Service Delivery Manager D365 F&O Job at HSO (Amsterdam)

Technical Platform Manager - D365

As our Technical Platform Principal Lead, you’ll set the technical direction and...

Location

United Kingdom , Bolton

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Azure governance & automation (monitoring, policy/controls, infra-as-code desirable)
D365 F&O and WMS/SCM—solution patterns, integration touchpoints, and operational guardrails
Environment lifecycle management across Dev → Prod, including SIT/UAT/Staging readiness
Integration & CI/CD—Azure DevOps/GitHub Actions, pipelines, branching, and release controls
Observability with Azure Monitor, Application Insights, Logic Apps
ITSM integration
Security & access—RBAC, PAM, MFA, and secure‑by‑design principles
Regulatory awareness—GDPR / UK Data Protection Act implications for data and environments
Leadership—line management of Solution Architect, Technical Consultant, and DevOps Engineer

Job Responsibility

Set the technical direction and day‑to‑day standards that keep our Microsoft estate secure and scalable
Lead the D365 & Azure function defining the roadmap, establishing controls, and ensuring alignment across solution architecture for D365 Finance & Operations (F&O) and D365 WMS/SCM
Own the technical standards, procedures, and controls across our Azure and D365 platform whilst driving governance, integration, automation, and cost‑aware decisions that enable secure, agile operations at scale
Lead the D365 and Azure technical team, ensuring clear priorities and strong delivery
Maintain stable operations while driving change, owning the full environment lifecycle from development to production
Define integration architecture, implement CI/CD pipelines, and ensure readiness for SIT and UAT
Monitoring and performance will be key, using Azure tools to provide proactive visibility and automation
Manage technical services and apply FinOps principles to optimise cost and performance

What we offer

Holidays
25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
Pension
Contribute 5% of your annual salary and we'll do the same
Be a VIP at the AO Arena
we have loads of opportunities to win free tickets and pre-sale access!
Health & wellbeing
discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
Discounts
exclusive discounts across our product range

Fulltime

D365 Finance Consultant - Managed Services

You will provide day‑to‑day finance operations support and managed‑services deli...

Location

Netherlands , Amsterdam

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

Degree in Finance, Accounting, or equivalent experience
6+ years’ experience supporting Dynamics 365 Finance (D365 F&O) system
Previous experience on D365 Finance implementations is a must have
Strong understanding of core finance processes: GL, AP, AR, Fixed Assets, cash & bank, period‑end close
Good troubleshooting skills and experience with ticketing systems (ServiceNow, JIRA, etc.)
Finance experience in a corporate accounting/finance function is a strong plus
Experience with Power BI or financial reporting tools is a plus
You are ambitious and eager to learn
Excellent communication skills: you are able to explain technical issues to finance users and escalate clearly to technical teams
You are fluent in English, both spoken and written

Job Responsibility

Act as a primary finance subject matter expert for assigned managed‑service clients
Triage and resolve incidents and service requests from the ticket queue within agreed SLA targets
Support month‑end and year‑end close activities, reconciliations, and financial reporting issues
Implement small configuration changes, parameter updates, and lightweight extensions in D365 (F&O) per change control
Execute assigned releases/patches, participate in testing and deployment activities for managed‑service changes
Maintain runbooks, knowledge base articles, and post‑incident reports
Investigate recurring issues and propose permanent fixes or process changes
raise CI work items for larger improvements
Work with Service Delivery Manager and client stakeholders to prioritize backlog and maintain governance (weekly/biweekly cadence)
Monitor system health (jobs, integrations), support interfaces and data loads, and liaise with infrastructure/Integration teams on outages

What we offer

Development and growth
Fun and success
International project exposure
Freedom and responsibility

Microsoft D365 F&O Functional Solution Architect - Managed Services

As a D365 Functional Solution Architect you will act as Functional Solution Arch...

