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Service Delivery Manager D365 F&O

Netherlands, Amsterdam · Job Posted March 25, 2026
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Job Description

As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management.

Job Responsibility

  • Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services
  • Build strong client relationships, ensuring satisfaction and identifying opportunities for growth
  • Understand customer needs and oversee service delivery aligned with business objectives
  • Manage escalations effectively, ensuring quick resolution
  • Own SLAs and budgets, driving efficiency and cost optimization
  • Analyze feedback and continuously improve services through creative solutions
  • Collaborate across teams to define service standards and resolve complex issues

Requirements

  • Bachelor’s or Master’s Degree in Business, IT, or related field
  • Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem
  • In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365
  • Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates
  • Familiarity with Lean, Agile/Scrum, DevOps, and project management principles
  • Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities

Nice to have

  • Organized and accountable, fostering ownership and high-quality service delivery within the team
  • Skilled in managing transitions from project delivery to managed service operations
  • Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams
  • Proactive in developing personal and team capabilities to meet evolving customer needs
  • Strong communicator with the ability to identify customer needs and drive service improvements

What we offer

  • Development and growth
  • Fun and success
  • International project exposure
  • Freedom and responsibility
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