CrawlJobs Logo
HSO Logo HSO · IT - Administration

Service Delivery Manager D365 F&O

North Macedonia, Skopje · Job Posted June 02, 2026
Apply Position
Job Link Share

Job Description

Ready to take the next step in your service delivery career? At HSO, we’re looking for a driven Service Delivery Manager to join our Managed Services team. This is a great opportunity for someone with a solid foundation in Microsoft Dynamics 365 and service delivery who’s ready to take ownership of customer relationships and lead high-performing teams. In this role, you’ll manage service delivery for a portfolio of customers, ensuring high-quality support, strong performance, and continuous improvement. You’ll work closely with cross-functional teams and clients to deliver value, maintain service standards, and build long-term partnerships. If you enjoy working at the intersection of technology, operations, and customer success, we’d love to hear from you.

Job Responsibility

  • Lead and support a DevOps customer support team to deliver high-quality managed services
  • Build and maintain strong client relationships, ensuring satisfaction and trust
  • Understand customer needs and translate them into effective service delivery
  • Monitor service performance and ensure SLAs are met
  • Handle escalations and coordinate timely resolutions
  • Support budget tracking and contribute to cost optimization
  • Identify opportunities for service improvements and act on feedback
  • Collaborate with internal teams to maintain service standards and resolve complex issues

Requirements

  • 3+ years of experience within the Microsoft Dynamics 365 ecosystem
  • Experience in service delivery, support, or managed services environments
  • Understanding of Dynamics 365 F&O and Microsoft cloud technologies (Azure)
  • Strong communication skills with a customer-focused mindset
  • Ability to manage priorities, stakeholders, and service expectations
  • Experience working in structured environments (Agile, DevOps, or similar)

Nice to have

  • Bachelor’s or Master’s degree in IT, Business, or related field
  • Experience with release management, One Version updates, or ISV solutions
  • Familiarity with project-to-service transition processes
  • Commercial awareness and ability to identify upsell opportunities
HSO - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Delivery Manager D365 F&O

8 matching positions

Service Delivery Manager D365 F&O

As a Service Delivery Manager, you will lead a multidisciplinary team to provide...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s Degree in Business, IT, or related field
  • Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem
  • In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365
  • Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates
  • Familiarity with Lean, Agile/Scrum, DevOps, and project management principles
  • Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities
Job Responsibility
Job Responsibility
  • Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services
  • Build strong client relationships, ensuring satisfaction and identifying opportunities for growth
  • Understand customer needs and oversee service delivery aligned with business objectives
  • Manage escalations effectively, ensuring quick resolution
  • Own SLAs and budgets, driving efficiency and cost optimization
  • Analyze feedback and continuously improve services through creative solutions
  • Collaborate across teams to define service standards and resolve complex issues
What we offer
What we offer
  • Development and growth
  • Fun and success
  • International project exposure
  • Freedom and responsibility
Read More
Arrow Right

Microsoft D365 F&O Functional Solution Architect - Managed Services

As a D365 Functional Solution Architect you will act as Functional Solution Arch...
Location
Location
United States
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years hands-on experience with D365 PMA and/or Project Operations deployments
  • Project experience includes assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc.
  • Strong understanding of Project Operations concepts: project stages, WBS, estimates, resource assignments, expense integrations, proforma invoicing, and revenue recognition models
  • Experience architecting workflows involving project budgeting, cost controls, utilization planning, and operational reporting
  • Ability to advise clients on best practices for project governance, operational readiness, and financial alignment within D365
  • Proven record of delivering information-systems-business value to clients
  • Ability to be the trusted voice at the decision-making table
  • Deep working knowledge of ISV solutions
  • Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project
  • Flexibility to travel as the needs of clients and our business dictate
Job Responsibility
Job Responsibility
  • Act as Functional Solution Architect (FSA) on small projects that arise through the natural course of Managed Services activities
  • Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 Projects
  • Conduct Business Process Analysis (BPA) workshops and perform Fit/Gap analysis
  • Accurately estimate project initiatives along with appropriate resources and skillsets required
  • Act as solution advisor to the project during design/development, testing and deployment phases
  • Ensure processes are in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation
  • Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans
  • Ensure training will cover all relevant topics allowing client successful use and maintenance of the application
  • Act as escalation point for all support issues during and after a project
  • Act as Functional Solution Architect across Finance, Project Management & Accounting (PMA), and Project Operations scenarios within Managed Services and small enhancement projects
What we offer
What we offer
  • Competitive pay with and performance-based bonus
  • Unlimited paid time off
  • Flexible and affordable benefits program designed to help you be and stay well
  • Medical, dental & vision coverage
  • Flexible spending accounts
  • Health reimbursement account
  • 401(k) plan with a company match
  • Benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment
  • Fulltime
Read More
Arrow Right