Location

United States

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

5+ years hands-on experience with D365 PMA and/or Project Operations deployments
Project experience includes assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc.
Strong understanding of Project Operations concepts: project stages, WBS, estimates, resource assignments, expense integrations, proforma invoicing, and revenue recognition models
Experience architecting workflows involving project budgeting, cost controls, utilization planning, and operational reporting
Ability to advise clients on best practices for project governance, operational readiness, and financial alignment within D365
Proven record of delivering information-systems-business value to clients
Ability to be the trusted voice at the decision-making table
Deep working knowledge of ISV solutions
Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project
Flexibility to travel as the needs of clients and our business dictate

Job Responsibility

Act as Functional Solution Architect (FSA) on small projects that arise through the natural course of Managed Services activities
Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 Projects
Conduct Business Process Analysis (BPA) workshops and perform Fit/Gap analysis
Accurately estimate project initiatives along with appropriate resources and skillsets required
Act as solution advisor to the project during design/development, testing and deployment phases
Ensure processes are in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation
Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans
Ensure training will cover all relevant topics allowing client successful use and maintenance of the application
Act as escalation point for all support issues during and after a project
Act as Functional Solution Architect across Finance, Project Management & Accounting (PMA), and Project Operations scenarios within Managed Services and small enhancement projects

What we offer

Competitive pay with and performance-based bonus
Unlimited paid time off
Flexible and affordable benefits program designed to help you be and stay well
Medical, dental & vision coverage
Flexible spending accounts
Health reimbursement account
401(k) plan with a company match
Benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment

Fulltime

Cloud Solution Architecture - Dynamics 365 Finance & Operations

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for 10 years or more
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for at least 7 years or more
Native Japanese skill with highest proficiency + English skill for internal communication is a mandatory requirement
Strong Deep Technical Implementation expertise on Dynamics 365 Finance & Operations (F&O)
Deep technical expertise in Dynamics 365 F&O, including development experience in X++ across at least two modules: Finance, Supply Chain, Commerce, or Project Operations
Experience in conducting code reviews & performance tuning
Proven ability in debugging and performance troubleshooting, including use of Trace Parser
Solid understanding of performance patterns and anti-patterns
Basic level of functional Knowledge of Dynamics 365 ERP Family
Dynamics 365 Supply Chain Management

Job Responsibility

Enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technologies
Drive the team to ensure customers get value from their Microsoft investments
Adapt business models, plans, and solutions to insights
Act as the voice of the customers (VOC)/partners across communities to add and prioritize
Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner
Demonstrate and prove solutions capability and value
Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints
Lead customer/partner projects that implement technical architecture
Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal
Adapt methodology and apply governance to minimize business and technical risks

Fulltime

Customer Care Lead

The Customer Care Lead plays a central role in supporting end users, optimizing ...

Location

United States

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to work independently and collaboratively
Creative problem-solving skills
Adaptability in fast‑changing environments
Professional demeanor and customer‑centric mindset
Commitment to learning new technologies and tools
At least 3+ years of experience supporting D365 F&O or a similar ERP system
Hands‑on experience supporting or training users in Microsoft Dynamics 365 Finance & Operations
Experience managing customer support cases, including prioritizing P1 issues or escalations
Experience working directly with end users or customers in a support or service delivery role

Job Responsibility

Provide expert-level guidance and application expertise to end users on the D365 F&O solution
Identify opportunities for improved utilization of the system
Test solution enhancements for accuracy and quality
Gather, define, and document functional requirements
Train end users on effective use of D365 F&O
Serve as liaison between users, project teams, and stakeholders
Work with minimal supervision while managing multiple priorities
Support internal initiatives such as best-practice development and process improvements
Assist with internal initiatives or special projects
Occasional travel for meetings or client engagements

Fulltime

Functional Consultant (Supply Chain) – Microsoft D365 F&O

At HSO GS, we are looking for a Functional Consultant specializing in the Supply...

Location

North Macedonia , Skopje

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

Experience in ERP consulting, implementation, or support, preferably with Microsoft Dynamics 365 F&O or Dynamics AX, with a focus on the Supply Chain modules
Strong understanding of supply chain business processes, including inventory management, procurement, production control, warehouse management, and sales order processing
Proven experience in configuring, customizing, and optimizing Microsoft Dynamics 365 F&O Supply Chain solutions to meet business requirements
Ability to independently analyze and resolve complex functional incidents
Excellent English communication skills and ability to work effectively in multicultural teams
Willingness to travel for on-site client work

Job Responsibility

Participate in Microsoft Dynamics 365 F&O implementations, including system setup, configuration, and alignment with business processes
Conduct functional testing, validate system configurations, and ensure successful deployments
Provide 1st and 2nd line support, resolving functional issues efficiently
Develop Functional Design Documents, perform testing, and maintain documentation
Analyze root causes of recurring issues and recommend process improvements
Support clients during UAT and Hyper Care phases
Prepare reports and contribute to continuous improvement initiatives
Collaborate closely with technical teams, developers, and consultants to ensure seamless service delivery

