractual obligations are met ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Educated to Level 3 (Further Education) or equivalent
Demonstrable experience in staff leadership and people management
Proven experience working in a Data Centre environment
Management experience within a service delivery environment
Strong people management, leadership, and team development capability
Proven ability to motivate, manage, and develop teams
Excellent written and verbal communication skills
Strong organisational and time management skills
able to manage high workloads and work under pressure
Proactive, innovative, and solution‑focused management style

Job Responsibility

Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services

Fulltime

It Infrastructure And Service Project Manager

This is a pivotal role for a forward-thinking Project Manager who is passionate ...

Location

Netherlands , Breda

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in project management within IT infrastructure, platforms, or services environments
Strong understanding of project delivery methodologies, including Agile and Waterfall
Solid knowledge of core project management principles (planning, budgeting, risk management, governance)
Experience working across complex, global organisational structures and engaging with stakeholders at all levels
Excellent communication, facilitation, and presentation skills
A proactive mindset with a strong focus on continuous improvement and delivering value
A degree in a relevant field or equivalent practical experience

Job Responsibility

Leading the delivery of infrastructure programmes such as system integrations, data centre migrations, hardware refreshes, and new technology implementations
Collaborating with stakeholders across the business to define objectives, success measures, and expected outcomes
Driving project planning, scheduling, budgeting, and execution in line with agreed methodologies
Managing communications, risks, assumptions, issues, and dependencies (RAID) to ensure successful delivery
Working across both Agile and Waterfall delivery frameworks, applying the most appropriate approach to each initiative
Supporting a culture of data-informed decision-making, continuous improvement, and operational excellence
Engaging with stakeholders at all levels of the organisation, ensuring clarity, alignment, and transparency throughout project lifecycles

Fulltime

Data Centre Infrastructure Engineer

An exciting opportunity has arisen for an experienced Data Centre Infrastructure...

Location

United Kingdom , Wakefield

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience working within a Data Centre environment
Experience installing, migrating, and decommissioning IT hardware
Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution
Knowledge of networking and structured cabling technologies
Familiarity with service management disciplines including Incident, Change, and Problem Management
Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW)
Strong stakeholder management and communication skills
Awareness of infrastructure risk management and project lifecycle delivery
Strong Microsoft Office and collaboration tool skills (Teams, SharePoint, Confluence etc.)

Job Responsibility

Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations
Coordinate hardware installations, migrations, decommissions, and operational activities
Manage inward/outward materials, stock control, floor audits, and operational reporting
Maintain site standards, operational processes, and data security compliance
Work closely with internal stakeholders to ensure customer expectations and service levels are achieved
Support capacity planning, infrastructure lifecycle activities, and operational readiness
Collaborate with technical architects and specialist teams to operationalise infrastructure solutions
Drive process improvement initiatives and contribute to operational efficiency

What we offer

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

Fulltime

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Service Delivery Manager - Data Centre / IT Infrastructure

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