Functional Consultant (Supply Chain) – Microsoft D365 F&O

At HSO GS, we are looking for a Functional Consultant specializing in the Supply...
Location
Location
North Macedonia , Skopje
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in ERP consulting, implementation, or support, preferably with Microsoft Dynamics 365 F&O or Dynamics AX, with a focus on the Supply Chain modules
  • Strong understanding of supply chain business processes, including inventory management, procurement, production control, warehouse management, and sales order processing
  • Proven experience in configuring, customizing, and optimizing Microsoft Dynamics 365 F&O Supply Chain solutions to meet business requirements
  • Ability to independently analyze and resolve complex functional incidents
  • Excellent English communication skills and ability to work effectively in multicultural teams
  • Willingness to travel for on-site client work
Job Responsibility
Job Responsibility
  • Participate in Microsoft Dynamics 365 F&O implementations, including system setup, configuration, and alignment with business processes
  • Conduct functional testing, validate system configurations, and ensure successful deployments
  • Provide 1st and 2nd line support, resolving functional issues efficiently
  • Develop Functional Design Documents, perform testing, and maintain documentation
  • Analyze root causes of recurring issues and recommend process improvements
  • Support clients during UAT and Hyper Care phases
  • Prepare reports and contribute to continuous improvement initiatives
  • Collaborate closely with technical teams, developers, and consultants to ensure seamless service delivery
What we offer
What we offer
  • Competitive Compensation & Bonus aligned with your experience and performance
  • Private Healthcare Insurance to support your well-being
  • Flexible Hybrid Work Model for better work–life balance
  • Global Exposure: Collaborate with international teams on large-scale projects for leading corporations
  • Learning & Development: Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals
  • Sports Subscription: Stay active with a Sportmaster subscription
  • Vacation Days: Recharge and unwind with 23 days of paid vacation
  • Fulltime
Read More
Arrow Right

Technical Platform Manager - D365

As our Technical Platform Principal Lead, you’ll set the technical direction and...
Location
Location
United Kingdom , Bolton
Salary
Salary:
Not provided
ao.com Logo
AO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Azure governance & automation (monitoring, policy/controls, infra-as-code desirable)
  • D365 F&O and WMS/SCM—solution patterns, integration touchpoints, and operational guardrails
  • Environment lifecycle management across Dev → Prod, including SIT/UAT/Staging readiness
  • Integration & CI/CD—Azure DevOps/GitHub Actions, pipelines, branching, and release controls
  • Observability with Azure Monitor, Application Insights, Logic Apps
  • ITSM integration
  • Security & access—RBAC, PAM, MFA, and secure‑by‑design principles
  • Regulatory awareness—GDPR / UK Data Protection Act implications for data and environments
  • Leadership—line management of Solution Architect, Technical Consultant, and DevOps Engineer
Job Responsibility
Job Responsibility
  • Set the technical direction and day‑to‑day standards that keep our Microsoft estate secure and scalable
  • Lead the D365 & Azure function defining the roadmap, establishing controls, and ensuring alignment across solution architecture for D365 Finance & Operations (F&O) and D365 WMS/SCM
  • Own the technical standards, procedures, and controls across our Azure and D365 platform whilst driving governance, integration, automation, and cost‑aware decisions that enable secure, agile operations at scale
  • Lead the D365 and Azure technical team, ensuring clear priorities and strong delivery
  • Maintain stable operations while driving change, owning the full environment lifecycle from development to production
  • Define integration architecture, implement CI/CD pipelines, and ensure readiness for SIT and UAT
  • Monitoring and performance will be key, using Azure tools to provide proactive visibility and automation
  • Manage technical services and apply FinOps principles to optimise cost and performance
What we offer
What we offer
  • Holidays
  • 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Pension
  • Contribute 5% of your annual salary and we'll do the same
  • Be a VIP at the AO Arena
  • we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing
  • discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
  • Discounts
  • exclusive discounts across our product range
  • Fulltime
Read More
Arrow Right