What we offer

Competitive Compensation & Bonus aligned with your experience and performance
Private Healthcare Insurance to support your well-being
Flexible Hybrid Work Model for better work–life balance
Global Exposure: Collaborate with international teams on large-scale projects for leading corporations
Learning & Development: Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals
Sports Subscription: Stay active with a Sportmaster subscription
Vacation Days: Recharge and unwind with 23 days of paid vacation

Fulltime

Sr. D365 Functional Consultant, Finance

We are seeking a seasoned Senior Functional Consultant with deep expertise in Mi...

Location

United States

Salary:

Not provided

Columbus United Kingdom

Expiration Date

Until further notice

Requirements

7+ years of Dynamics AX/D365 F&O functional implementation experience
7+ years of experience as a finance consultant working directly with AR, GL, AP, fixed assets, cash and bank and various other modules
A minimum of 3 full life cycle finance implementations on AX and/or D365 completed
Must have a financial background with demonstrated experience and proven knowledge in finance and accounting
Experience with data migration, intercompany, multi-legal entities management
Previous external client facing experience with all levels of the organization, including senior level leadership
Exceptional interpersonal, communication and relationship building skills
BA/BS in MIS, Computer Science or Accounting preferred
Ability to work in a fast-paced environment and effectively meet deadlines
Excellent demonstration and presentation skills

Job Responsibility

Lead discovery meetings to understand clients’ current business processes
Identify systems fits and gaps against user business requirements
Develop and deliver presentations to customers by outlining findings and recommendations to guide the implementation of the identified solution
Create detailed functional design documents for processes not supported by standard D365 F&SCM
Provide training and support for end users to ensure smooth adoption
Support post go-live activities to prepare operations team for ongoing support
Maintain and expand client relationships through delivery of high-quality services
Stay curious and lead adoption of the latest D365 Finance features and enhancements including Microsoft Co-Pilot, AI and D365 Agentification

What we offer

Health, Life, Vision and Dental Insurance
Short- and Long- Term Disability
paid vacation
sick leave
holidays
401(k)

Fulltime

New

Lead Dynamics Solution Architect

The D365 Solution Architect plays a key role in shaping how we use Microsoft Dyn...

Location

United Kingdom , Crewe

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Extensive experience architecting D365 F&O, Supply Chain and/or WMS
Strong knowledge of Microsoft extensibility framework, integration patterns and data architecture
Deep understanding of D365 internals, data entities, dual‑write/CDS/Dataverse and APIs
Strong familiarity with Azure services (Logic Apps, API Management, Service Bus, Event Grid, Function Apps)
Experience assessing ISVs, AppSource solutions and custom extensions
Experience in multi‑vendor, multi‑workstream ERP transformations
Strong skills in solution governance, impact assessments and quality gates
Experience supporting release readiness, regression strategy and One Version compliance
Ability to produce high‑quality architectural documentation and solution diagrams
Awareness of DevOps pipelines, environment strategy and testing automation needs

Job Responsibility

Own the end‑to‑end architecture across Finance & Operations, Supply Chain, WMS and Azure
Set the direction, define clear design standards and make sure solutions are simple, scalable and aligned to Microsoft’s roadmap — with minimal customisation and full One Version readiness
Govern configuration, extensions, integrations and ISVs, balancing the right use of D365, Power Platform and third‑party tools while keeping technical debt under control
Ensure integrations are robust, data flows are reliable and the platform can handle high‑volume, business‑critical workloads
Provide architectural oversight across environments, releases, data migration and cutover, making sure the platform is resilient, secure and operationally ready
Working closely with delivery teams, enterprise architecture, Microsoft and vendors, you guide decisions, challenge complexity and help build a D365 platform that’s cost‑effective, secure and built to support how AO runs — especially at peak

What we offer

Holidays
25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
Pension
Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future
Be a VIP at the AO Arena
we have loads of opportunities to win free tickets and pre-sale access!
Health & wellbeing
discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
Discounts
exclusive discounts across our product range

Fulltime

Service Delivery Manager D365 F&O

HSO

Location:
Netherlands , Amsterdam

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

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Job Posted:March 25, 2026

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