Service Delivery Manager

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

New

Security Service Manager

Allied Universal® is hiring a Service Manager. As a Service Manager, you are the...

Location

United States , Montgomery

Salary:

55000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience in leading development, and retaining a diverse team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

Job Responsibility

Caring Leadership, Client Engagement, and Operational Oversight: Ensure all security protocols and standards are consistently upheld
operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
Recruit, train, schedule, and manage supervisors and officers
execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability
Safety and Compliance: Respond to escalated issues professionally, coordinating with clients and internal teams
Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

What we offer

Medical/Dental/Vision coverage
Free employee life insurance
Paid employee training and development
401K
Employee assistance programs
Paid holidays and flexible PTO (Paid Time Off)
Great company culture and work/life balance
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

As Service Delivery Manager, you will be responsible for defining and delivering...

Location

United Kingdom , Newcastle upon Tyne

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles
Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice
Proven experience defining and implementing service strategies, operational improvements and service maturity programmes
Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks
Strong understanding of enterprise technology environments, cloud services and end-user support functions
Experience managing major incidents, operational escalations and service continuity activities
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
Strong leadership skills with experience developing, mentoring and supporting teams
Excellent analytical, organisational and problem-solving abilities
Experience operating within fast-paced and evolving technology environments

Job Responsibility

Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation
Leading and developing the Service team, providing direction, coaching and support to build a high-performing function
Establishing and maintaining service governance frameworks, operational standards, controls and best practices
Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance
Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience
Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place
Owning major incident governance, operational escalation processes and post-incident review activities
Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions
Evolving change management and CAB processes to improve service stability and reduce operational risk
Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery

What we offer

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)
Birthday off

Fulltime

It Service Delivery Manager

Are you a proactive, service-focused IT professional with a passion for continuo...

Location

United Kingdom , London

Salary:

Not provided

Randstad

Expiration Date

June 25, 2026

Requirements

Proactive, service-focused IT professional with a passion for continuous improvement
Top-tier stakeholder management skills and love driving service excellence

Job Responsibility

Oversee and optimize the day-to-day delivery of all IT services across the organization
Lead, manage, and collaborate with external support partners to ensure strict SLA compliance
Maintain a highly secure, stable, and agile IT infrastructure
Build strong, trust-based relationships with internal teams and key business stakeholders
Identify areas for operational growth, implement best practices, and drive IT efficiency

Fulltime

Service Delivery Manager

At Convergence Group, we’ve spent 20 years building a business that puts custome...

Location

United Kingdom , Solihull

Salary:

40000.00 - 60000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

5+ years experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

Job Responsibility

Act as the voice of the customer within Convergence Group
Lead service performance reviews and drive Service Improvement Plans when needed
Keep your customers happy and coming back for more
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities

What we offer

Private medical
Enhanced pension
Income protection
Life assurance
33 days holiday (including bank holidays)
Dog-friendly office

Service Delivery Manager

T2M are currently working with an award-winning managed service provider who, of...

Location

United Kingdom

Salary:

55000.00 GBP / Year

T2M Resourcing

Expiration Date

Until further notice

Requirements

You must have active security clearance or be eligible for security clearance for this role
You’ll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs
If you’re currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you’re looking to take broader ownership of service performance and client relationships, this is a natural next move

Job Responsibility

You’ll be the person who keeps everything moving and joining, as the project kicks off you’ll have the perfect chance to shape the delivery from the outset
You’ll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs

Fulltime

Service Manager Security

Allied Universal is hiring a Service Manager. As a Service Manager, you are the ...

Location

United States , Irving

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Bachelor's degree in criminal justice, business, or a related field with a minimum of two years of professional level experience managing hourly employees in a fast-paced service organization
Associate's degree in criminal justice, business, or a related field with a minimum of three years of professional level experience managing hourly employees in a fast-paced service organization
High school diploma or equivalent with a minimum of five years of professional level experience managing hourly employees in a fast-paced service organization
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
Minimum of two years of experience in business operations, security management, or supervising teams in a fast-paced environment
Experience in leading development, and retaining a diverse team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

Job Responsibility

Ensure all security protocols and standards are consistently upheld
operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
Recruit, train, schedule, and manage supervisors and officers
execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability
Respond to escalated issues professionally, coordinating with clients and internal teams
Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually
five sick days
four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Technology Service Delivery Manager

The Technology Enablement function empowers Work Dynamics (WD) accounts to gain ...

Location

Poland , Warsaw

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
5+ years of experience in IT service management or a related role
Strong understanding of IT service management principles (ITIL v4)
Experience in managing incident, problem, and change management processes
Proficiency in managing account relationships, vendor relationships, SLAs, and service contracts
Excellent communication, interpersonal, and presentation skills
Proven ability to build and maintain strong relationships with stakeholders at all levels
Experience with project management methodologies
Familiarity with service management tools and technologies
Experience working in a complex, matrixed organization

Job Responsibility

Ensure the delivery of high-quality IT services, adhering to agreed-upon Service Level Agreements (SLAs) and operational standards
Proactively monitor service performance and identify areas for improvement, utilizing metrics, KPIs, and SLAs
Develop and implement incident and problem management processes to ensure timely resolution of technology issues
Coordinate and lead incident response and troubleshooting efforts to minimize platform downtime and impact on business operations
Conduct root cause analysis and implement corrective actions to prevent recurrence of incidents and problems
Manage and coordinate maintenance activities, including software updates, patches, and upgrades, in adherence to maintenance windows and change management processes
Serve as a primary point of contact for service-related communications, fostering strong collaboration between internal teams, clients, and third-party vendors
Ensure clear and consistent communication regarding service performance, incidents, and planned changes
Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal technology teams
Understand client needs and expectations related to IT services

Fulltime

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Service Delivery Manager – Security

Job Responsibility

Requirements

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What we offer

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