Lead Dynamics Solution Architect

The D365 Solution Architect plays a key role in shaping how we use Microsoft Dyn...
Location
Location
United Kingdom , Crewe
Salary
Salary:
Not provided
ao.com Logo
AO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience architecting D365 F&O, Supply Chain and/or WMS
  • Strong knowledge of Microsoft extensibility framework, integration patterns and data architecture
  • Deep understanding of D365 internals, data entities, dual‑write/CDS/Dataverse and APIs
  • Strong familiarity with Azure services (Logic Apps, API Management, Service Bus, Event Grid, Function Apps)
  • Experience assessing ISVs, AppSource solutions and custom extensions
  • Experience in multi‑vendor, multi‑workstream ERP transformations
  • Strong skills in solution governance, impact assessments and quality gates
  • Experience supporting release readiness, regression strategy and One Version compliance
  • Ability to produce high‑quality architectural documentation and solution diagrams
  • Awareness of DevOps pipelines, environment strategy and testing automation needs
Job Responsibility
Job Responsibility
  • Own the end‑to‑end architecture across Finance & Operations, Supply Chain, WMS and Azure
  • Set the direction, define clear design standards and make sure solutions are simple, scalable and aligned to Microsoft’s roadmap — with minimal customisation and full One Version readiness
  • Govern configuration, extensions, integrations and ISVs, balancing the right use of D365, Power Platform and third‑party tools while keeping technical debt under control
  • Ensure integrations are robust, data flows are reliable and the platform can handle high‑volume, business‑critical workloads
  • Provide architectural oversight across environments, releases, data migration and cutover, making sure the platform is resilient, secure and operationally ready
  • Working closely with delivery teams, enterprise architecture, Microsoft and vendors, you guide decisions, challenge complexity and help build a D365 platform that’s cost‑effective, secure and built to support how AO runs — especially at peak
What we offer
What we offer
  • Holidays
  • 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Pension
  • Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future
  • Be a VIP at the AO Arena
  • we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing
  • discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
  • Discounts
  • exclusive discounts across our product range
  • Fulltime
Read More
Arrow Right

Head of Group Finance Systems

This role sets the vision and direction for Awin’s finance systems, ensuring the...
Location
Location
Germany; United Kingdom; Spain; Italy; Poland , Berlin; London; Madrid; Milano; München; Warsaw
Salary
Salary:
Not provided
awin.com Logo
Awin Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive leadership experience across finance systems, ERP or enterprise technology in complex, international or multi‑entity environments, with strong familiarity in multi‑country invoicing, billing and statutory requirements
  • Proven ability to own and deliver a finance systems or ERP roadmap, demonstrating robust governance, stakeholder alignment and programme oversight, while ensuring clear prioritisation and transparent trade‑off decisions
  • Solid integration background, having overseen end‑to‑end connections between ERP platforms and adjacent systems (CRM, data, product), with solid understanding of data flows, dependencies and cross‑functional delivery models
  • Experienced people leader capable of building high‑performing and resilient teams, empowering technical leads and creating a culture of ownership, continuous improvement and accountability
  • Commercially confident, with substantial experience in vendor management, contract negotiations and driving demonstrable value from partners and service providers
  • Highly credible at the intersection of Finance and Technology, able to engage confidently with CFO‑level stakeholders while guiding technical delivery teams and ensuring system reliability, risk management and audit readiness
  • Solid functional familiarity with ERP platforms (ideally D365 F&O or equivalent), paired with enough understanding of integration and cloud concepts (APIs, Azure, middleware) to engage in architecture discussions, and confidence using programme and backlog tools such as Jira or Azure DevOps
  • Excellent communication skills
  • fluent in written and spoken English
Job Responsibility
Job Responsibility
  • Own the multiyear Group Finance Systems strategy and translate Finance leadership priorities into a clear, sequenced roadmap
  • Balance major programmes (e.g. Billing Experience 2.0), continuous improvement and stability
  • Align GFS deliverables with Product & Technology ways of working for effective, cross functional delivery
  • Define and track KPIs/OKRs on delivery, adoption, system performance and business value
  • Make transparent tradeoff decisions on scope, timelines and investment
  • Act as senior point of contact to the CFO, Financial Controlling and Finance Operations on all finance systems topics
  • Own the governance model for change: intake, prioritisation, approvals and communications
  • Represent GFS at crossfunctional steering committees and programme boards
  • Lead change management so Finance teams are prepared, trained and supported
  • Build and lead a high performing GFS organisation with clear accountability across strategy, technical delivery and operational support
What we offer
What we offer
  • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches
  • Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member
  • Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package, which should enable you to set up a proper workplace at your remote working location
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program
  • Fulltime
Read More
Arrow Right

