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Service Delivery Manager – Workplace Tech Services

United Kingdom, Canary Wharf Employment contract 55000.00 - 65000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

The Service Delivery Manager (SDM) - Workplace Technology Services will take overall responsibility for all Support & Project Services on a major client account. Being the first point of contact for the client, the SDM will work closely with the client and operational team to ensure total customer satisfaction. The SDM will also be responsible for ensuring the continued improvement and enhancement of the services to the client and maximising efficiency and profitability of the account.

Job Responsibility

  • Act as primary interface between Onnec and the client relating to all operational and financial matters
  • Overall responsibility for the financial and operational performance of contracts
  • Compile (and continuously develop) monthly financial reports and analyse and interpret for presentation to the Operations Manager and the Client
  • To compile (and continuously develop) monthly reports on status of all activities on client sites
  • To compile (and continuously develop) detailed reports on achievement of SLA’s
  • To ensure appropriate levels of resource are available at all times and that all resource members are fully aware of the requirements of the service to be delivered
  • Co-ordination of both internal and client meetings
  • To ensure projects are allocated proportionally across the team
  • To maintain awareness of all in-flight projects, ensuring any risks are identified early, managing escalations in a timely manner where appropriate
  • To coordinate post-project reviews for large or key projects to capture successes, challenges and lessons learned, for reporting and future projects
  • Overall responsibility for the implementation and maintenance of the Onnec and the clients Health & Safety Policies across the campuses
  • Overall responsibility for the implementation and maintenance of the Onnec and the Client’s Quality Assurance Policies across the campuses
  • Overall responsibility for all deliverables (including documentation) conforming to the Onnec and the Client’s Quality Management System
  • To continually review and update all processes and procedures, update documentation and ensure compliance with at all times thereby to enhance quality, service and efficiency to benefit both Onnec and the Client
  • To act as line manager for all Onnec employees allocated
  • Overall accountability for all actions of the Onnec project and wider site teams
  • Overall responsibility for the motivation and development of allocated employees
  • Overall responsibility for general Human Resource activities i.e. performance appraisals, holiday and sick leave etc.
  • Act as mentor to allocated employees to develop knowledge and experience
  • Manage the Supply Chain for all materials to ensure all services are delivered within agreed timescales
  • To encourage and maintain a professional working environment with the Onnec teams
  • To identify areas for development of new revenue opportunities within the department

Requirements

  • Extensive experience of Telecommunications Infrastructure Cabling
  • Extensive experience of BAU Support in Office and / or Data Centre Environments
  • Supervisory / Management experience in Office and / or Data Centre Support
  • Experience of Service Measurement in an ITIL Environment
  • Experience of Financial and Operational Report Writing and Analysis
  • Proven ability to motivate and develop a team
  • Experience of delivering a service to contractual requirements
  • Experience of managing projects throughout the project lifecycle
  • Experience of working in banking, or other similarly regulated industry environment

Nice to have

  • ITIL
  • Prince 2
  • BICSi
  • Experience of working with Audio/Visual technologies and deployments

What we offer

  • Company pension
  • bonus
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