D365 Finance Consultant - Managed Services

You will provide day‑to‑day finance operations support and managed‑services deli...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
hso.com Logo
HSO
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Finance, Accounting, or equivalent experience
  • 6+ years’ experience supporting Dynamics 365 Finance (D365 F&O) system
  • Previous experience on D365 Finance implementations is a must have
  • Strong understanding of core finance processes: GL, AP, AR, Fixed Assets, cash & bank, period‑end close
  • Good troubleshooting skills and experience with ticketing systems (ServiceNow, JIRA, etc.)
  • Finance experience in a corporate accounting/finance function is a strong plus
  • Experience with Power BI or financial reporting tools is a plus
  • You are ambitious and eager to learn
  • Excellent communication skills: you are able to explain technical issues to finance users and escalate clearly to technical teams
  • You are fluent in English, both spoken and written
Job Responsibility
Job Responsibility
  • Act as a primary finance subject matter expert for assigned managed‑service clients
  • Triage and resolve incidents and service requests from the ticket queue within agreed SLA targets
  • Support month‑end and year‑end close activities, reconciliations, and financial reporting issues
  • Implement small configuration changes, parameter updates, and lightweight extensions in D365 (F&O) per change control
  • Execute assigned releases/patches, participate in testing and deployment activities for managed‑service changes
  • Maintain runbooks, knowledge base articles, and post‑incident reports
  • Investigate recurring issues and propose permanent fixes or process changes
  • raise CI work items for larger improvements
  • Work with Service Delivery Manager and client stakeholders to prioritize backlog and maintain governance (weekly/biweekly cadence)
  • Monitor system health (jobs, integrations), support interfaces and data loads, and liaise with infrastructure/Integration teams on outages
What we offer
What we offer
  • Development and growth
  • Fun and success
  • International project exposure
  • Freedom and responsibility
Read More
Arrow Right

Head of Engineering

The Head of Engineering leads teams to perform the excellent Enterprise Core Sys...
Location
Location
Vietnam , Ho Chi Minh City
Salary
Salary:
Not provided
fctgcareers.com Logo
Flight Centre Brand
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7 years + experience in working related areas
  • Experienced in leading and managing Engineering team, Dev team
  • Experienced in Microsoft D365 CRM, F&O, Power Platform
  • Experienced in APIs, Middleware, Backend Integration Digital Transformation, Frontend Dev, Fullstack BI
  • Strong ability to drive Solution Delivery transformation for both IT and business
  • Have hands on experience in successfully transform traditional waterfall delivery team to agile delivery model
  • Ability to work well with individuals and groups at all levels of organization and different pieces of a complex business chain
  • Excellent written and verbal English Skills
  • Organization, independent, strong team player/leader, discipline, and multiple task management
  • Proven leadership, team building, communication, presentation, interpersonal, collaborating and partnering, entrepreneurial skills, and coaching skills
Job Responsibility
Job Responsibility
  • Ensure the excellent performance of core system and other Technology Services
  • Deliver the outcomes from business requirement and project request
  • Consult and apply the new technology to help improve business productivity and outcomes
  • Evaluate and scale up fast to mass scale deployment for creating value to business transformation
  • Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities
  • Lead, coach, manage team members to develop both their mindset and skillset
  • Inspire, encourage team members share, propose their opinion, idea to contribute for team performance
  • Perform root cause analysis, identify, and define areas for improvement of processes across all functions
  • Propose and drive solutions to minimize complexities, optimize and improve business needed for creating value
  • Thinks “out of the box” and develops creative solutions to complex technical and process problems
  • Fulltime
Read More
Arrow Right